
Serving Johnstown, OH and surrounding areas
Approved
In business since 1994
Free estimates
Emergency services offered
"Our AC unit died during a heat wave of many 90+ degree days in a row. Everyone we called to get a quote was working 10 - 14 days out for installation so we eliminated that as a selection criteria. However, in addition to CARE’s competitive price quote, they also offered to loan us room air conditioners (no charge) for our bedrooms so we wouldn't be completely miserable while trying to sleep and waiting for installation of our new AC. I can’t tell you how much we appreciated having 72 degree bedrooms when the rest of our house was 92 degrees. Plus, they had a cancelation and managed to fit in our installation earlier than planned. Kenny (the gentleman who gave us the proposal and brought the room AC units) was super responsive and helpful. As I'm sure occasionally happens with these projects, they ran into some unexpected issues while installing the new Lennox AC unit on top of our existing Bryant furnace. They were also raising the entire furnace/AC up off the floor so it could “breathe” better and hopefully last longer than our last one did. In spite of the issues they encountered, the CARE guys stayed with the project even though it meant they were here for a solid 12 hours straight. I know it had to be frustrating, but they were professional the whole time and brought in the resources necessary to get it to the finish line. They even came back 2 weeks later to make the job look cosmetically better (they needed a part they didn't have originally). Finally, even though I'm sure they spent twice the amount of time they were budgeting, they stuck to the original quote. So we couldn’t be happier with how this went and I’ll never use anyone but CARE for HVAC issues."




















































