Tim Frank Septic Tank Cleaning Co

I could not have been more pleasantly surprised to have this company come out and solve our septic issues. I talked to Carol in the morning and she had Don and Dave come out to diagnose and solve our septic tank issues in the afternoon. The septic tank needed to be cleaned but more importantly, the septic pump was broke and Don and Dave fixed it so the system works perfectly now. They explained to me how the entire system is working and that there is an alarm system that needs to be set correctly inside the house. We move to the Cleveland area from Chicago about 2 years ago and we had minimal knowledge on all these septic items. Again, Don and Dave did a great job with their work while Carol helped me isolate what might be the problem over the phone when I first talked to her. Hats off to all these folks and I could not be happier with this company.

It went very well. Don was very informative in regards to septic tank and septic field care and maintenance in addition to doing a fine job.

The technician was very professional. He was very knowledgeable and explained a lot to me. He was very patient while looking for the tank. I really appreciate his knowledge and patience.

John came at the time agreed, walked us through the maintenance steps and took care of the necessary service. Professional and friendly. I see no reason why we wouldn’t continue to use them. Highly recommended.

It was really a good service. Reasonable price and fair in dealing with the customer and they were very fast.

They completed the task quickly and promptly and were very informative about new requirements and new county records keeping

Service tech was very courteous and knowledgeable.

Fantastic. Reasonably priced. Some of the best money I ever spent on home repair ! Gary and RJ arrived on time and performed the work quickly and professionally. They work really well as a team. Gary's knowledge of septic systems was amazing. His description of my septic system was spot on, and they had the clog cleared out in a jiffy. He must have X-ray vision. (Well, he DID use a camera system for part of the job). I now have a good understanding of my whole septic system so I can maintain it properly. Plus, they let me look "over their shoulder" while they ran the camera up the line and I was able to use my camcorder to record the information for future use. Awesome. Their response time was good, quality work excellent, they spent minimum time on site, and the price was right. Before they left, they even asked me if there was anything else they could do. Heck, my doctor doesn't even to that. Tim Frank Septic Tank Cleaning Company is my "go to" company from now on. If you need this type of septic work done, look no further.

My first impression with Gary was an indication of how the project would go. He was on-time, communicative, helpful, and professional. He offered options to solving my problem, then came out again with Tom to offer a second corroborating opinion. On the day of the scheduled work, the team arrived on time, worked hard, completed the job, and filled me in on the details. They cleaned up after themselves thoroughly.

The technician was very prompt and professional. He advised about general septic maintenance (this is our first system) and gave tips and pointers about keeping it in good order. He did not try to sell a lot of unnecessary services.