Founded 1963 • With Angi since June 2010
Service Provider Response
April 29, 2016 After giving this review serious thought, I feel it is important to give accurate details to the work that was performed and agreed upon. There are numerous inaccuracies in this REVIEW. Furthermore, the statement surrounding the review needs to be accurate. For one, the date of service was 05/28/2015. We pumped out 1 - 1,000 gallon tank and 1 - dry well. Locating the dry well was a small challenge as we needed to contact Lake County Health Department to obtain a drawing, which we did. We also learned that this system has no service information on file with the health department. The condition of the septic is extremely poor. The customer was notified of this. The lid in question was a 36 1/2' x 34 1/2" lid. We did give the homeowner an approximate quote, but we were unable to locate such size. We ended up making the form and pouring the concrete to accommodate that particular size lid. Mr. [Member Name Removed] also needed a second lid which was 12" concrete lid. The fee of $225 was for two lids, NOT 1 as Mr. [Member Name Removed] stated in his review. Not only did we make the lid, but when we attempted to install the lids on 06/29/2015 it was determined that additional repairs were needed and the homeowner refused to have them done. As you can see based on the time line this has not been over a year. He acknowledged receipt of BOTH of the lids, signed the invoice and stated he would mail in payment. A monthly invoice has been sent each month, as we do with all of our customers, with no inquiries by the homeowner. Several calls were placed to Mr. [Member Name Removed] in regards to payment and at no time did he return any of the calls. He did on 02/02/2016 send a certified letter requesting we adjust our invoice to $100.00. Another call was placed on 02/02/2016 and a voicemail was left for the homeowner to call, which he has not done. I would be more than happy to discuss this matter, but the homeowner doesn't return any of my calls. He has only threatened to send this to his attorney with his certified letter, but he approved the lids and accepted them with a signature on the original invoice. We are very fair and willing to address any issues, but he has not contacted us. If you would like to discuss this matter please call me at 440-729-7867 or 440-729-2182 or 440-221-5628. Lisa R. SteigerwaldService Provider Response
Hello, I was very disappointed in the review that given to us here on Angie's list. The work was performed on 07/10/14 and paid in full on said date and now on 01/28/15 you have posted your review of us. First we would have done everything in our power to correct any issues that you had with pricing or the performance on our work had we been notified at any time. At the time the work was completed you seemed very satisfied with our work and paid in full at this time. Unfortunately, with out contact from you on any and all issues that you had with our company. I feel this is an unfair review. We certainly would not be a member of Angie's list if we didn't do exceptional work. I understand at the time of service I did explain to you that more work was needed to be done to complete job and unfortunately it entailed more hand labor than we were staffed to handle and we were short handed with help and very busy with prior commitments. We were however, able to rectify issue for temporary use. I also explained to you that there may be a chance we could get more help and finish job in October or November and asked for you to contact us if you were unable to have work done sooner. If you would like to call, I would be more than happy to do anything we could to resolve any issues that you stated. Sincerely yours, Thomas A. SteigerwaldService Provider Response
{removed member name}, I recieved a call on July 7, 2014 in regards to an estimate for a new septic. A return call was done on July 7, 2014. I left a message on your voicemail. I'm truly sorry if that was not recieved. I do not want to place the cell number on this post for all to see. If you would like to call me back we could verify if this information. ~Lisa (w)440-729-7867 (w)440-729-2182 (c)440-221-5628 Steig1234@sbcglobal.netService Provider Response
On behalf of Steigerwald Septic & Sewer I would like to apologize for not getting back to you. As you stated in your complaint above regarding the long winded excuse, I will not do that. However, I will only apologize and say based on the information you have given that the call was placed on a Sunday for immediate service needed the very next day. We do have an emergency number listed on our voice mail. With that being said.....I AM VERY SORRY!!! I certainly hope the sale of your home went smoothly and that my sincere appologies from all of us at Steigerwald Septicc & Sewer. Lisa R. SteigerwaldAngi Certified
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Angi Certified
2022 Super Service Award
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For the fastest service please CALL to schedule an appointment or estimate (216-365-0600). As a Multi-Year Super Service Award Winner, The Plumbing Source is TRUST WORTHY, family owned and operated with over 34 years of industry experience. We are much more than a plumbing company because we offer services ranging from PLUMBING, EXCAVATION, HEATING and COOLING, to total BATHROOM REMODELS! We are large enough to serve your needs, while small enough to care about building a relationship. Greg Faustina, the owner, is a master plumber and is actively involved and past officer of PHCC (Plumbing, Heating and Cooling Contractors of Ohio) to exceed quality standards. All employees are uniformed and randomly drug tested. Technicians are trained every two weeks on the latest to ensure you are getting the best service. What sets us apart from our competitors is our AVAILABILITY to our customers (when you call us, you will talk with a live person 24/7), our commitment to use HIGH QUALITY MATERIALS and LABOR, and most importantly….our commitment to our customers! Water damage can ruin a home. Trust our LICENSED, BONDED, INSURED professionals in your home for long lasting results. It is our goal to build a relationship with our customers that will last a lifetime. We would love the opportunity to partner with you and all of your home improvement needs.
Angi Certified
2022 Super Service Award
Emergency services offered. 40 years in business. Prices are quoted upfront. Family owned. State Certified Plumbing Contractor. Additional DBA's: Andy Wyatt Plumbing, The New Plumbing Co., Inc., Wyatt Plumbing & Heating, Inc., Wyatt Works Plumbing Solutions & Wyatt Works. Consider it done.