Get matched with top central vacuum cleaner pros in Shaker Heights, OH

"They were great. Fast and reliable!"

"Quick response time."

"It all started when I made my down payment. It said I would be contacted in 1-2 business days but I never heard from them and had to contact them a week later. Responsiveness to texts and calls was poor. I often had to try a second time and sometimes third. It took a good bit of time (a month)just for them to even get out to measure (which took about 5 min- and I am roughly 1 mile from them). My railings were installed about 5 weeks later. They look good BUT there is a lot of play & looseness in them. (I was shown some play in the left railing but the right was worse and was still being installed.) It was also pointed out to me today that it may mot be up to code. (Although- he did give me a $50 credit for the delays) I plan on contacting them tomorrow to see what can be done. I just wonder about those 5 star reviews and no others."

"I had to move quickly, was going through a divorce and needed work done at the property to which I was moving. The most urgent item was erecting a fence for my dogs. Jeff met me at the property and we discussed a number of items I wanted done. He spoke about the big projects he's done for large corporations and assured me he could get the work done prior to my deadline. Jeff told me he needed a deposit to get started. Because I didn't want any delays, I gave him a $1,200 deposit without anything in writing. He missed every promised deadline and each time I contacted him, he turned the situation around saying he would get the work done if I stopped bothering him. I continued to contact him because nothing was getting done and he hadn't done anything to move the work forward. He was rude and extremely unprofessional. I kept on him and he finally provided me with a day he'd be out to begin erecting the fence. I couldn't be present the day he was scheduled to be out and when arrived at the property, Jeff was not there, but there were holes throughout my lawn. I called him and was told that a fence could not be erected on my property - no one would be able to install fencing because of tree roots. After he told me he couldn't proceed with the fencing, I requested that my deposit be returned. He first said he would refund the deposit. When a week passed and I received nothing from him, I contacted him again and he told me he did the work and was owed the money. Because he spent time making holes all over my property, he believed he should be paid. By the way, he left the holes throughout my lawn. Holes that created a liability for me. I continued to contact him and on one call, he indicated that he visited his lawyer and would be sending me the invoice for the money due to him, and indicated that I would receive a check for the remaining portion of the deposit. I never received any of my deposit back. Jeff is dishonest and anything but honorable. Beware."