Steigerwald Septic & Sewer
About us
Septic cleaning, installation. Pump repair, pump installation. Aerator pump installed, waterproofing, sewer jetting, sewer cameraing
Business highlights
Services we offer
Septic cleaning, septic installation and repair, sewer snaking., video sewer jetting, waterproofing
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 14% | ||
| 0% |
My primary issue is that in the course of opening our dry-well, the service person broke the lid, claiming it was old and pretty much crumbled. He told me I would need a new lid and I asked what that would cost and he told me about $100 as they are pretty common. After a few days of leaving my dry-well exposed, somebody from the office informed me that they would need to make me a new lid since they did not have one in stock. Looking back, I should have asked for a price, but I did not.
After a month, I was finally informed that the lid was ready and they would deliver and install it. Unfortunately, they only delivered it and not installed it, saying they could not install until I had my dry-well emptied again due to water that had gathered in the month is was left open. They ended up leaving without installing the new lid and to this day, still remains covered with a wood panel.
After all this, I finally get a bill for the new lid which to this time had not been communicated what the price of the new lid was. I was appalled to find the new lid was $225, not the quoted $100!!! For over a year, I've tried to get this reduced to what I was quoted and to not pay until it actually gets installed. Steigerwald refuses to budge on this price and will not acknowledge that it actually hasn't even been installed! I've even offered for them to pick up the new lid since it isn't installed and dismiss the bill, but I don't get a response, just a repeated bill!
In the end, I don't trust this company's integrity or professionalism!!! I would not recommend them and will be going back to my old septic company!!!
"April 29, 2016 After giving this review serious thought, I feel it is important to give accurate details to the work that was performed and agreed upon. There are numerous inaccuracies in this REVIEW. Furthermore, the statement surrounding the review needs to be accurate. For one, the date of service was 05/28/2015. We pumped out 1 - 1,000 gallon tank and 1 - dry well. Locating the dry well was a small challenge as we needed to contact Lake County Health Department to obtain a drawing, which we did. We also learned that this system has no service information on file with the health department. The condition of the septic is extremely poor. The customer was notified of this. The lid in question was a 36 1/2' x 34 1/2" lid. We did give the homeowner an approximate quote, but we were unable to locate such size. We ended up making the form and pouring the concrete to accommodate that particular size lid. Mr. [Member Name Removed] also needed a second lid which was 12" concrete lid. The fee of $225 was for two lids, NOT 1 as Mr. [Member Name Removed] stated in his review. Not only did we make the lid, but when we attempted to install the lids on 06/29/2015 it was determined that additional repairs were needed and the homeowner refused to have them done. As you can see based on the time line this has not been over a year. He acknowledged receipt of BOTH of the lids, signed the invoice and stated he would mail in payment. A monthly invoice has been sent each month, as we do with all of our customers, with no inquiries by the homeowner. Several calls were placed to Mr. [Member Name Removed] in regards to payment and at no time did he return any of the calls. He did on 02/02/2016 send a certified letter requesting we adjust our invoice to $100.00. Another call was placed on 02/02/2016 and a voicemail was left for the homeowner to call, which he has not done. I would be more than happy to discuss this matter, but the homeowner doesn't return any of my calls. He has only threatened to send this to his attorney with his certified letter, but he approved the lids and accepted them with a signature on the original invoice. We are very fair and willing to address any issues, but he has not contacted us. If you would like to discuss this matter please call me at 440-729-7867 or 440-729-2182 or 440-221-5628. Lisa R. Steigerwald"
Here's the story... For some time, my wife had noticed the utility sink her washer is connected to was taking longer to drain, but on last Tuesday the sink stopped draining. She called me to basement because the utility sink water was now rising from that drain into the basement. I knew the sink drain was one of the lasts connections to the main line feeding the septic tank so I knew we, until resolved, could not use any toilets, run water or take showers.
I went to Angie's to get some names. Mr. Rooter I recalled was offering "clean any drain for $89" so I called. I learned that didn't include main lines, only included one plumber and didn't include some other ancillary fees. PLUS, they had to send an estimator to provide a quote and that couldn't be done till 7- 9pm that night. That means they would not be able to schedule the repair till Wednesday and that was not acceptable. So I went to the next major provider and continued to find that it didn't matter what I thought, nothing could be scheduled till Wednesday or later. But, My Plumber was helpful in suggesting a full septic tank could be the problem. I went out to the woods and checked to see the status. The tank was high but not the problem. The good news is I then checked septic companies and found Steigerwald, who I knew about, but did not know they did drain cleanout. I called and Lisa was fantastic. She listened, assessed and was sensitive to my emergency. She first called her crews to check their status and found they could adjust to be at my home within an hour or two. That was perfect. She then "learned me" as to their fees and competitive fees. I learned that their $200 per hour was for 2 plumbers, all necessary equipment and the only add-ons were a travel fee which is charged by most service companies but usually failed to be mentioned till a final bill. This was one of the Mr Rooter add-ons. Lisa then advised it would probably take 2-3 hours. I then knew it was a $400-$600 estimate
I immediately said "let's go for it" and then shared something I learned years ago. All things, projects included, consist of 3 things, TIME to complete, COST to complete and the QUALITY of the project. You generally can only find 2 of the 3 and is very rare to find all 3 in one place or company. So, if you demand BEST QUALITY, what are you willing to give up, the time to complete or the price? In my case, TIME was first. I needed it done now so I knew it would be expensive or the quality could be suspect. The quote Lisa gave made sense and was still VERY competitive once I added all the others add-on fees hidden by the other companies. Well, I am pleased to say that the quality, professionalism was outstanding. It is rare I review something, but this is the exception. From Steigerwald I got ALL 3 and then some. Fast service, high quality and a reasonable fee! You may find their quote seems a "skootch" higher in some cases, but it is still very competitive and when you consider the TIME and QUALITY you get its a "no brainer". They are "family" owned and care about each customer.
The job took just shy of 3 hours, travel included and they billed $500 which was right in line with the quote. I watched the whole job. No time was wasted. They called to advise when they were coming and left with all back in place. I would not hesitate to recommend them to others and will use them in the future if I or 1 of our rentals need a service they can provide.
"Hello, I was very disappointed in the review that given to us here on Angie's list. The work was performed on 07/10/14 and paid in full on said date and now on 01/28/15 you have posted your review of us. First we would have done everything in our power to correct any issues that you had with pricing or the performance on our work had we been notified at any time. At the time the work was completed you seemed very satisfied with our work and paid in full at this time. Unfortunately, with out contact from you on any and all issues that you had with our company. I feel this is an unfair review. We certainly would not be a member of Angie's list if we didn't do exceptional work. I understand at the time of service I did explain to you that more work was needed to be done to complete job and unfortunately it entailed more hand labor than we were staffed to handle and we were short handed with help and very busy with prior commitments. We were however, able to rectify issue for temporary use. I also explained to you that there may be a chance we could get more help and finish job in October or November and asked for you to contact us if you were unable to have work done sooner. If you would like to call, I would be more than happy to do anything we could to resolve any issues that you stated. Sincerely yours, Thomas A. Steigerwald"
That said, they've been doing a great job. They did a very professional job installing the system and when there have been problems - for example, we think a deer may have stepped on the failsafe switch for the UV, causing the alarm to trigger. Steigerwald was there right away and took care of it. So far, after a year and a half I only have good things to say.
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