Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Usawaterproofing
Acoustic Ceiling Tiles - Install, Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install,
About us
26 years in business ...All waterproofing methods available...50,000 satisfied customers....
Business highlights
30 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.360 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 13% | ||
| 5% | ||
| 3% | ||
| 10% |
Showing 1-25 of 60 reviews
Matt M.
May 2025
This company is a joke. Steve is a snake oil salesman who pressured us into a $10k job. He came out and misdiagnosed the problem resulting in him switch the plans several times. When it came time to get the work done, my brother and I had to finish the job. If your job is to take water from the foundation how is exterior work not included in the quote. Furthermore, Steve has ZERO man management and LIMITED knowledge of his field. His crews have no idea what they're doing, and his front office is a joke. I had to explain to them that they do indeed make male pipe fittings despite Steve and his associates persistence that they don't. If it's a choice of having water in your house or working with these jokers l'd recommend just letting the house fill with water. Pathetic, unprofessional, and a waste of time and money. SMD Stevie.
Heather C.
Jan 2025
Steve Rusk was very responsive to the water intrusion situation in our basement. The source/cause of the water intrusion was not obvious and Steve went above and beyond to diagnose the problem. He designed a comprehensive plan to remedy the problem and was able to have the work completed quickly. Not only was the quality of the work fantastic, but all of the workers he brought into our home were great. Our basement is dry and we have every confidence it will stay that way! His attention to our needs was exceptional - he is an expert in his field. We would highly recommend Steve and USA Waterproofing!!!!
Terese P.
Oct 2018
I have waited for a good soaking, flooding rain to occur before leaving a review, but there have been no such rains or thaws since USA did the work in August, 2018 and it is now middle of October. They did all they promised to do very quickly and professionally, and the work was done with no problems whatsoever with this company.
Patrick D.
Jun 2018
It's been the rainy season so the job had to be rescheduled. They came on the rescheduled date. The job went very smoothly. The gentlemen working the job were very willing to discuss their progress and made sure we had a chance to ask questions as the job progressed. Our home was built in 1926 and is the house of thousand projects. This is one project we can happily say is one problem that has been solved.
Response from Usawaterproofing
"5 stars our goal thanks for the kind words"
KENNETH L.
May 2018
Total professionalism, gave me the estimate, they weren’t the cheapest or the most expensive but he explained the work, and the time it would take to complete. I felt comfortable with his job knowledge and hired them. The job turned out to be a little more involved than previously thought but they worked through it with no extra charge to me. As of now I haven’t seen any water in my crawl space.
Response from Usawaterproofing
"5 stars our goal thanks again for the kind words"
Basu U.
May 2018
Steve Rusk the manager from cleveland was highly responsive. Their team did an amazing job of fixing the leakage. Whenever we called he would respond immediately. The team very professional and we very happy with their work. We will definitely use their services again. We recommend them for others too. ?????
KENNETH L.
Nov 2017
They were prompt, ran into an unforeseen problem and they had to spend extra time and labor to correct it with no additional charge to me. They cleaned up everyday and when the job was done my yard looked as nice as the day they started. I don’t foresee anymore water issues.
Lola G.
Jul 2017
Very satisfied ! Courteous and prompt and professional with very good prices on their services . What more could you ask for?
Don N.
Apr 2017
Everything was done in two days, as promised. They left everything cleaned up, even mopped the floor. They finished the job just as a 36-hour rain was starting, so their work was tested almost immediately, and it passed with flying colors.
Brenda H.
Jun 2016
unknown
Janice B.
Apr 2016
The service was performed two months later than initially promised. I understood and patiently waited. Everything seemed fine until Spring 2016 when the same problem reoccurred. I called the company and was told that the service department would need to be involved and would return my call. After one week with no call back, I called again. A record of my previous call was on file but it was unknown why my call was not returned. It has been two weeks since my last call and still no response. Unresponsive deserves an F.
Christy P.
Jan 2016
They were AWESOME! Covered all of the things in my crawl space that I couldn't take out so they would not get dirty. Also curtained and taped off crawl space so dust and dirt would not get into the rest of the house! They were so professional, so polite and did a WONDERFUL JOB! Looks great! I would definitely use them again or recommend!
Shannon F.
Oct 2015
unknown
Cindy M.
Oct 2015
After getting 4 estimates, USA was moderate and did the best job explaining how they would fix our leaky basement problem. The work was done quickly and done by hand so as to minimize damage to the lawn and plantings. The manager came out and checked the job when it was finished. Cleanup was pretty good, but we will still need to do some work on the spring, as would be expected. My only complaint (relatively minor) was that some of workers played REALLY loud hard rock music right under our window....my husband was recovering form surgery and couldn't go upstairs. We should have said something. The basement has stayed dry so far. We will have them out next year to do more work.
