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Habitec Security
Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,
About us
Habitec Security, founded in 1972, is headquartered in Toledo, Ohio and has two full-service branches in Columbus, Ohio and Charlevoix, Michigan. Habitec is ranked No. 60 in the nation according to the top 100 rankings compiled by the Security Distributing & Marketing (SDM), a leading industry publication. Habitec, one of the largest family-owned and operated security companies in the Midwest, monitors all of their 17,000 customers from their own U.L. monitoring center. The entire Habitec team consists of over 80 employees with an average of 20+ years in the security industry and are leaders in residential & commercial security systems, access control, fire alarm design/installation, video surveillance, home automation and medical alert.
Business highlights
Emergency services offered
53 years of experience
Services we offer
Residential & commercial security systems, access control, fire alarm design & installation, home automation & medical alert., video surveillance
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.519 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 16% | ||
| 11% | ||
| 5% | ||
| 0% |
Showing 1-19 of 19 reviews
Rebekah A.
Dec 2018
Installation was problematic in minor ways. They drilled into backsplash tile in my kitchen only to discover later that it was unnecessary, leaving a hole in my tile. But the real problem is in the customer service and monitoring. Last week, I was home alone when a man entered our fully fenced-in backyard. He looked around and appeared to be casing our house. I called the police, who asked for the security footage from our cameras. That is when I discovered both cameras (back yard and behind garage) were not working. Apparently, the backyard camera had been offline for more than two weeks, unbeknownst to us. Habitec did not monitor cameras being offline, and told me that it is my responsibility to check the cameras every day. We are still paying for a security system that frequently goes offline or does not work. Habitec has been awful at making it right. They even tried to charge us a service fee to come fix it. They eventually waived the service fee, but--most importantly--my husband is out of town for the next few weeks, and I'm home alone with a malfunctioning security system and no backyard camera all while knowing that a man trespassed into our backyard and looked around and was trying to size up our house. Habitec has been really unprofessional in its response, even hostile. I would not recommend using them. Most of the reviews on here are of their installation. Ask those same people 12 months later when they have had malfunctioning equipment what they think of Habitec. That's when your problems come. We wanted to like them, since they are based here in Ohio, but the service has been terrible. Acting like we did something wrong just wanting our cameras that we are paying for to work.
Response from Habitec Security
"At Habitec, we strive for superior customer service so thank you for your feedback. We will have someone follow up with you as soon as possible so we can address your concerns and learn how we can improve our service in the future. Thank you."
Edward R.
Sep 2017
Excellent. Ken Bostater, Habitec Tech, spent to the whole day into early evening to get it complete and working well. Spent over 1 hr explaining the system and showing exactly how to work
Edward R.
Aug 2017
Excellent. Ken Bostater, the Habitec technician spent extensive time assessing our needs and then spent most of the day into the evening doing what he said he would do. He then spent time making sure we knew what we got and how to use it properly. Made sure everything worked and that we knew how to use it. He had many trials during the day adapting our system and never got upset and made sure all was just right. We were impressed that we had an experienced and competent professional who cared about our needs. All working well and cost was appropriate.
Response from Habitec Security
"Thank you for your loyalty over the years and trusting us with your security needs. We value your business! Thank you for taking the time to leave your feedback. We are so lucky to have Ken on our team. He has years of experience making him a true expert in the industry and he always strives to go above and beyond for our customers to make sure they feel peace of mind. Thanks again!"
Teresa B.
Jul 2017
It went very well. Once they finished the installation, they took the time to show me how to use the system and gave me tips on how to keep my home secure.
Response from Habitec Security
"Thanks for trusting us with your peace of mind! We appreciate your business and your feedback. Thank you!"
Patrick P.
Aug 2016
Excellent! The technician installed the new equipment. He spent a lot of time showing us how to use the new system. He made sure everything was working properly. We are very happy with the update! Pat & Diane
Response from Habitec Security
"Thanks for trusting us with your peace of mind! We appreciate your business and your feedback. Thank you!"
Daniel D.
May 2016
I have dealt with Habitec for over ten years and find them to be easy to deal with, helpful, and professional. I would recommend them in the future. This recommendation is not based on a single event but on continued customer service.
Response from Habitec Security
"[Member Name Removed] - Thank you for taking the time to leave a review! We are so lucky to have great employees to offer exceptional customer service. We appreciate your business over the years and your recommendations. Did you know Habitec has a referral program? If someone you refer becomes a customer, you will get a $50 monitoring credit. Thanks again for trusting us with your peace of mind."
Joseph S.
May 2016
Would recommend them to anyone in the greater Toledo area.
Response from Habitec Security
"Thank you for your business and for taking the time to leave a review! Feedback is important to our success! Thanks again!"
Jim K.
Apr 2016
Technician and supervisor showed up and spent more than 5 hours going through the system in the building. One issue was identified and resolved- a water leak and relocation of an alarm. Both men were thorough and patient and we felt well-served as a customer.
Response from Habitec Security
"Thank you for your review and for your business. Feedback is important to our success. We take pride in our employees level of expertise on servicing our customers. We are happy to hear that your issue is resolved. Please contact us at [email protected] if you need anything else. Thank you!"
Christopher T.
