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"price is better other places magnets do not work keeping panels connected"

"Their communication as a company is terrible and their customer service is lacking. If you're in the market for new window treatments, they'll jump right on it to assist. But, if you need service or repairs on big ticket items you've purchased from them in the past, they'll take their sweet time getting back to you, if they do at all."

"Good submitted project ideas and nice designs were provided"

"We had Imperial remodel our kitchen and attached bath in 2022. We had issues with Imperial throughout the project and we were never sure of costs or when things would be done. In fact, once the contract was signed Imperial rarely communicated with us unless we called them. Imperial is way understaffed. They had one guy working on multiple houses at the same time which meant our house was at a standstill while he was someplace else. My question is why do they only have one guy doing most of the work? Delays occurred when the shower door and vanity top had to be reordered a few times because the wrong size arrived and couldn’t be installed. I guess the third time is the charm. The under counter lights would not come on or we’d loose power in the kitchen. The baseboard heater in the bath didn’t work but instead of believing me when I complained I was told how highly rated the brand is. After complaining all winter it finally got fixed in the spring. They tried to substitute accessories we ordered in the showroom with different ones so we ended up purchasing some elsewhere at our expense. But the last straw is we did not receive the high end cabinets we paid for. There were issues with paint flaws, seams separating and wood cracking. Doors and cabinets had to be replaced. Recently two installers came out to replace a cabinet and put a long scratch in the floor. But instead of offering a solution for repairing the floor the owner denied responsibility. It pains me to write a negative review because we like the individual who did most of the work but we would not recommend using Imperial due to the issues we had with them."

"It took over a year to complete. The original contractor hung the cabinets w/o allowing room for wood trim. Instead he used a furniture tape and painted it the wrong color along with the tops of all the cabinets. Two walls were removed and he drywalled improperly but Lowes finds it acceptable? Originally the designer and contractor came out to measure. I asked them out a second time to be sure there would be no surprises with the electrical. He installed two plugs not in code anyway. Lowes did have that done over. A section of counter space was measured wrong resulting in a cabinet I paid extra for was moved against a wall and a sheet was ordered twice for them to glue on the outer part of the cheaper cabinet. No reimbursement there. It was explained to me there would be oversight after every job. There was none. After the job started three months late, one guy worked for week and a couple of days then I didn't see anyone for a month. I asked for an inspector to come out after a few weeks of no work. I asked that the inspector take the contractor off my job because he yelled at me and was very rude when I asked him to do the electrical properly. When work resumed, they sent in the same contractor. He would not lower the cabinets that were not hung properly. He just continued on without fixing them and Lowes let it go. He put most handles on crooked. He was paid in full before the job so he had no incentive to do my job which is not the way it was supposed to go.. Finally they bring in a new contractor but unfortunately he made an error in judgement in the placement of cabinet door. It took twice as long to fix that problem because the designer ordered the wrong size twice. Otherwise he did much better job. The whole job was a year plus of mistakes made from the beginning. Lowe's takes your money up front so you have no recourse except to wait it out. They threw in a paint job for my trouble then when asked if I wanted a wall tiled, I said sure. I was given a call about two weeks later with the estimate for the wall, they included a minimum service charge for the job after I have already spent over $20,000 in that store and had been waiting months to have my kitchen finished. They ended up throwing in the wall because I wasn't about to pay for it. I wanted an extended warrantee for the furniture tape instead of wood trim above my cabinets. Will it last is my issue? Lowe's never addressed the fact that he also painted on all the cabinets while painting that tape. The walls improperly drywalled but acceptable to Lowe's I can only hope they are right because they won't extend a warrantee for that mistake either. I tried to give you the good and the bad but I will never use Lowe's again. This review would be much much longer if I reported all the ridiculous incompetency that occurred over the year plus it took them to finish."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"It was better than expected. The professionalism of each of the workers involved and the Kitchen and Bath staff were beyond my expectations. Emil, the owner, takes a personal approach when working with his customers and was always there to help you make well thought out decisions on my project."

"it went great! they have such a great team of girls in their design studio! I even found some great accessories there when I went in to see the samples . I purchased a beautiful rug for my sunroom"