ZJ Security Film Solutions

Accidentally dumped milk into every crevice of my front passenger seat. ZJ gave me an appointment the next day & detailed my entire interior. In around 9, out around 4. My car looks & smells terrific. Would definitely use again.

Did a great job ceramic coating my vehicle!

Outstanding!! I had the 1-step paint correction and 5 year ceramic coating done on my 2022 Colorado. Very satisfied with ZJ Detailing staff and their work that was done on my truck.

UPDATE: The company Zach Jones dba ZJ Detailing buys his supply’s from (XPEL of Texas) reimbursed the total price I paid, since his “experts” couldn’t complete the job. 100% not recommended. I DO NOT RECOMMEND THIS BUSINESS, SEE MY PICTURES BELOW, MY BBB COMPLAINT, OR CONTACT ME FOR FURTHER INFORMATION. ZERO STARS Zach Jones dba ZJ Detailing, has yet completed my service and admitted Wednesday 10/11/2023 on a phone call to me that him and his employees are NOT able to do my truck due to as in his words "It's too hard". His told me to take my truck to Cincinnati to be redone, I AM NOT taking my truck to Cincinnati nor would I take a shop recommendation from Mr. Jones that can't complete the work I have already paid for. so he took it upon himself and filed a warranty claim with his Xpel dealer on my behalf. Erin Cooley called to let me know a warrant claim had been filed, I explained it's not a warranty issue, ITS a ZJ Detailing hasn't completed the work nor does he have the ability to. I explained to her that he told me to take my truck to Cincinnati to be completed and that is not an option for me, she clearly stated that she doesn't expect me to drive there and I explained to her I have driven 45 minutes one way to ZJ Detailing and Cincinnati was going to be 1.5 hours one way. She asked me to send pictures so the salesman can work on better training for them, She also asked what happens if he refunds me 100%, I stated I walk away we just agree to disagree with his customer service, quality of work, and expertise of him and his employees, I also advised I'm concerned about the condition of my hood under the Xpel due to the number of times his employee poked it with a syringe BOTH times. Mr. Jones dba ZJ Detailing has NEVER even seen the poor quality from his shop. as he only has the pictures I have sent him. Mr. Jones has said HE would be coming out to replace the PPF, after several non answered text messages from approximately 8/25/2023 he would be coming to my house around 4:00 pm. Then my truck would need to be left outside and it would be replaced while I'm at work. Then it could only be done would need access to my garage (No way) Then he wasn't available due to my Google review, I'm really sorry that the truth hurts, It's been viewed over 60 times, I have had people contact me about the issues and it's really nice when I out and people comment on what a nice truck I have, and I say until you see my horrible ZJ Detailing job and after looking they say "OH MY GOD" and I share his contact information and explain he claims he has a "NO REFUND POLICY", it sure creates a lot of conversation. By the way Mr. Jones has YET to show the BBB or myself where I signed a NO REFUND POLICY", not that it's even valid in my case due to the fact he hasn't completed the job I paid for nor are him or his company competent in doing so and that's words from his mouth. and when I said if not resolved I'll file in court and he stated "Just let me know the date" Oh believe me young man the court will do that for me. I had MADE it clear to Mr. Jones and in my BBB complaint against him, he needs to REFUND me the entire $4,682.72, I also stated if that wasn't achieved I would be filing in court and the amount will be increased to refund me any lost wages, courts charges etc. Along with him being liable for ALL hood damage when my truck is redone by a UPSTANDING and Reputable company THAT can and will redone my truck, yes it is a corporate business, I like using small business but this time Mr. Jones has a lot to learn about running a quality, customer service driven and attention to detail business. In closing pictures of my unfinished job that I have paid for NOT just a hood as Mr. Jones has ONLY talked about are like gold to anyone looking to do business with ZJ Detailing. and Mr. Jones, my pictures and videos don't lie as you have done during this complete negligent process. Hopefully one day you will see being honest will earn you integrity and understand the TRUTH is much easier to remember than the lies to me and the BBB.

Nothing but good things to say about Zach and his team! I brought my Civic in to get the Xpel 3 year ceramic coat and 1 step polish. Communication was top notch and the results were outstanding. I had scratches from the dealership cleaning the vehicle prior to delivery that he was able to get out with ease during the polishing stage. The end result shows how much pride Zach takes in his profession and I’m extremely grateful and happy with how it turned out. He even went above and beyond by coating my trim because some formula dripped on it so he did the entire front end plastic to make it look uniform! I’ll be recommending ZJ Detailing to everyone for their detailing needs!