US HEATING & AIR CONDITIONING

Great service. Live in Marion and they came to house within 90 minutes of call and diagnosed issue. Tony and Matt were great throughout entire process. Communication was great and they were true professionals. I would highly recommend this company. Great service and work. Very responsive to our needs. Will not use any other company moving forward

They come to the house twice a year, once to check the a/c unit and the other to check my heater. I also bought my hvac unit from this company. Every contact i have is a positive experience. I have been a customer for over a decade. Inhave no plans to go anywhere else.

This is a solid outfit. They know their stuff and the service reps are courteous, knowledgeable, and willing to spend time addressing concerns and answering questions.

Customer service is excellent! James explained what was going on with our heat pump and resolved the issue. The technician was knowledgeable and answered all our questions. We even purchased a comfort care plan!

Technicians were professional but a little late. Did a good job replacing some duct work. However the process to get to that was AWFUL. In the midst of a heat wave, my estimate appointment was apparently cancelled, without any warning to me. I called an hour after they were to be here and they said they had other emergencies to deal with, which I understand. But I would have liked to be notified once they knew they couldn't make it! Another representative called after I had scheduled a new appointment and did tell me about the missed 1st appointment, but again this was an hour AFTER it was scheduled (and after I called!). They never got a consistent time window for me to work with, and though they were supposed to call me (per my technician's words) to firm up the installation after the estimate visit, they did not, and I had to call. They do good work but good luck making sure that they're coming at all. Disappointed in the lack of communication and punctuality. Satisfied with work.

Amazing job by everyone. Repair techs were on time and super helpful polite and professional

The work went well. The technicians are always friendly and knowledgeable. I've used them for a few years now. I would recommend.

Cameron at US Heating and Cooling was great! He came over on time, was very professional, made sure there were no issues with my HVAC system, and even cleaned off some heating elements to ensure longevity. I will continue to use US Heating and Cooling in the future for my HVAC needs.

Harold came out last week and the he was very good. He explained things to me. He worked on it until he found the problem. I would definitely recommend them as well.

We were completely satisfied with the work done. They removed our old units and hauled them away. It was a big job and they did it very well. We have a high efficiency 2-stage blower furnace and air conditioner which replaced one that was too small to handle our house.

Very well. Work and parts were done and covered under warranty. Prompt professional quality service

Every person who entered my home was professional and respectful. They did a marvelous job installing our new equipment one day before I gave birth to our new baby. Unfortunately, the unit was making a weird sound, which was causing our lights to flicker when it kicked in. Instead of throwing in a new part, they sent out someone immediately and completely replaced the unit (at their suggestion). Not only that, they suggested a quality electrician who caught some possibly dangerous wiring. When they brought it the new unit, they sent a bunch of brownies as a gift for the new baby. They go above and beyond to make sure you have high quality service AND equipment, but they also treat you like a person first. I highly recommend working with them! They are probably the most honest company I’ve worked with for awhile.

We thought we just needed Freon but it turned out the there were several leaks in the evaporator coil. Everyone that we interacted with was excellent: professional, responsive and knowledgeable. We will definitely use them again and recommend them to anyone!

We have been with US Heating & Cooling for approximately 10-13 years. Each year we pay for a maintenance agreement, which entitles us to 2 annual service checks on our heating & cooling equipment. The techs who come out are always friendly & helpful, the office personnel, well at least one of them, leaves alot to be desired in the category of customer friendly service. Today was the last time that I will put up with the rudeness! We will be finding another company when our contract is over, February of 2018.

We've had a long-term relationship with US Heating and Air. They have maintained our system for the 15 years that we've lived here. It was all very convenient and very nice.

Went well. When non-working AC unit was diagnosed with fatal issue the technician was able to get a sales associate to our home to quote new system same day. We ordered that day. Had to wait a week for installation of the new system. Would have preferred sooner but price was good.

I have a contract with them. They come out twice a year. I have had them for years and been very satisfied with them. It is a 3 year contract. Any needs that I have, they have been right on top of things. I have never seen them push extra things on you. They could suggest things but they would say maybe down the line, you will be needing this but right now you don't. They kinda give you a heads up on a future problem that could occur. Whether or not it happens is another thing. They do it in a timely fashion for a thorough examination maybe 30- 40 minutes.

They have installed two furnaces for me. Everything was wonderful. I have never had any problems. The crew is so professional and so courteous. They explained everything to you. That is one thing that you like. They are probably one of the most efficient companies that I have every worked for.

They do my annual check ups and repairs. I've had them for a while, they are good. They are pretty reasonable on their price. Their quality is very good. My annual contract cost me $160 and they come twice a year. I have recommended them to several friends and most of my neighbors use them as well.

They installed our furnace, and they come twice a year. We have a contract with them. They clean our furnace and check it all out and everything. We pay for the year for the two services, a hundred, if we pay them ahead of time we get a discount. So, we pay about $138. I always judge people a little bit based on their personality too. The guys that come here are always very nice. They all seem to do a great job. Sometimes I'll go down to the basement with them and talk to them while they're doing my basement with them and talk to them while they're doing my furnace and talk to them while they're cleaning my furnace and pay attention to what they're doing. I don't always do that. The only that I don't like is you get a different person almost every time, but that's how things are today. They're efficient. They call me before they're coming. Their office ladies are very nice when I deal with them; I never have to call them usually, but sometimes they'll call me. It's just a good company. We're pleased with their furnace installation. We're just happy with them.

This was the first time they had done work. My husband at the time took care of all that stuff, not me. So, he has dementia now, so I'm doing all of it. As far as I know, I had no bad recollections of it, so apparently it was a good experience for us because we continued our yearly check-ups with them. So, I'm happy with it. On the price, I don't remember, but at the time apparently, it was okay. I'm sure if I had bad thoughts about it, I'd still remember.

US Heating and Air was very professional from beginning to end. Everything was spelled out and simple with no added amounts or surprises. Will use them again. Long standing company with great reputation. Receptionist was superb!

The unit is over 20 years old and is probably reaching its end of shelf life. Ron was on time, very professional and quickly diagnosed the problem. He explained that this repair may last a long time or not. I appreciated the time he took with us and would definitely ask for him in the future when we are looking to replace the unit. I need to also report that after initially making the appt, I received an immediate call back telling me to be sure to check their website because there was a coupon for a free service call for new customers that would save me $99! How nice was that! One thing that needs to be corrected in Angie's List is the notation for a Senior Discount. There is not one. Since I asked when making the appointment, I was not taken by surprise or unhappy.

There were no problems. Their price was good.

Good quality service. They do an excellent job of sticking to an appointment time. They keep track of the schedule and ask me if there is a problem they need to look at when they come out.