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Usawaterproofing

Founded 1995 • With Angi since October 2018

26 years in business ...All waterproofing methods available...50,000 satisfied customers....

Business Highlights

Family Owned & OperatedFamily Owned & Operated
Wears MaskWears Mask

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount
yes
Eco-Friendly Accreditations
Yes
Licensed
Trade License Number
26805
Trade License Locale
Ohio
Trade License Authority
state of ohio license industry board
Trade License Expiration
06/30/2022
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.2

(83) Verified Reviews

Showing 1-25 of 83 reviews
Terese P.
5.0
10/20/2018
I have waited for a good soaking, flooding rain to occur before leaving a review, but there have been no such rains or thaws since USA did the work in August, 2018 and it is now middle of October. They did all they promised to do very quickly and professionally, and the work was done with no problems whatsoever with this company.
Description of Work
Only a partial french drain and sump pump was needed, caulking of cracks in the wall above, raising of soil to grade away from the house on 2 sides.
Category
basement waterproofing
Mindy B.
1.0
10/05/2018
I put my info into Angie’s list, and USA waterproofing called me 3 times. I scheduled an appointment for an estimate. They called again to confirm the appointment. On the day of the appointment, they never showed up and never called. I called them and they told me they weren’t sure why nobody showed up and that someone would call me to reschedule. Seriously?
Description of Work
Waterproof basement
Category
basement waterproofing, basement remodeling

Service Provider Response

So sorry representative left his cell phone at previous customers house. We called shotly afterwards and could not reach you...again sorry for the inconvenience .
patrick D.
5.0
06/01/2018
It's been the rainy season so the job had to be rescheduled. They came on the rescheduled date. The job went very smoothly. The gentlemen working the job were very willing to discuss their progress and made sure we had a chance to ask questions as the job progressed. Our home was built in 1926 and is the house of thousand projects. This is one project we can happily say is one problem that has been solved.
Description of Work
We had blocked drain tiles and gutter drains. Water was seeping through the walls and into the garage, which is in the basement of the house. They were very professional. The crew made sure to secure the site with the proper reinforcement. They had to dig at least 8" feet to find the problem. They installed new drain tiles, sealed the wall, repaired the gutter connections and back filled the excavation to code. They also repaired the interior walls that are adjacent to the backside of the excavated exterior.
Category
concrete repair, gutter repair, plumbing, basement waterproofing, foundation repair

Service Provider Response

5 stars our goal thanks for the kind words
Ken L.
5.0
05/28/2018
Total professionalism, gave me the estimate, they weren’t the cheapest or the most expensive but he explained the work, and the time it would take to complete. I felt comfortable with his job knowledge and hired them. The job turned out to be a little more involved than previously thought but they worked through it with no extra charge to me. As of now I haven’t seen any water in my crawl space.
Description of Work
Waterproofing
Category
basement waterproofing

Service Provider Response

5 stars our goal thanks again for the kind words
Basu U.
5.0
04/19/2018
Steve Rusk the manager from cleveland was highly responsive. Their team did an amazing job of fixing the leakage. Whenever we called he would respond immediately. The team very professional and we very happy with their work. We will definitely use their services again. We recommend them for others too. 👍👍👍👍👍
Description of Work
Basement had water leakage and cracks. Needed complete waterproofing
Category
basement waterproofing, foundation repair
SAMUEL P.
1.0
03/14/2018
I usually don’t like to waste my time writing reviews, but I’m compelled to write one because my experience with this contractor was an absolute nightmare. The problem is, they make their prospective clients sign a contract that allows the contractor to breach it with no liability if they determine that they “accidentally” misquoted the job to be performed. This is troubling given that their standard practice essentially allows them to sign as many contracts as they can and selectively choose which contracts to perform and breach the remaining contracts they can’t perform or don’t want to perform without incurring any liability. Please read their contract carefully. So here’s my story: I signed a contract with their salesman in November to work on my basement finishing. The salesman ambitiously promised that it would be finished before Christmas. However, I had to call them and send several messages in the middle of December because no one was coming by my house to start the job. After several weeks of no response, I finally got a hold of the vice president, Steve, who visited us to take a look at our basement. His initial excuse was that it was too cold to start work and proposed to start work in February. Nevertheless, I remained patient until early February, but again, no one came by my house to perform the job. I had to contact the contractor several times again until someone I finally got someone to visit us. This time, the contractor demanded an additional $1,530 for their allegedly misquoted estimate which I reluctantly accepted and also asked for another $6,000 for flooring which I declined. I told them, I would do flooring on my own. Despite, paying the contractor for the allegedly misquoted estimate, no one came by my house to perform the job. I contacted them several times again, and in early March, they finally informed me that there are still several discrepancies, so they recommended me to find another contractor. I wasted more than three months with this contractor. Don’t make the same mistake I did. Find someone else.
Description of Work
Basement Finishing
Category
basement remodeling

