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Steigerwald Septic & Sewer

Founded 1963 • With Angi since June 2010

Septic cleaning, installation. Pump repair, pump installation. Aerator pump installed, waterproofing, sewer jetting, sewer cameraing

Amenities

Free Estimates
ask for details
Warranties
yes
Senior Discount
no
Eco-Friendly Accreditations
No
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.4

(24) Verified Reviews

Showing 1-24 of 24 reviews
Lin H.
5.0
11/06/2020
Excellent. The crew did their work as expected and kept me informed of the progress and results. Very professional. I definitely recommend the company and would hire them again.
Description of Work
They flushed and scoped my downspout/storm sewer lines and my waste water line from the house to the street.
Category
concrete repair
Janet K.
5.0
06/27/2018
They came out to look at the setup and promptly pumped out my septic. Yes, I will use them again.
Description of Work
Hired them to pump out septic tanks.
Category
septic tank
John W.
2.0
04/18/2016
Initially hired to empty septic tank which was done. However, it was determined that our dry-well was full too and once located, it was emptied as well for an extra fee. The portion of the service, I really have no issue. My primary issue is that in the course of opening our dry-well, the service person broke the lid, claiming it was old and pretty much crumbled. He told me I would need a new lid and I asked what that would cost and he told me about $100 as they are pretty common. After a few days of leaving my dry-well exposed, somebody from the office informed me that they would need to make me a new lid since they did not have one in stock. Looking back, I should have asked for a price, but I did not. After a month, I was finally informed that the lid was ready and they would deliver and install it. Unfortunately, they only delivered it and not installed it, saying they could not install until I had my dry-well emptied again due to water that had gathered in the month is was left open. They ended up leaving without installing the new lid and to this day, still remains covered with a wood panel. After all this, I finally get a bill for the new lid which to this time had not been communicated what the price of the new lid was. I was appalled to find the new lid was $225, not the quoted $100!!! For over a year, I've tried to get this reduced to what I was quoted and to not pay until it actually gets installed. Steigerwald refuses to budge on this price and will not acknowledge that it actually hasn't even been installed! I've even offered for them to pick up the new lid since it isn't installed and dismiss the bill, but I don't get a response, just a repeated bill! In the end, I don't trust this company's integrity or professionalism!!! I would not recommend them and will be going back to my old septic company!!!
Description of Work
Septic Cleaning
Category
septic tank

