DH Ferrarone Company LLC

Excellent response,. Professional results. Fair pricing

My wife and I contracted DH Ferrarone to do some foundation work on a house in Syracuse we had put on the market. David was very pleasant, and quickly put together a thorough estimate, so we put down a $2000 deposit and were told the work would start on a Monday. On the preceding Friday, we received an offer on the house and a request that no work be done. We called David and found that he was already at the house preparing to begin work, and that he had already ordered supplies. We found it odd that he would start ahead of schedule without warning us, but didn't really have a problem with it. We asked him not to do any work and offered to reimburse the supplies he had already ordered (and leave them to him). Since the contract did not say that the deposit was nonrefundable, he could simply deduct the supplies and send us the rest of our deposit back. He agreed this was fair and said he'd refund us the difference. At this point, we had a very positive impression of the company - David had been responsive and pleasant every time. After a couple of weeks without hearing from him, on November 1st 2016, I emailed to ask what the status was. He asked for my postal address so he could mail a check, and I sent him my address the same day. Two more weeks went by without any word, so I emailed again. No response. Called and left voicemail. No response. This went on for several weeks - I would attempt to communicate and get nothing but silence in return. In early December, I sent an email. Here is its exact content: "I've called and emailed several times about this and haven't heard back from you. We found you on Angie's List and contacted you because you had such great ratings. I really don't want to leave a negative review, but it's getting hard not to. You asked for my address on November 1st to send us a check, and I provided it the same day. Could you please confirm that you intend to send the check and tell us when to expect it?" After a couple more days, I called one more time in the hopes of reconciling things. David answered and proceeded to become upset, telling me I'd threatened him, that I needed to "relax," and that he had only just received the invoice from his supplier, so he could only now determine what refund we were owed and send us a check. I remained calm and professional, apologized for upsetting him, but told him I'd found the lack of communication worrying and that I didn't want to leave a bad review and would much rather resolve the situation. He told me the check would arrive before Christmas. No check has arrived. It's now the middle of March. I have sent emails at least twice and called many, many times. I always go to voicemail, I always leave a professional and courteous message, and I never get my calls returned. I've offered to have someone come pick up the check so that he wouldn't even have to mail it. I even had a relative call him five times, in case he's blocked my number. None of those calls were answered. The cost in both money and time of pursuing this legally in small claims court is not worth it, but I have no choice but to leave this review. I don't expect to ever receive the money I'm owed, but I want to make sure that no one else does business with this company without knowing what they're getting into. We have no idea what happened, but DH Ferrarone is clearly no longer a reliable contractor, and we lost two thousand dollars to find this out. We cannot recommend them to anyone else for any reason.

Did come out to inspect the work to be asset but never followed up after two weeks nothing. I called and left a voicemail to call me with a est and a week goes by and nothing back. Very unprofessional

He corrected the problem, but was expensive. I'm not sure if someone else would have charged as much, but I was able to have a fire that night.

never showed to do work never called