Service Provider Response

To whom it may concern, USA Waterproofing does not have a customer named [Member Name Removed]
JC R.
5.0
12/09/2017
no work was hired but the consultation was direct & the price was fair but we needed to go with another company for a dual project. if i were to just go with waterproofing alone i am sure i would consider.
Description of Work
no work was hired but the consultation was direct & the price was fair but we needed to go with another company for a dual project. if i were to just go with waterproofing alone i am sure i would consider.
Category
basement waterproofing, foundation repair
Ken L.
5.0
11/21/2017
They were prompt, ran into an unforeseen problem and they had to spend extra time and labor to correct it with no additional charge to me. They cleaned up everyday and when the job was done my yard looked as nice as the day they started. I don’t foresee anymore water issues.
Description of Work
Waterproofed front of our house
Category
basement waterproofing
Lisa W.
5.0
07/03/2017
Very satisfied ! Courteous and prompt and professional with very good prices on their services . What more could you ask for?
Description of Work
Basement waterproofing
Category
basement waterproofing
Don N.
5.0
04/17/2017
Everything was done in two days, as promised. They left everything cleaned up, even mopped the floor. They finished the job just as a 36-hour rain was starting, so their work was tested almost immediately, and it passed with flying colors.
Description of Work
Waterproof basement.
Category
basement waterproofing
Kimberly P.
5.0
02/09/2017
I can't even express how fantastic of a job USA Waterproofing did !!! From the beginning till the end they went above and beyond all they way from the Project Manager to the General Manager and the staff!! I can't thank you enough for an awesome job done !!!!
Description of Work
Waterproofed both basements ... installed sump pumps , did full shields ..
Category
basement waterproofing
LESLIE E.
3.0
05/04/2016
The project manager came to look at the work required. He was very pleasant and professional and there were no high pressure sales tactics involved. In order to fix the front of the house, a porch needs to be removed. He said he was not sure if they could handle that part of the job and would contact the engineering department. After not hearing back for several days I sent a follow up email. Several days after the email I have still heard nothing from them. I would have appreciated some response, even if it was that they did not want to pursue the job. I have not called them. An estimate from a second vendor was much more informative offering a very different analysis and some very inexpensive alternatives to try first before investing in the expense of a waterproofing job.
Description of Work
Provide estimate for waterproofing job.
Category
basement waterproofing

Service Provider Response

We have put many calls in to the local Building Department to ask questions about the proper code for demo and removal of areas of concern and have not heard back. We apologize for the slow response back.
Janice B.
1.0
04/26/2016
The service was performed two months later than initially promised. I understood and patiently waited. Everything seemed fine until Spring 2016 when the same problem reoccurred. I called the company and was told that the service department would need to be involved and would return my call. After one week with no call back, I called again. A record of my previous call was on file but it was unknown why my call was not returned. It has been two weeks since my last call and still no response. Unresponsive deserves an F.
Description of Work
Replaced clogged drainage pipe and waterproofed part of an exterior wall.
Category
basement waterproofing
Christy P.
5.0
01/23/2016
They were AWESOME! Covered all of the things in my crawl space that I couldn't take out so they would not get dirty. Also curtained and taped off crawl space so dust and dirt would not get into the rest of the house! They were so professional, so polite and did a WONDERFUL JOB! Looks great! I would definitely use them again or recommend!
Description of Work
Put in a sump pump in my basement along with drywalling a section of my crawl space.
Category
plumbing, basement waterproofing, wells
Cindy M.
5.0
10/09/2015
After getting 4 estimates, USA was moderate and did the best job explaining how they would fix our leaky basement problem. The work was done quickly and done by hand so as to minimize damage to the lawn and plantings. The manager came out and checked the job when it was finished. Cleanup was pretty good, but we will still need to do some work on the spring, as would be expected. My only complaint (relatively minor) was that some of workers played REALLY loud hard rock music right under our window....my husband was recovering form surgery and couldn't go upstairs. We should have said something. The basement has stayed dry so far. We will have them out next year to do more work.
Description of Work
Waterproofed exterior foundation basement wall, installed foundation drain, and installed a crawl space sump pump. Installed new downspout drainage from foundation and tied it into existing storm water drain. They also repaired a water-damaged foundation wall.
Category
concrete repair, gutter repair, plumbing, basement waterproofing, wells, foundation repair, basement remodeling
Scott S.
2.0
06/29/2015
We would never consider using this company for any work. All they did was try to push their "system". We needed a single basement wall crack fixed and after the high pressure sales tactic you would think our 6 year old basement was crumbling down around us according to their salesman. They only sell their "system" and do nothing else even though you need much less they push their product, not solve the homeowner's problem.
Description of Work
Needed quote for single basement wall crack repair.
Category
basement waterproofing

