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"Ultimately, I was happy with the results. But there were multiple challenges with the project. We wanted to partially remodel two bathrooms. For bathroom #1, we were replacing the tub/shower; replacing the vanity, mirror, and medicine cabinet; installing new lights and fan; and smoothing a textured ceiling. For bathroom #2, we were replacing a tub (only); replacing the vanity, mirrors, and medicine cabinet; installing new lights and fan; and smoothing a textured ceiling. The bathrooms had to be done in sequence since we needed one working bathroom. The sales process went fine. Contract signed in April. Work started at the end of June. Work was completed in mid October. The materials used were good: We like the vanity, and the countertop (from Granite Direct) is fine. There were three main problems: 1. Scheduling/staffing. I appreciate that the project manager accommodated our schedules. But the company (like many others) is short-handed. So there were many days were someone would be on site for an hour or two, and then not back again for several days. This project should not have taken 3.5 months to complete. (One example of the slowness: It took something like 8 days to install subway tile in one bath area. That was one person, working 3-4 hours per day. And no one else was working on anything else at that time.) 2. Communication. The communication between SemBro and us was good. But the communication among workers was poor. In many cases, we had to tell the workers what they needed to do—project details had not been communicated. There were also issues in which the company had not acquired (or even ordered) the parts we needed, which caused delays. 3. Skill level. This might be the case with many contracting firms, but few of the individual workers were skilled in the tasks they had to perform. We didn't have plumbers or electricians; we had people who generally understood how to hook up a sink or install a light. As a result, there were several problems. For example, the first tub was hooked up incorrectly. And it leaked into a third, downstairs bathroom, ruining the ceiling and walls. SemBro repaired that ceiling and wall (which I appreciate), but I still had to repaint everything, and of course, there were delays and inconveniences as the project now covered a third bathroom. Another example: One team installed the wrong kind of lights in one bathroom. And while doing so, they carved holes in the drywall that were too large. They later tried to "fix" this with calk. I had to remove the caulk, then patch and repaint the ceiling. Later, I will hire an actual electrician to install different lights. Another example: The sink in bathroom #1 leaked after installation. Another example: The sinks in bathroom #2, which had been off for more than a month (because of project delays), clogged and leaked. I called in a plumber and drain un-clogger. (The clog is not strictly SemBro's fault, but if the sink had not been off for a month, it might not have happened.) Toward the end of the project, it seemed like each time a team arrived, one task would be completed and another problem would be created. So, again, happy with the results. But after more than a quarter of a year working on this project, it's difficult to recommend SemBro."

"Bill Maibach knows what he’s doing. We have a small, older (1940) Clintonville house and he was up to every challenge it presented – from plumbing to electrical to window and tile. Bill and his colleague, Dave, took our broken, tiny space and turned it into something clean, modern and functional. Not a day goes by without our family delighting in this new space – it’s just so pretty! Bill is a fountain of knowledge – he made helpful suggestions and every time we talked about the remodel, I learned something new. Ours was a relatively small job for his company, but he was so patient and took time to explain everything to me as this was my first ever remodel. He has seen it all - and even when faced with a rotting subfloor, crumbling wiring and ancient plumbing, he repaired, replaced and upgraded. We are a one-bathroom household, and Bill’s scheduling made sure that we were never without a toilet or water. Remodeling is a messy job, but the rest of our house stayed clean even through demolition work. I’m so pleased with Custom Home Works that I’ve asked them to remodel our kitchen in the spring."

"We are extremely pleased with the work that was done. Tim was very professional, worked in a timely manner and left my house clean at the end of each day. He helped me with the tile design and questioned me, when needed, to make sure he was doing what I wanted."

"Excellent. Everytime I walk into my remodeled kitchen it warms my heart. Ken was organized and efficient. He fulfilled all commitments and more. Thanks Ken."

"After interviewing several contractors for our master bathroom remodel, we chose ARK Remodel because of the quality of the products they offered compared to the standard materials other companies were using. We were also impressed with the co-owner Jean, , who was knowledgeable, attentive, and truly listened to what we wanted. Throughout the process, he made us feel confident that we had made the right choice. So far, we have been extremely impressed with ARK Remodel and are excited that our vision has come to life."

"We hired Todd and his team to finish about 1000 sq ft of our basement. We are very happy with how the project turned out, they were very good about working with us to design the layout and finishes the way that we wanted them and had no problem making adjustments to the plan along the way. They made sure that we were closely involved during the process and were quick to fix any issues that arose making sure we were satisfied. The project took a little bit longer than planned but we were fine with that in the context of a pandemic. The project came out exactly how we envisioned and the price was fair. Todd was great to work with and had no problem coming out after the project was finished to help with a couple items after the fact."

"Mose is very talented and easy to work with. I sent him several pictures of fireplace surrounds I liked. He built a prototype and came to the house to discuss and confirm design options before building it in his workshop (no mess at our house was a plus). Typical of an old house, the installation required custom fitting. He took his time and made sure every detail was right. It will look even better once we paint and make it the showcase of the room!"

"Greg recently completed a major remodeling project of our second floor, which included the complete renovation of our two second floor full bathrooms, replacement of existing doors, and replacement of all of our trim in all bathrooms, bedrooms, and hallway. Greg also constructed framing and drywall, and a new powder room in our basement which connects our finished half of our basement to an unfinished half of the basement. The bathroom work involved moving walls and significant plumbing modifications due to the total reconfiguration of both bathrooms. We could not be more thrilled with our experience with Greg. His attention to detail and communication with us was second to none. We hired a separate design firm to prepare drawings and specifications for the project. There were a handful of issues that were design related that Greg would quickly coordinate with both the designer and ourselves to resolve the issues. Greg also replaced framing and drywall in our finished basement in 2016 which went as smoothly as this project. I will definitely be recommending Greg to others we know planning a future remodeling project!"

"Working with these guys has been amazing! They were extremely patient with us as we were new to the process and my husband and I could not make up our mind on a few things. Tate and Dmitiry walked us through each step and gave their professional opinion which made these a breeze. They were always available to talk and never made us feel like a bother. We are actually having them come back and remodel our bathrooms because they were so awesome. I would recommend Nova to everyone!"

"Awesome! I needed my basement remodeled and they provided the best guys even though the job was too small for the company. Currently in the process and having the best experience!"