Service Provider Response

April 29, 2016 After giving this review serious thought, I feel it is important to give accurate details to the work that was performed and agreed upon. There are numerous inaccuracies in this REVIEW. Furthermore, the statement surrounding the review needs to be accurate. For one, the date of service was 05/28/2015. We pumped out 1 - 1,000 gallon tank and 1 - dry well. Locating the dry well was a small challenge as we needed to contact Lake County Health Department to obtain a drawing, which we did. We also learned that this system has no service information on file with the health department. The condition of the septic is extremely poor. The customer was notified of this. The lid in question was a 36 1/2' x 34 1/2" lid. We did give the homeowner an approximate quote, but we were unable to locate such size. We ended up making the form and pouring the concrete to accommodate that particular size lid. Mr. [Member Name Removed] also needed a second lid which was 12" concrete lid. The fee of $225 was for two lids, NOT 1 as Mr. [Member Name Removed] stated in his review. Not only did we make the lid, but when we attempted to install the lids on 06/29/2015 it was determined that additional repairs were needed and the homeowner refused to have them done. As you can see based on the time line this has not been over a year. He acknowledged receipt of BOTH of the lids, signed the invoice and stated he would mail in payment. A monthly invoice has been sent each month, as we do with all of our customers, with no inquiries by the homeowner. Several calls were placed to Mr. [Member Name Removed] in regards to payment and at no time did he return any of the calls. He did on 02/02/2016 send a certified letter requesting we adjust our invoice to $100.00. Another call was placed on 02/02/2016 and a voicemail was left for the homeowner to call, which he has not done. I would be more than happy to discuss this matter, but the homeowner doesn't return any of my calls. He has only threatened to send this to his attorney with his certified letter, but he approved the lids and accepted them with a signature on the original invoice. We are very fair and willing to address any issues, but he has not contacted us. If you would like to discuss this matter please call me at 440-729-7867 or 440-729-2182 or 440-221-5628. Lisa R. Steigerwald
Richard F.
5.0
02/25/2016
Here's the story... For some time, my wife had noticed the utility sink her washer is connected to was taking longer to drain, but on last Tuesday the sink stopped draining. She called me to basement because the utility sink water was now rising from that drain into the basement. I knew the sink drain was one of the lasts connections to the main line feeding the septic tank so I knew we, until resolved, could not use any toilets, run water or take showers. I went to Angie's to get some names. Mr. Rooter I recalled was offering "clean any drain for $89" so I called. I learned that didn't include main lines, only included one plumber and didn't include some other ancillary fees. PLUS, they had to send an estimator to provide a quote and that couldn't be done till 7- 9pm that night. That means they would not be able to schedule the repair till Wednesday and that was not acceptable. So I went to the next major provider and continued to find that it didn't matter what I thought, nothing could be scheduled till Wednesday or later. But, My Plumber was helpful in suggesting a full septic tank could be the problem. I went out to the woods and checked to see the status. The tank was high but not the problem. The good news is I then checked septic companies and found Steigerwald, who I knew about, but did not know they did drain cleanout. I called and Lisa was fantastic. She listened, assessed and was sensitive to my emergency. She first called her crews to check their status and found they could adjust to be at my home within an hour or two. That was perfect. She then "learned me" as to their fees and competitive fees. I learned that their $200 per hour was for 2 plumbers, all necessary equipment and the only add-ons were a travel fee which is charged by most service companies but usually failed to be mentioned till a final bill. This was one of the Mr Rooter add-ons. Lisa then advised it would probably take 2-3 hours. I then knew it was a $400-$600 estimate I immediately said "let's go for it" and then shared something I learned years ago. All things, projects included, consist of 3 things, TIME to complete, COST to complete and the QUALITY of the project. You generally can only find 2 of the 3 and is very rare to find all 3 in one place or company. So, if you demand BEST QUALITY, what are you willing to give up, the time to complete or the price? In my case, TIME was first. I needed it done now so I knew it would be expensive or the quality could be suspect. The quote Lisa gave made sense and was still VERY competitive once I added all the others add-on fees hidden by the other companies. Well, I am pleased to say that the quality, professionalism was outstanding. It is rare I review something, but this is the exception. From Steigerwald I got ALL 3 and then some. Fast service, high quality and a reasonable fee! You may find their quote seems a "skootch" higher in some cases, but it is still very competitive and when you consider the TIME and QUALITY you get its a "no brainer". They are "family" owned and care about each customer. The job took just shy of 3 hours, travel included and they billed $500 which was right in line with the quote. I watched the whole job. No time was wasted. They called to advise when they were coming and left with all back in place. I would not hesitate to recommend them to others and will use them in the future if I or 1 of our rentals need a service they can provide.
Description of Work
Used large snake to unblock 70+ feet of the cast iron pipe main septic line from the tank back to the house. Ran a camera up that line to view the connection points. With the camera in place, then, using a smaller snake, cleared 2 basement drains, snaking back toward the tank, viewing the results on the camera to confirm the clearings. Then, re-checked the flow on all toilets and removed the camera. They lastly, because of the remaining corrosion in the iron pipe, re-snaked the line to recut the corrosion and better clear my main septic line. Lastly they rechecked the flow from all toilets again.
Category
septic tank
Laura S.
2.0
08/13/2015
The service person was out promptly at 8 am, however he never called ahead as they said he would. He was very pleasant and explained everything he had done, which I appreciate. I had been quoted $210 for this service. When I questioned the billed amount, which was $400 after the $10 Angie's List discount. It was explained to me that it was $400 because I have two tanks, but this was after the tanks were pumped, though the invoice said it was is for 1-1000 tank. I also inquired about the senior discount which wasn't reflected on my invoice. The service person said he could only bill what he was told. I had to call the company to argue the $10 senior discount and they mailed me a check. I know $10 is a drop in the bucket for a $400 service, but if something is advertised, it should be given without argument. If the technician wasn't authorized to change the bill, he should have called his office for authorization. I shouldn't have had to make the call.
Description of Work
Pumped out my septic tank.
Category
septic tank
Deborah S.
5.0
08/11/2015
Very professional from start to finish. Got next day appointment. Roy was prompt, polite, and professional. I would recommend!
Description of Work
Pumped out septic tank.
Category
septic tank
Mike B.
2.0
01/28/2015
unknown
Category
septic tank