Apr 2016
Habitec needs to get with the times. Old company, old technology and old thinking. Far too expensive for add ons and repairs. $400 to drill a hole in a door that had been replaced and press in the existing contact sensor. They refuse to work with existing customers and treat them as dirt. There are too many new companies out there plying for your business. Shop around and you will find most will give you a new system free or at a greatly discounted price of 50% or more. I did and now I am leaving Habitec after 30 years of monitoring fees and being a loyal customer. When I asked to upgrade my system and told them what I wanted - no discounts but full price which would have amounted to several thousand dollars. When to another National company and have a must better system, including recording security cameras, internet access, etc for only a few hundred dollars. Shop around. Existing customers - SHOP AROUND. So sad that tyhey would not work with me but their loss and my gain. I can't wait to junk their old out-dated equipment.
Response from Habitec Security
"We appreciate your feedback. Please send your contact information to [email protected] so we can address your concerns and learn how we can improve our service in the future. Thank you."
Gregory M.
Sep 2015
They're good. They're in the middle of the road. They always call us right away when there's a problem. They're very responsible and reliable. Their price was reasonable. The quality was high. It was good overall. I do not have any problem with them.
Response from Habitec Security
"Thank you so much for your feedback and for trusting us with your security protection. If you ever have any concerns, please contact us at [email protected]."
Herschel F.
Sep 2015
.
Response from Habitec Security
"Thank you so much for your feedback and for trusting us with your security protection."
Dave H.
Sep 2015
unknown
Response from Habitec Security
"Thank you so much for your feedback and for trusting us with your security protection."
Mike S.
Jun 2015
They have done a great job in both locations. The installation was not done by my brother, the installation was not done by the French that my brother works out of. This is not out of the Delaware branch so it cannot be affected with it.
They did a great job and the guy that came out actually installed the motion center in one location which had problems with motion center coming out. So he came back out again and while he was working on it the heater kicked on and the blower went right there and he goes ?I know exactly what I did?. But he did not hit on the blower being an issue but that does create a certain sense of motion in the area where the center will pick it up. So he moved it into a different location in the room and with that thing positioned properly we never had any extra billing or anything like that. We have been very happy with them. The guys were good. I will definitely recommend them. Actually I have recommended them to members within the family that is not related to my brother. I have definitely referred them to other people for their service. Their pricing is fair.
They did a great job and the guy that came out actually installed the motion center in one location which had problems with motion center coming out. So he came back out again and while he was working on it the heater kicked on and the blower went right there and he goes ?I know exactly what I did?. But he did not hit on the blower being an issue but that does create a certain sense of motion in the area where the center will pick it up. So he moved it into a different location in the room and with that thing positioned properly we never had any extra billing or anything like that. We have been very happy with them. The guys were good. I will definitely recommend them. Actually I have recommended them to members within the family that is not related to my brother. I have definitely referred them to other people for their service. Their pricing is fair.
Response from Habitec Security
"Thank you for your feedback and business. We strive to offer excellent customer service and your review is helpful to our success."
Jamie M.
May 2015
unknown
Response from Habitec Security
"Thank your for leaving us a positive view and for your business! Our goal is to provide the ultimate customer experience and create raving fans. Having positive feedback allows us to know that we are achieving our goal. Thank you again!"
Julie A.
Aug 2014
From the salesman to the installation and service our experience has been excellent. The saleman was very low pressure. Anytime our alarm is triggered, their response time is immediate. They dispatch Toledo Police without hesitation. The monthly monitoring fees are quite inexpensive. I have not hesitated to recommend their product and service. They offer my family superior peace of mind.
Response from Habitec Security
"Thank you so much for taking the time to leave a review and for your business. Your feedback helps us to continue to exceed customer expectations. Thanks again!"
Aaron C.
Jun 2014
Habitec Provided Home Security for 4 years. Overall good service. Monitoring requires 5 year contract which they were originally going to hold me to when I was moving. After the owner reviewed my case they agree to waive the last year fees. Overall a good company to work with.
Response from Habitec Security
"Thank you for taking the time to leave a review on Angie's List. Our term of contract can be anywhere from 1-5 years, dependent on many variables. Feedback is helpful to our success and the Habitec team will continue to strive to exceed customer expectations. Please contact us if you have any additional questions at [email protected] or 800-375-1499."
Terrence P.
Feb 2013
They did a good job with the new work. They will take care of any issues. We have used them for 30 years. They are very fair to work with. We have had no issues. Anytime we have any questions they are quick to assist. They are a local run company.
Michael S.
May 2012
We have been using them for about 3 years. My husband had them to put extras onto our system that we were very happy with. They are one of the more economical groups in the area as far as service charges go. Our experience with them has been very well. They seem to be right on the ball if we accidentally set it off every now and then. They are right on it and explain things very well. Their service seems to be very punctual but we do have a little trouble with their sales people getting out here when they are supposed to.
CURTIS M.
Oct 2007
They are prompt, professional, and the installers are great. Their follow-up is fantastic. Their command center is awesome. I know my business assets are secure with them handling our security needs.
Licensing
State Contractor License Requirements
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FAQ
Habitec Security is currently rated 4.5 overall out of 5.
Habitec Security accepts the following forms of payment: CreditCard
Yes, Habitec Security offers free project estimates.
No, Habitec Security does not offer eco-friendly accreditations.
No, Habitec Security does not offer a senior discount.
Yes, Habitec Security offers emergency services.
No, Habitec Security does not offer warranties.