Service Provider Response

Hi [Member Name Removed] sorry i think you wrote this review about a competitor of ours. After reviewing our records you contracted with us for 1600.00. We installed crack injections we did not quote you on waterproofing the entire foundation. Thanks again for the business I'm sure we did a great job or we would have heard from you for service. THANKS AGAIN...USA WATERPROOFING
Frank F.
1.0
02/07/2015
They came down and they gave me an estimate to do what I wanted done for $1170.00. I told them, as I always do, that I get 3-4 estimates. Their estimate came out to be the best. The man who came down never mentioned anything about a 10% senior citizen discount. When I looked them up on Angie’s List I saw that they had a discount. I called them and asked if I could get the discount. That would have brought it down to $1153.00. They transferred me to the guy who gave me the original estimate. I told him if they could do it for $1000.00 they had the job. He said that they wouldn’t be about do to if for the original $1170.00 estimate and they wouldn’t be able to do it for anything under $1500.00. They bumped it up over $300.00 the original written quote. This estimate included the pump.
Description of Work
They gave me an estimate.
Category
basement waterproofing

Service Provider Response

Hello Mr.(removed member name), I am sorry for the confusion I will look into this matter tomorrow it is Sunday night and I just read your review if you read back ten reviews or so you will see A rating B Rating A rating A rating A rating A rating etc.ect. We can make a mistake as this is a super busy time of the year !!!!!!!!!!,I will look into it and get back to you ASAP !!!!! So glad you made a decision to contract with Usawaterproofing after having 4 estimates !!!!! We apply all discounts at the time the estimate is given so let me check on what happened .I will also see if we can can get you a gift card to Bob Evans or Cracker Barrel """" for any inconvenience
JOHN & DOROTHY B.
4.0
02/05/2015
It went quite well. The guys worked very hard. Their boss came and followed up with us. They were very prompt. They cleaned up pretty good but there was some mud left over.
Description of Work
They put pipes in and connected them to the sub-pump.
Category
wells
Juanita K.
5.0
08/11/2014
The technician was great!Very prompt and courteous, I showed him the problem and he looked at it.. I explained all that I have done and and didn't know where to go from there! He was very up front and said it is not the foundation or the waterproofing but thought it was the chimney.. There was no selling involved no hard pressure, which is very nice compared to what I have had in the past! I even got a phone call from USA's office to check on the technicians job/ no job, and everything to see if I was satisfied! So..if you want truthful info..give them a call! They did great by me!
Description of Work
I had them come out to check the waterproofing n foundation as I am getting rain water in the basement by the chimney. He was a very good advisor!
Category
basement waterproofing

Service Provider Response

Thank you so much for your review all A grades help us receive more appointments thru Angie's list !
Beverly S.
5.0
08/04/2014
Everything went very well. 3 days and done! Owner Steve Rusk answered all questions beforehand and during the work. The workers were very professional. Everything that I did not move out of the basement was covered with plastic to keep as clean as possible. Explained and showed me daily what they were doing and why. Even wiped up the basement floor when done!! All phone calls were either answered immediately or returned in a timely fashion. I never felt "talked down to because I was a woman"!
Description of Work
Took pictures inside and out to show workers exact work the needed to be done. I had a huge crack running across one wall in the basement. Fortunate that it never leaked but needed to be fixed.
Category
basement waterproofing
Chris F.
1.0
05/09/2014
Had an appointment for Thursday. Never called to reschedule and never showed up. Oh well I'll find someone else.
Description of Work
No call no show.
Category
basement remodeling

Service Provider Response

I apologize for the confusion. When [member name removed] called in to schedule his appointment no phone number was given. We looked it up in our Haines Directory and the address was listed to a [name removed]. I also have the White Pages app on my phone and tried to locate your number on that as well and couldn't. We would still like to stop out and look at your problem. Please contact us at 1-800-872-1799.
Rebecca D.
5.0
05/05/2014
We interviewed three contractors and went with Steve's team at USA because they had a very competitive cost. Our basement had been flooded years previously and was in a state of disrepair for quite some time. The USA Basement team came in and took care of everything quickly and professionally. They installed allure trafficmaster flooring at our request and removed the horrible old (fluorescent shop-light) fixtures and installed recessed can lights. The new drywall was hung very professionally and painted with colors we chose (one wall was an accent color). I waited a while before writing this review to see how everything would hold up and we did start having problems with our basement stairs. The guys came back and took care of the problem lickety split. The problem was with two layers of very old linoleum. They removed the linoleum, reinstalled the vinyl tiles that match our basement flooring, and now the basement stairs are perfect. Everything is tiptop and the basement is now our go-to entertainment room. I only wish we could hire these guys for the rest of the house!
Description of Work
Demolished what remained of the old finished basement. Installed new drywall with metal studs, new flooring, new lighting. Also ran electrical and installed outlets where requested.
Category
foundation repair, basement remodeling