Service Provider Response

Hello, I was very disappointed in the review that given to us here on Angie's list. The work was performed on 07/10/14 and paid in full on said date and now on 01/28/15 you have posted your review of us. First we would have done everything in our power to correct any issues that you had with pricing or the performance on our work had we been notified at any time. At the time the work was completed you seemed very satisfied with our work and paid in full at this time. Unfortunately, with out contact from you on any and all issues that you had with our company. I feel this is an unfair review. We certainly would not be a member of Angie's list if we didn't do exceptional work. I understand at the time of service I did explain to you that more work was needed to be done to complete job and unfortunately it entailed more hand labor than we were staffed to handle and we were short handed with help and very busy with prior commitments. We were however, able to rectify issue for temporary use. I also explained to you that there may be a chance we could get more help and finish job in October or November and asked for you to contact us if you were unable to have work done sooner. If you would like to call, I would be more than happy to do anything we could to resolve any issues that you stated. Sincerely yours, Thomas A. Steigerwald
Matthew M.
4.0
12/18/2014
unknown
Description of Work
Re-affixed septic tank bats.
Category
septic tank
Joshua T.
1.0
07/15/2014
Left a message with an answering machine. They never called back.
Description of Work
Called about a septic installation for an estimate.
Category
septic tank

Service Provider Response

{removed member name}, I recieved a call on July 7, 2014 in regards to an estimate for a new septic. A return call was done on July 7, 2014. I left a message on your voicemail. I'm truly sorry if that was not recieved. I do not want to place the cell number on this post for all to see. If you would like to call me back we could verify if this information. ~Lisa (w)440-729-7867 (w)440-729-2182 (c)440-221-5628 Steig1234@sbcglobal.net
antonio S.
5.0
05/31/2014
unknown
Description of Work
Professional and knowledgeable person. Extremely please with the job, which made more complex than expected because of the location of the septic tank.
Category
septic tank
Robert W.
5.0
05/31/2014
unknown
Category
septic tank
ANN H.
5.0
04/29/2014
unknown
Description of Work
removed tree root
Category
septic tank
marilyn M.
5.0
04/11/2014
Tom took video of our Sears washing machine to send to Sears, Sears reps had been to our home to evaluate the washer three times and insisted the machine was not leaking and causing flooding. After four months of frustrating poor service by SEARS, Tom helped us resolve it.
Description of Work
cleaned two septic tanks; evaluated leaking washing machine, plumbing,leaking issues. We hired four companies to evaluate issues and Tom Steigerwald was the one that finally helped us fix the problem.
Category
septic tank
NATALIE V.
5.0
06/28/2013
Steigerwald was recommended to us by our plumber . We received price estimates from Steigerwald and one other recommended company. Steigerwald was competitively priced and able to come out within a fairly quick time frame. They were efficient and professional and made recommendations for care of our septic system ongoing. We were pleased with thier service and would use them again.
Description of Work
Annual pumping of dual spetic tanks.
Category
septic tank
Jeanmarie A.
4.0
06/26/2013
Steigerwald Septic & Sewer was very responsive. But I wish I have gotten a couple of other opinions because it costed me a considerable amount more than I wanted to pay.
Description of Work
Steigerwald Septic & Sewer checked my septic system because it wasn't working.
Category
septic tank
Karen N.
4.0
06/05/2013
Steigerwald Septic & Sewer did a good job.
Description of Work
Steigerwald Septic & Sewer took out the septic.
Category
septic tank
DAN M.
1.0
05/21/2013
I've been a member of Angie's list for a very long time? It's saved me countless times from unscrupulous contractors or worse those who simply don't respect other people's time. I hate to leave this particular report because this guy is quite literally a neighbor of mine. Notwithstanding that, I'm going to leave a fair and accurate report. After 10 years I put my house on the market and buyer made an offer within a few weeks with several contingencies one of which that I pay for the septic inspections on the property. I've seen this companies trucks more times than I can count over the last decade and thought it was a no-brainer to give them a call and have them come over to do some preliminary work one morning before the county inspection. I called, left a message, and never heard anything back. Because I clearly identified myself as one of their neighbors I assumed that maybe something happened to the message. I gave them the benefit of the doubt and called for a second time with the same result. A week has passed, I hired another company, and I still haven't heard from them. I'm sure this will get their attention and I'll get some long-winded response about how they are so busy etc. etc. etc.. Here's the bottom line... If you're selling your home or have any urgent matter do not call this company. I have no idea what the pricing is like, how polite their staff is, all I know is that they have not returned to phone calls and that jeopardized the contract on my house. Here's a piece of free advice... I called the top-rated company on Angie's list and they were fantastic. Read the report I left.
Description of Work
NOTHING - COULD NOT EVEN RETURN A CALL
Category
septic tank

