Westin Air Heating And Cooling

Very professional and knowledgeable. They did an excellent job and answered all my questions . We are very pleased with the installation

It was great! They were here and fixed it promptly. The tech was really nice and explained everything.

From the first person who answered the phone (Victoria), to the sales person who bid and managed the job (Cathy), and to the first rate installation crew, Westin is a first-class operation! Our 13 year-old A/C failed died in the middle of a heat wave. Our long-term (now former) A/C contractor told us they might be able to get someone out to give us a bid in FIVE DAYS! Called Westin and we had a fully operational, brand new, Trane system up and running in less than 36 hours from my first phone call. Responsive, reasonably priced, and far exceeded expectations!

I really can't say enough good about Westin Air and the team of people who work there. Professional all the way. This was simply an annual system check-up on the TRANE HVAC system Westin Air installed late summer last year. Justin and Frank were the technicians. They neatly performed annual maintenance on the system and answered a few questions I had about the unit's staging system. These folks are PROS and I highly recommend them.

Went great. Called and tech was out two hours later. Great job, fair price and fast service. That's the trifecta in my book!

After quite a bit of research I decided on a Mitsubishi ductless heating system and received bids from several companies and ultimately decided to go with Westin Air LLC Heating and Cooling. While I specifically asked for Mitsubishi, the other companies either tried to sell systems that I didn’t want, or their price for the system was higher than Westin (in one instance over $1,000). On the other hand, after looking at the shed and judging the scope of the project, Westin’s representative Cathy Shankland (great person, easy to work with & loves pooches), provided a bid for the same Mitsubishi system at a very competitive price and, gave a 2% discount for writing a cheque. It’s worth noting, that having received the bid in July 2019, by the time the requisite remodeling work and wiring in the workshop was completed, it was the end of December, before I could call to get on the schedule for January. Initially, the installation had to reschedule because of the rainy weather. The next week the crew (Jason, Frank and Zack) arrived around 9am on the appointed day and got to work in the freezing cold! In a word, these dudes were just GREAT and got to work immediately! They were efficient, diligent, extremely hard-working, and had a great sense of humor as I asked countless questions and poked around. One could not have asked for a nicer group of guys. When I asked about the rescheduling, they explained it was better to work in the cold than the rain because the rain could not only rust their tools but could be detrimental to/have a negative impact on some of the internal mechanisms of the system. I made an old-style percolator pot of coffee and brought it out with cups and, then baked molasses cookies, (after all, I had to warm them up somehow)! Initially, we thought it would take the better part of the day, but because the electrical preparatory work was done, the job was completed by early afternoon. They cleaned up so well, one would have never known anything had been done in my little workshop, except for the fact that it as toasty warm, and will be cool in the summer. Whoopee!! By the by… they’d finished the coffee and almost all of the cookies. My experience with Westin Air, LLC was wonderful! The office folks were great, the rep that worked with me was great and the crew was super! This is company is a hidden gem, and we’ll definitely be using them again.

Our 14 year old HVAC system was starting to have problems, mainly with the A/C system which had a persistent coolant leak. With the increasing cost of R22 Freon we knew the time was near and a spring replacement was planned. That was before the blower motor in the furnace started to make a terrible noise and quickly failed, moving up our timeline. We had already done our research and decided on a Trane system. Based on overwhelming positive reviews and a co-worker referral, we decided to call Westin Air for an evaluation and quote. Our experience with Cathy, Westin's sales rep, was very pleasant - a full assessment of our needs and review of our options and no hard sell. The system suggested was the Trane S9V2 furnace with the XL18i air conditioner. Since our A/C was not working, installation was scheduled within a few days. The installation crew was incredible. They put tarps down on the hardwood floor and went above and beyond when it came to being careful. They cleaned up inside and out to the point you would never have known they were at the house. Our experience with Westin Air mirrored all of the positive reviews we read online. The office staff, salesperson and install team were all enjoyable to work with. There was a sense of honesty and integrity in everyone we encountered. There would be no hesitation to recommend Westin Air.

I contacted Westin Air after a friend recommended them. I had been trying to deal with Rightway Heating and Cooling and getting the worse customer service ever. They wouldn't even call me back. Westin Air took a look at my air conditioning system and recommeded a $118 power source fix and $89 service fee vs the compressor problem that Rightway had diagnosed (replacement of compressor would likely cost $1500). The technician, Seth, was professional, prompt, courteous, and really knew what he was doing. He had been with the company 14 years and knew his way around an air conditioning system. I would highly recommend them to anyone! Don't bother with Rightway!

Technician arrived within the hour window. Coils cleaning took less than 30 minutes. I got quotes from 3 different companies and Westin Air was the cheapest. Great service!

I telephoned Westin Air to schedule a furnace inspection and cleaning. Laura answered the phone with a warm welcome and eagerness to help me – a very strong, positive 1st impression of the company. I shared that I did not need immediate service and merely sought to schedule – no emergency. We agreed on a time. She inquired as to whether I needed a furnace filter to which I replied that I had filters. But great proactive inquiry! Laura shared that Jake would be the technician to perform the work. On Tuesday, January 29, 2019, Laura telephoned that Jake was within 15 minutes of arrival. When Jake arrived with equipment in-hand, he demonstrated a professional friendliness and enthusiasm. Escorting him to the furnace, I left him to his work. Soon he appeared and said that the work was completed; not just saying that he was done, but providing details. Jake began a thorough assessment of the furnace and the work he completed! He stated that all was in good shape. He subsequently emailed me a written document of the assessment and completed work. In summary, my first experience with Westin Air was excellent. Professional, mannerly, prompt, caring, and skilled. I strongly recommend Westin Air to serve your HVAC needs! I will return.

