"We had a great experience with Franklin Heating/Cooling and their employee Tony when they came to fix our AC. From start to finish, Tony was professional, efficient, and incredibly honest. It's not every day you come across a service company that doesn't try to upsell unnecessary repairs or replacements. They took the time to thoroughly assess the issue, explain what needed fixing, and offered a clear, fair solution. We really appreciated his transparency and how he genuinely prioritized our best interest over making a quick sale. It's rare to find companies that are this trustworthy, and I will definitely be using them for any future HVAC needs. Highly recommend!"

"This is a follow up to my new heat pump installation in 12/2022. Everything is working great. The variable stage heat pump costs more, but it is much better than my old, basic single stage. The air handler was in my office closet, so I spent the day working from home with them working in the same room. Funny and honest techs...I actually enjoyed seeing the entire install while doing my own work. I highly recommend them!"

"The service was excellent and the price very good. Peter the technician was very knowledgeable and provided good advice on keeping the entire system running smoothly. He even rerouted a drain pipe from the evaporator to make it more efficient and gave pointers on keeping it clean, while also installing cut off valve to shut down the system in case the pipe becomes clogged, at no additional cost. Peter left the service areas cleaner than when he arrived. The service manager even came to assist as a fellow employee had called in sick. That is teamwork and a manager that cares about his people, and his costumers. He knew I didn't want someone in my house until 9 p.m. that night, and that Peter probably didn't want to do that either, so he came to assist so they both got out of here by 5 p.m. with a wonderfully done job. I can't find a reason to do business with anyone else in this town for my heating and cooling needs."

"It went well, the best thing about getting my water heater was the people who installed it."

"My contractor left us without completing the air conditioning systems. Justin stepped in, got everything ordered, and completed the project in a very timely manner. He was also very responsive and knowledgeable to any and all questions I asked him about the project. I would definitely recommend this company to any family or friends who need any HAVC work in the future."

I provide dependable, high-quality services with a focus on craftsmanship, clear communication, and getting the job done right the first time. Whether it’s home repairs, renovations, or maintenance projects, I take pride in delivering work you can trust and results that last.

"On May 24, 2019, I replaced two 20-year-old York AC units with (two) 2-ton 13 seer Carrier units at my rental. The two technicians Brad and Kevin arrived around 10:00 AM. They removed the old units and installed the two new units. The total cost $6,174.00 including permit fees, tax, and installation. It includes a 5-yr parts & 1-year labor warranty. The technicians, Brad & Kevin were great. They were conscientious, personable and willing to answer all my questions. Unfortunately, it rained part of the day. They made sure to put down drop cloths and kept the mess to a minimum. The entire installation took approximately 9 hours. I stayed and watched the entire time so I can attest to their work ethic, expertise and honesty. The old equipment was removed by a scrapper they called. The only issue I have and it is not with the installers but the company's policy of only giving a 5-yr warranty rather than the normal 10-yr residential warranty. They considered my residential rental as commercial. But I knew this up front. So the issue for me was should I go with another company that I received a bid from but which was around $350 higher per unit to get the 10-year warranty or go with New Albany H & C? I chose the lower price over the longer warranty. New Albany H & C is part of a larger group of companies that include Pickerington H & C, Hilliard Dublin H & C, and a few others. I like the company's policies and customer service but the warranty issue does stick in my craw. I would use the company again and I would request Brad and Kevin again."

"I ended up not using this company this time due to the price but I have used them in the past and all I can say to get what you pay for. Benjamin Franklin plumbing has been taking care of my plumbing needs for many years and provided me with excellent service. While they are a bit pricey, they are the best. You don't just get high quality work, but also get excellent customer service. I will continue to use them in the future."

"Clive was very friendly and prompt. He ran a water connection to my fridge in a timely manner for the price he quoted me. I will definitely use his services again."

"I had a great experience with this company. My air conditioner went out during the worst heat wave of the summer. I called several Angie' s List heating and cooling companies for estimates and availability for quick relief from the heat. I called Climatech on a Sunday night at 7:30 pm. They said they could install the very next day and had the best price of those I called. By early afternoon I had a new working air conditioner! They were men of their word. I am very pleased with Climatech and highly recommend them!
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