Service Provider Response

[member name removed] THANK YOU !!! I like to work for homeowners like you that really appreciate good quality workmanship . I will go out of my way to do anything for people like you that just take out the time to say how much you appreciate the work that was done in your home.I hope you and your husband enjoy the basement for years to come .Rebecca call my office if you need anything and again thanks for the business Steve G Rusk Owner USA Waterproofing and Foundation Services
William M.
4.0
03/31/2014
Highly knowledgeable crew, efficient. Very professional for the most part. These guys don't stand around leaning on shovels. They get right to it. Explained the system as they were going and answered questions we had. Install went easily and on time. When they left the interior of the house was cleaned up nicely for the amount of dust and debris being handled, The only delay we had was a weather delay because the crew did not attempt to come because of the snow. A phone call stating this was received which was appreciated. Overall very happy with the qualitu of the waterproofing. Negatives would be the exterior grading seemed to be haphazard. Fill dirt from exterior excavation appeared to be thrown against the base of the house without much thought to appearance or actual grade. A yard sculpture was broken (probably due to the frozen ground) when they attempted to move it and no mention was made until we questioned it. Apologized, said he forgot to mention it. Also, we have never recieved a call from the contractor as a follow up to see if we were satisfied, had any issues, etc. A little disappointed in that. Never recieved information on sump pump warranty or future warranty payment information.
Description of Work
Interior Basemenr waterproof system, including sump pump, 12 feet of exterior excavation and waterproofing. Grading outside exterior.
Category
plumbing, basement waterproofing, wells
Jeffrey D.
3.0
03/16/2014
Salesman was kind of pushy and really complained when my wife and I wanted time alone to review the contract without him in the house and then drop off a signed contract to their facility the next day. He really did not like that idea. However, once we decided to have them do the job, the workers showed up prompt based on our first scheduling. They worked very hard for 1 week and completed 3/4 of the job. They planned on finishing in one week but couldn't, so had to come back. They apparently had another job they had to do the following week and so came back 5 days later, without really let us know the plan. They did come back and finish the job, however, the main job foreman was not able to be there on the last day. They finished on a friday in a hurry with a little less focus on quality than the previous 7 or 8 days. They also requested payment without providing and paperwork whatsoever: No receipt, no job description no warranty or guarantee papers. There was a place on the basement floor where they filled concrete that was not smooth and level. When some pipes nearby sweat the water dripped and flowed into this spot and created a puddle. There were also three places that needed to be filled with some sort of filler as per our original salesman. They did not do these things. We called them to have them come fix this and it took a couple weeks to get a response and then a few more phone calls a a few more weeks and the threat of getting a lawyer involved and finally after a big rain and 3 wet walls we called and were very loud about getting someone out to fix our issues. They came out a few times each time unprepared to fix all problems. They tried to convince my wife to cover the issues and not really fix the issue. However, in the end in November (4 months after the initial job) they did get all the issues fixed and we do have a dry basement. It did take another phone call to get some paperwork regarding a guarantee and receipt of full payment. In the end they did know what they were doing and did get the walls fixed. However, the professionalism of the salesman, inside staff, and owner to make the customer happy was very poor. There was plenty of time for multiple people to call us before they got the job, but it seemed as if everyone was too busy to help once the main part of the job was done. I did withhold full payment, but guess I should have withheld more until all the job was done.
Description of Work
Complete basement waterproofing. Interior walls, new crock and sump pump, with some exterior patching. Also a new block wall to replace one that was cracking severely.
Category
concrete repair, basement waterproofing, wells
Pam C.
5.0
03/06/2014
He was very thorough and spent a good deal of time going over his recommendations. Also followed up with a call as well as a written estimate. Although we told him we decided not to good ahead with the work at this time, he was cordial and said to let him know if there was anything else he could do.
Description of Work
Came to the house to examine our issues w/our basement & provide us w/an estimate.
Category
basement waterproofing

Phone

Address

1632 Enterprise Pkwy

Twinsburg, OH 44087

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FAQ

Usawaterproofing is currently rated 4.2 overall out of 5.

Usawaterproofing is open:

Sunday: 9:00 AM - 5:00 PM

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Usawaterproofing accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available, Check

Yes, Usawaterproofing offers free project estimates.

Yes, Usawaterproofing offers eco-friendly accreditations.

No, Usawaterproofing does not offer a senior discount.

Yes, Usawaterproofing offers warranties.

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