I can’t say enough good things about Westin Air and their employees. They are all courteous, professional, punctual and genuinely care about the level of service they provide. I had annual maintenance in October for my gas furnace with no issues reported. In November my furnace would not stay lit so they were called back. The company said I was out of the typical call back service but comped the service fee. Jake was at my house for over an hour trying to duplicate the problem but could not. I could tell he genuinely cared about not being able to reproduce. He gave me some pointers and asked me if it happened again to video the experience and call back. In January the same issue occurred. I called Westin and they were out in about 1.5 hours. Jake was able to diagnose the issue as a lose ground wire causing the safety on the furnace to shut it down. Again, I was not charged for the call back. I highly recommend this company. Note the price I have is approximate. I don’t remember exact cost.

On April 13, 2018 Westin Air installed a Trane S9V2 80k BTU furnace and XL16i 3 ton air conditioner in my home. Also included were a Honeywell Vision Pro 8000 thermostat with WiFi, Honeywell Filter Media Air Cleaner, pads under both units, all electrical rework, replacement of all refrigerant lines, and a one year service agreement with fall and spring check-ups. The only item that we miscommunicated on was the provision for paying Trane a small fee ($60) to allow the warranty to be transferable to a new owner. I took care of this after the installation was completed. I cannot say enough good things about this company. From the first visit by Kathy, who provided the quote, to the installation by Seth and Jake, to all engagements with the office staff; everyone was transparent, honest, straightforward, and hard-working. Seth and Jake were courteous, thorough, and polite. They were professional and went the extra mile to make sure that all my questions were answered and concerns were addressed. Westin Air's quote was complete and around $1000 less than any of the highly rated competitors from whom I received quotes. I highly recommend this company.

Service provider arrived on time and was very professional. I would recommend this company to anyone looking to have their furnace replaced.

The service tech, quickly diagnose the issue drove an hour round trip to get the part needed and fixed our furnace during this year's early polar vortex.

My furnace went out. My wife called Westin Air. They were in the area and came right out. They fixed the furnace but said there were some problems. My wife and I decided to get a new furnace. The sales person came out and discussed our needs. We purchased the heating and air condition units. They made sure we got all the rebates and discounts which saved us a lot of money. They were efficient and knowledgeable. They knew what they were doing and explained everything to us. They cleaned up after themselves and hauled every thing away. We have been very pleased with them.

Westin Air was fantastic from start to finish. Scheduled the initial estimate quickly and 2 weeks later we had a new wall mount AC unit. They stayed in touch with us every step of the way and their price was great! I was in contact with several people within the company and they were all professional and courteous. I would highly recommend them!

They were pretty good. They just made a couple of mistakes that needed corrected, if my husband wasn't there watching them it could have been bad.

Everyone you speak to on the phone and who comes to the house is so friendly and knowledgeable. The technicians (Seth) are prompt and on time. He took the time to really explain the issues he saw. They aren't pushing you to buy or fix anything. They are very clear in pointing out issues that could come in the future or what could be dangerous. They worked with our warranty company and made it as easy as possible for them to decide on fixing the issues and or replacing the furnace. Cathy was so helpful and went out of her way to get us in line for a new furnace as quickly as possible. Highly recommend them and will use them for any and all of our air check ups and problems.

On time, respectful, repaired as necessary

I really enjoyed working with Westin Air. The person who answered the phone was friendly and personable. She gave me a couple things to look at before the repairman came. They were able to get out the same day and fixed the air conditioner within 30 minutes. He also fully cleaned it and checked out everything else to make sure there weren't any other issues.

They met my expectations and installed a nice unit. They were willing to work with me to address my concerns and requests.

Evertything went super. Made an appointment for an estimate at time convenient for me and pulled together a furnace / AC combo that fit my needs at a very competitive price. Within a week it was installed. They were good about calling with reminders of the installation day and time, and called when the installers were on their way. The installation crew was on time, and did a great job. They explained the furnace filter and new thermostat. They cleaned up well when the job was complete. I was very happy with the entire purchase and installation experience.

We decided to replace our 16 year old furnace and A C. we got 4 bids with the rage between hi and low of $5000. Westin gave us the best price for quality equipment. No problems with installation.

We decided to switch out our Electric furnace with a Gas system. After doing research and getting 7 estimate we went with Westin. We really liked the fact they were a family run business and their prices were very competitive! They suggested a plummer, Tom Rubel, and after getting a number of estimates we went with him. So glad we did!. From start to finish the whole experience went smoothly. Laura, in the office, helped get the paperwork together so all the credits and rebates were completed. We even qualified for a 15 month interest free loan from Fifth Third. We do not have enough good things to say about Wes and his team! No subcontracting.

Good from start to finish. On time, did install efficiently and cleaned up after.