Get matched with top fireplace pros in Marcellus, NY

"They were very professional and through. They had to install the gas fireplace in a 1940 fireplace with many uneven stones. They took the time to make sure it fit correctly and looked right. I highly recommend them for fireplace upgrades."

"Dan was great. Very knowledgeable and friendly. He went beyond what he was hired for. He cleaned gas fireplace which we hadn’t done since installed. Very reasonable. Will tell friends about d and d hearth,,,"

"Tom installed 3 x 6 subway tile backsplash. He was punctual, did a great job, did not make or leave a big mess. Very happy with the work - looks great!"

"When we discovered that the top of our chimney needed repairs, and that the whole chimney needed to be a foot higher to meet code, we looked for a chimney design that would look good, and a person to accomplish this. When Anthony from Four Winds Masonry and Chimney came to meet us, he impressed us by his knowledge and experience of chimneys and his attention to our thoughts and concerns. He proposed a lift rather than scaffolding that could scar our new roof and offered to bring samples of bricks that most closely matched out existing chimney. He also seemed delighted to have an artistic challenge. The work took 4 days, as he said, and we are thrilled with the results which add to the look of the house. Anthony and his helper Kyle were a pleasure to know and to have working around the house, did an excellent job and left the site perfectly clean. Wolf & Elizabeth S."

"Prompt, Arrived when scheduled, Polite, efficient, courteous. Project: clean and inspect Fireplace and chimney. Will have them back again in the future."

"Purchased a gas fireplace and it was a great price and works well. Genoese did not do the installation as it was not offered at that time. Rated work that was not done as this review would not post without that, so disregard that line."

"They were very nice. Kept me informed. The work was good"

"The workers and office staff were easy to talk to, well informed, courteous , and efficient. They performed a thorough inspection. Recommended and installed a stainless liner and cap for the furnace flue and a new damper on the fireplace flue. Their price was better than previous quotes and even set up a partial payment plan. I am very pleased with the work they did."

"It's a pretty decent system, I think. They send you the pieces and you install them yourself, which is pretty easy. The only real problem I have is that one sensor is too far away from the panel...or there's some interference, and they haven't been able to fix that. It's an interior door, so it's not the end of the world, just a little annoying. Their customer service is pretty good though. Nice, smart customer service people on the other end, very polite and helpful."

"We asked for bids from three area companies.  Dan from VanDusen provided us with the bid that best fit our budget for the work that was to be performed.  Our estimate was given 8/20/14 but the work was not scheduled until January.  Dan accompanied the crew at the start of work and introduced me to the foreman, Zack.  The crew faced horrible conditions with bitter cold winds that came relentlessly out of the west.  Everyone remained positive and Zack did a terrific job of keeping me informed of the progress.  The work went into a second day and the part of the roof that was not covered had plastic tarps in place to cover.  It snowed that night but no time was lost because of the tarps.  The job was finished the second day and photos were made available to see exactly what had been done.  Two members came back in the spring to inspect the roof and pick up dropped nails with magnets once the snow melted.
     I had real misgivings about allowing this work to be done in the middle of winter.  Had he been living, my father would have said to wait for warm weather so the shingles could adhere to one another and the built in adhesive could do its job.  In the first days after work was completed, some of the shingles did have a ruffled appearance.  But with the warmer days of spring, those shingles lay flat and you would never guess the roof was put on in winter.  Dan and Zack assured me that roofing has become a year around business and I have come to believe them.
     We had a stubborn leak that previously occurred when wind was driven horizontally.  Sometimes that leak occurred only once or twice a year.  Zack acknowledged the issue and made sure that area was properly flashed.  He promised to fix the problem, and to date, it has not recurred.
     Following the job completion we did have one area of ice buildup.  It turns out that it was caused by improper venting at the soffit in the way the original roof was designed.  Despite this, Zack and Dan came out and took care of it for us.  It is this kind of customer service that caused us to feel confident in having VanDusen roof a second house for us.  It will be reviewed separately.  We expect that we will hire VanDusen for gutter replacement and proper venting of the one problem area.
     I cannot say enough positive words about the customer service provided by Zack and Dan.  When you cannot (or will not in January) climb up on your own roof, they really made you feel connected to the project and informed about the progress.  In addition, everyone in the office was pleasant and easy to work with.


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