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"Very good highly recommend"

"I am not pleased with the service I received! They damaged my waterline and stated someone would be out to fix it. It's been 9 months and no one will return my calls nor have they come to fix what they damaged! They ruined my lawn and never came back to replace the soil they dug up! They ruined my basement floor and I had to replace my entire floor! They said they would be out to test the sump pump and drains that were installed, again, it's been 9 months and no one has followed up with me! I'm really concerned that the lifetime warranty they say I have even exists!"

"They responded immediately and came at 8:30 am the next day and completed the service."

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"

"I had a great experience with Salgau Roofing! I received three estimates on my roof, and Salgau was the middle estimate. The largest estimate was $4,000 more than Salgau. And when they came out the man was very condescending and spoke down to me and my adult daughter, who was visiting from Texas (she's an RN). He admonished me and told me my roof should have been replaced 5 years ago. ---I already knew my roof was bad......THAT'S WHY HE WAS THERE! When he left, my daughter and I felt like scolded children, so I decided I did not want to give them my money. The lower estimate was $1,500 lower. I received the estimate 3 days later than they said I would. (Three days isn't unreasonable, but a quick message saying it would take longer would have been appreciated). The estimate wasn't an itemized proposal, but one paragraph with a price. When I asked questions it took awhile for them to respond, and I felt like they were hard to get a hold of. I looked up their address which was a bit deceiving, because their Suite # is actually a PO box number, and I felt if I needed to get a hold of them after the job was done that it may be difficult. I asked about a warranty and he said there was a one year warranty on labor. (Salgau has a 10 year warranty on labor, and a limited lifetime warranty from Owens Corning on the shingles) When Corey (from Salgau) came out he was kind and professional. He sent an itemized estimate that same day. Salgau's estimate was the only one that included pictures of my roof. I went back and forth asking questions and Corey always replied promptly. I apologized for asking some dumb questions, and he made sure to tell me none of my questions were dumb and to 'ask away' making sure I understood everything and was comfortable with the whole process. I had a full tear down and replacement, and I can't believe it was done in one day (very hard workers)! -Except the copper flashing on my chimney, which was done the next morning. That same day I received the receipt, the labor warranty, and the info for the Owens Corning warranty---which Corey also helped me with. When they were done they cleaned up. My yard, driveway, and walkway looked better than it did before they started! My neighbors have complimented my new roof. And, for the first time ever, I looked forward to the rain that was forecasted yesterday....my leaky roof no longer leaks! :) I am so happy with my new roof, and very comfortable with my decision to choose Salgau. I highly recommend Salgau Roofing. And thank you especially to Corey. He was part of the whole process from start to finish. I've attached pictures....I'm sure I don't need to tell you which are the before and afters."

"Pretty poor experience overall. A few "highlights" below Missing caulk, and holes in caulk around chimney flashing on day 1 Was told they'd arrive at 9, and instead they came at 6 AM and woke my kids up tearing off the roof. When I went to ask them what was going on I got "no ingles" as a response. Supposedly nobody on the crew could speak english... They decided it would be best to hack the t-pipes and bends on my furnace vents and leave open to the elements since "4 guys ordered the wrong boots" rather than just going to buy a split boot or attempting to slip over (they had no intention of telling me) They bent my TV antenna They cracked the drywall in my vaulted ceiling entryway from throwing bundles so carelessly (It's clearly written in the contract they aren't responsible as they know how careless there crews are. Interestingly the supply house delivered all the shingles to the top of my roof with no issue, but when 4 guys crew arrived and started throwing them from above there waist it cracked) No prep to control debris and nails from tear off so still finding them in the yard where my kids and dog play. They threw out the stainless mesh covers I had on my vent stacks to keep birds and debris out They left the old powerline gasket just hanging on the pipe Apparently straight lines are up there with speaking english also, there is a + or - 1" difference on the shingle overhang wherever they had to cut them."

"Sales person was misleading by promising the garage door opener to be functional after the install. Installers replaced the door on Friday and as the sales person did not indicate that a broken pulley needs to be replaced - they did not have the part with them. They promised to exchange the pulley and reconnect the door to the opener early next week leaving us without garage door opener over the weekend - with a door without external handle or lock - so pretty inconvenient after paying $540. Nobody called us on Monday and upon our complaints, we were told that the exchange of the pulley (a $7 part) would be a $150 service fee. I was considering having them drive out after I exchanged the pulley (an easy 3 minute repair) as the reconnect was explicitly part of the contract but as they insisted on the pulley repair being not part of the contract I told them to forget it. Overall a petty, unprofessional company that I would not recommend!"