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"On Monday, August 18, 2025, at approximately 12:00 PM, a technician named Paxton Geng from Mr. Rooter visited my home to provide a quote for a leaking spigot. I was not home at the time, so my wife communicated with him while I was on the phone. After concluding our conversation and right before leaving, Mr. Geng asked to use my wife's phone under the pretense of showing her a few things. My wife, who has limited English proficiency, allowed him to do so. He had her phone for about a minute. When she received it back, the screen showed a "Thanks for the review" page from Google. My wife navigated back and discovered that Mr. Geng had left himself a five-star review from her phone. He included a comment that is attached in the accompanying photo. This action is a severe invasion of privacy and an act of impersonation. I immediately contacted Mr. Rooter to report the incident and spoke with a manager named Steve. He assured me he would look into the matter, make things right, and call me the following morning. I waited two weeks, calling him daily without a response. When he finally answered, his attitude was dismissive, and he seemed to have no intention of resolving the issue. The behavior of both the technician and the manager is deeply concerning. This experience suggests a lack of integrity and proper oversight within your company. I urge you to take immediate action to address this breach of trust and the subsequent failure to follow up."

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"

"I contacted and hired the Plunger Plumber because of uncontrollable leaking piping system. When Matt Technician arrived, he found that the water valve was faulty and needed to be replaced. However, he found that the root cause of the water leaking issue was the main shut-off valve was located outside somewhere in the devil stip. Therefore, the City of Akron was responsible. Since was found that it was actually Akron's property and responsibility it ignited a whole different issue while the pipes were still leaking. This issue had taken a different course of direction and problems. It was known that the City of Akron had to shut off replaced their old and faulty valve system. This a life of its own. In any event, Matt the technician handled this three-day issue with the utmost of expertise and professionalism. I could not have asked for a more friendly and confident plumber than Matt. He resolved the ongoing water leaking issue without hesitation. He wasn't satisfied until the job was completely done! Period. There are still good, honest and competent people out there, I was very fortunate to have had Matt during my distressful time of need. Big thanks Matt you're the best."

"It was terrific! He's here on time, he's patient with me, it was really good. He did a great job, very personable, it was a good experience and he's also honest."

"This company is a joke. Steve is a snake oil salesman who pressured us into a $10k job. He came out and misdiagnosed the problem resulting in him switch the plans several times. When it came time to get the work done, my brother and I had to finish the job. If your job is to take water from the foundation how is exterior work not included in the quote. Furthermore, Steve has ZERO man management and LIMITED knowledge of his field. His crews have no idea what they're doing, and his front office is a joke. I had to explain to them that they do indeed make male pipe fittings despite Steve and his associates persistence that they don't. If it's a choice of having water in your house or working with these jokers l'd recommend just letting the house fill with water. Pathetic, unprofessional, and a waste of time and money. SMD Stevie."