Walter H.
Sep 2015
unknown
Scott S.
Jun 2015
We would never consider using this company for any work. All they did was try to push their "system". We needed a single basement wall crack fixed and after the high pressure sales tactic you would think our 6 year old basement was crumbling down around us according to their salesman. They only sell their "system" and do nothing else even though you need much less they push their product, not solve the homeowner's problem.
Response from Usawaterproofing
"Hi [Member Name Removed] sorry i think you wrote this review about a competitor of ours. After reviewing our records you contracted with us for 1600.00. We installed crack injections we did not quote you on waterproofing the entire foundation. Thanks again for the business I'm sure we did a great job or we would have heard from you for service. THANKS AGAIN...USA WATERPROOFING"
Audra H.
Mar 2015
unknown
Sherry Y.
Feb 2015
unknown
JOHN B.
Feb 2015
It went quite well. The guys worked very hard. Their boss came and followed up with us. They were very prompt. They cleaned up pretty good but there was some mud left over.
MICHAEL B.
Feb 2015
.
Cynthia B.
Dec 2014
.
David A.
Oct 2014
unknown
Response from Usawaterproofing
"Hello [Member name removed] my name is Steve owner of usawaterproofing thanks for the great review ! Only confusing part of review is the area of professionalism you report all A in every category what did we do wrong in the area of professionalism .....Interesting enough my overall grade is now a B after having 4 out of 5 A grades most consumers who belong to Angie's list simply do not understand how Angie's list really works internally .If you pay 2000.00 a month to advertise in the monthly magazine you not only get a large add but when you are looked up by the consumer you get better placement when you have a A grade for some reason I went from a A grade now I'm at a B $8000.00. Dollars ago I had a A very confusing anyway thanks for your review"
Beverly S.
Aug 2014
Everything went very well. 3 days and done! Owner Steve Rusk answered all questions beforehand and during the work. The workers were very professional. Everything that I did not move out of the basement was covered with plastic to keep as clean as possible. Explained and showed me daily what they were doing and why. Even wiped up the basement floor when done!!
All phone calls were either answered immediately or returned in a timely fashion. I never felt "talked down to because I was a woman"!
All phone calls were either answered immediately or returned in a timely fashion. I never felt "talked down to because I was a woman"!
Rebecca D.
May 2014
We interviewed three contractors and went with Steve's team at USA because they had a very competitive cost.
Our basement had been flooded years previously and was in a state of disrepair for quite some time. The USA Basement team came in and took care of everything quickly and professionally.
They installed allure trafficmaster flooring at our request and removed the horrible old (fluorescent shop-light) fixtures and installed recessed can lights. The new drywall was hung very professionally and painted with colors we chose (one wall was an accent color).
I waited a while before writing this review to see how everything would hold up and we did start having problems with our basement stairs. The guys came back and took care of the problem lickety split. The problem was with two layers of very old linoleum. They removed the linoleum, reinstalled the vinyl tiles that match our basement flooring, and now the basement stairs are perfect.
Everything is tiptop and the basement is now our go-to entertainment room.
I only wish we could hire these guys for the rest of the house!
Our basement had been flooded years previously and was in a state of disrepair for quite some time. The USA Basement team came in and took care of everything quickly and professionally.
They installed allure trafficmaster flooring at our request and removed the horrible old (fluorescent shop-light) fixtures and installed recessed can lights. The new drywall was hung very professionally and painted with colors we chose (one wall was an accent color).
I waited a while before writing this review to see how everything would hold up and we did start having problems with our basement stairs. The guys came back and took care of the problem lickety split. The problem was with two layers of very old linoleum. They removed the linoleum, reinstalled the vinyl tiles that match our basement flooring, and now the basement stairs are perfect.
Everything is tiptop and the basement is now our go-to entertainment room.
I only wish we could hire these guys for the rest of the house!
Response from Usawaterproofing
"[member name removed] THANK YOU !!! I like to work for homeowners like you that really appreciate good quality workmanship . I will go out of my way to do anything for people like you that just take out the time to say how much you appreciate the work that was done in your home.I hope you and your husband enjoy the basement for years to come .Rebecca call my office if you need anything and again thanks for the business Steve G Rusk Owner USA Waterproofing and Foundation Services"
Tim S.
Apr 2014
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Usawaterproofing is currently rated 4.3 overall out of 5.
Usawaterproofing accepts the following forms of payment: CreditCard
Yes, Usawaterproofing offers free project estimates.
No, Usawaterproofing does not offer eco-friendly accreditations.
No, Usawaterproofing does not offer a senior discount.
No, Usawaterproofing does not offer emergency services.
No, Usawaterproofing does not offer warranties.