Service Provider Response

On behalf of Steigerwald Septic & Sewer I would like to apologize for not getting back to you. As you stated in your complaint above regarding the long winded excuse, I will not do that. However, I will only apologize and say based on the information you have given that the call was placed on a Sunday for immediate service needed the very next day. We do have an emergency number listed on our voice mail. With that being said.....I AM VERY SORRY!!! I certainly hope the sale of your home went smoothly and that my sincere appologies from all of us at Steigerwald Septicc & Sewer. Lisa R. Steigerwald
Ed E.
5.0
05/17/2013
Here's the background - a new septic tank was installed by Steigerwald just prior to my purchase of the home in late 2011. Since then my dealings with them have been primarily maintenance issues. That said, they've been doing a great job. They did a very professional job installing the system and when there have been problems - for example, we think a deer may have stepped on the failsafe switch for the UV, causing the alarm to trigger. Steigerwald was there right away and took care of it. So far, after a year and a half I only have good things to say.
Description of Work
Maintenance
Category
septic tank
richard S.
5.0
02/13/2013
very professional, punctual and well priced
Description of Work
septic cleaning
Category
septic tank
Roberta S.
3.0
01/22/2013
We called them for an estimate on a new septic system. They came out in a few days & said they would contact the health inspector to have a joint look at our system. I called a week later to make sure we were still on his intinerary. He said he would call back in a few days; never heard from him again. He seemed interested in the job,gave us literature on the new system., but evidently lost interest. Perhaps he learned via health department we found someone with knowledge of the system in place & knew how to make repairs.
Description of Work
Came out for estimate on new septic system.
Category
septic tank
G A.
5.0
11/01/2012
Tom Steigerwald went out of his way to help us with the inspection of our septic system. We have used him to pump the tanks for many years and when we decided to sell out house, he made sure the system was ready to be inspected. The Geauga County septic inspector had some concerns about how our system was operating and he wanted us to dig up the leech field. Tom immediately sent someone over with a very high tech scope with a camera on it to show the inspector that that all the lines were clear. The inspector had never even see such a piece of equipment before and even he was impressed with the work being done by Steigerwald. The county inspection process can be very slow moving and having Steigerwald send someone to our house to meet with the inspector really saved the day for us. Since our house sold very quickly, any issues with the septic could have scared away our buyers. We were very pleased to be able to present the buyers with a report that showed the septic had been scoped and I'm sure they will use Steigerwald to maintain the system in the future. Tom is a really friendly guy and the worker he sent over to scope the system was very professional.
Description of Work
Check septic tank to prepare for Geauga County septic inspection
Category
septic tank
Timothy W.
5.0
10/18/2012
Septic tank was pumped out on the day and time agreed on,
Description of Work
Had septic tank pumped out.
Category
septic tank
Linda R.
5.0
07/21/2011
I have used them for years and he has been wonderful. I spent $400 on that work.
Description of Work
I use Steigerwald Septic & Sewer to clean the septic tank and sewer. The last time I used them was last month to drain the septic tanks.
Category
septic tank
SUZI J.
5.0
05/25/2011
His name is Tom Steigerwald. It was pretty extensive work. He went above and beyond what he needed to do as far as I am concerned. He was always there. It took quite a while to get all the paperwork and the permits from the State. He did all that and kept in touch with us when it didn't happen right away. He just was always doing an excellent job. He even came home from his vacation early to check on the work that was being done on our property because he was worried about it. Most people wouldn't do that. He has guaranteed his work. There are some saddles in the ground and they will repair that this spring after the rain quits. He is very reliable and very responsible and wants people to be happy. He will come back just to tidy up the ground saddles. He even told us that if anyone else gets the property, he would come and teach them how to use the new system. He is very thorough.
Description of Work
Steigerwald Septic & Sewer put in a new septic system. They also did some driveway repair, a cement porch, and a drain system. They put in a wall in the basement using new brick. They do cement work as well.
Category
concrete repair, decks, excavators, masonry, septic tank, drain pipe

Phone

Address

8678 Mayfield Rd

Chesterland, OH 44026

Other Information

Services offered

Septic cleaning, waterproofing, video sewer jetting, septic installation and repair, sewer snaking.

Payment options

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FAQ

Steigerwald Septic & Sewer is currently rated 4.4 overall out of 5.

Steigerwald Septic & Sewer accepts the following forms of payment: Check, MasterCard, Visa, American Express, Discover

Ask Steigerwald Septic & Sewer for details on free project estimates.

No, Steigerwald Septic & Sewer does not offer eco-friendly accreditations.

No, Steigerwald Septic & Sewer does not offer a senior discount.

Yes, Steigerwald Septic & Sewer offers warranties.

Steigerwald Septic & Sewer offers the following services: Septic cleaning, waterproofing, video sewer jetting, septic installation and repair, sewer snaking.

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