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"I was very satisfied with the service, especially for a Sunday afternoon. Ryan, the technician was very knowledgeable and polite. I also pleased with the customer service rep for scheduling and keeping me updated on the status. I will most definitely use Mr Rooter for future service needs."

"As I requested they provided the cost for drain snaking upfront. A simple procedure that most others would not quote. (They wanted to do a separate "diagnostic" visit and additional fee. The work was fine. The technician very competent and concientious about keeping things clean. The only rub, they wanted $179 to put the toilet back in (way out of line). I think they could have told me. Nevertheless, I drove to home depot for a wax ring and had it done in 10 minutes. Overall, a 4 oout of 5. If they charged a more reasonable rate for reseating the toilet i would have had them do it, and would have rated a 5."

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"They exceeded expectations by finishing ahead of schedule, politely, professionally, and with no mess. I will have no hesitation calling Slawinski again for additional work."

"I called Arcos because we had a small problem, with our kitchen drain, that I just couldn't fix. I spent most of my summer underneath my mobile home trying to unclog the pipes. Edgar came out and told us what the actual problem was. It turned out my "small problem" was actually a huge problem that I couldn't have fixed myself. Edgar had to replace all the piping under our mobile home (in the rain, snow, frigid temps) so we could use all our drains again. He kept us informed on every step of the project. He was very professional, friendly, knowledgeable, and did a FANTASTIC JOB!!! He did in such a short time what I couldn't do during an entire summer! I highly recommend Arcos Mechanical, and Edgar, to handle any and all plumbing projects you may have. Call him first, like I should've done, and save yourself a lot of money, time, and frustration and let them do it right the first time!!!!"

"Dom and Frank were great. Finished on time and under budget. Great communication through every step of the process. We have an older home that desperately needed new sewer lines. The old stuff was cobbled together and deteriorating. Dominic told us the problem, then used a camera to show us the problems, then explained the fix in small, two syllable words that a layman like myself could easily understand. Hats off to Rogers Drain Solutions. Thanks guy"

"Timely, professional, respectful, great value. I am keeping them on speed dial. Will definitely use their services again."

"Noland will be our go-to-guy from now on. Right from the start he was friendly, easy to understand, professional, timely, and responsive! His pricing is more than fair, some of the best around. He is experienced, will take pictures, and explain & show you everything you need to know. A tradesman who looks at you like a person and not a job is refreshing nowadays. Highly recommend."

"efficient, wonderful service, no issues at all"