Get matched with top appliance salespeople in Sheffield, OH

"Matt was great.Very friendly and knowledgeable.Great job,would highly recommmend.Simply the best service ive had in a long time.i will be calling again for any future needs......"

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"It went perfectly, the installer were wonderful and the job went smooth."

"Fantastic. Bob is very thoughtful and analyzes the problem. He found a defective connector in the control panel and repaired the problem. I asked Bob if he also repaired ovens. He tracked down the problem with the broiler and installed a new starter. I would recommend Bob's Appliance Repair to everyone. (it also says good things about Angie's List. I have never had a bad experience with an Angie's List recommendation.)"

"Mr. Hadi was extremely knowledgeable and professional, with reasonable prices. You can tell he knows what he is doing and he actually wants to help. He came recommended through a friend and then when I read his reviews he was my first call. He was able to come out the same afternoon. I will be calling him for future repair needs. "

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"fixed first time and reasonable"

"We had Imperial remodel our kitchen and attached bath in 2022. We had issues with Imperial throughout the project and we were never sure of costs or when things would be done. In fact, once the contract was signed Imperial rarely communicated with us unless we called them. Imperial is way understaffed. They had one guy working on multiple houses at the same time which meant our house was at a standstill while he was someplace else. My question is why do they only have one guy doing most of the work? Delays occurred when the shower door and vanity top had to be reordered a few times because the wrong size arrived and couldn’t be installed. I guess the third time is the charm. The under counter lights would not come on or we’d loose power in the kitchen. The baseboard heater in the bath didn’t work but instead of believing me when I complained I was told how highly rated the brand is. After complaining all winter it finally got fixed in the spring. They tried to substitute accessories we ordered in the showroom with different ones so we ended up purchasing some elsewhere at our expense. But the last straw is we did not receive the high end cabinets we paid for. There were issues with paint flaws, seams separating and wood cracking. Doors and cabinets had to be replaced. Recently two installers came out to replace a cabinet and put a long scratch in the floor. But instead of offering a solution for repairing the floor the owner denied responsibility. It pains me to write a negative review because we like the individual who did most of the work but we would not recommend using Imperial due to the issues we had with them."