DH Ferrarone Company LLC

Didn't respond.

David walked through the house with me on December 18 and said that it would take him a few days to get a complete estimate together for the inside of the house. He quoted $500 to cover the stain in the kitchen, move a light fixture and hang a ceiling fan, hang the microwave, and caulk the upstairs tub. He came and did the work on Dec 22. I had to ask him to come back and fix the ceiling job because you could see where there was speckling that was not smoothed out as well as paint that was too smooth. He said that he thought it was done, and he would come back on Dec 23 to finish, and at that time we could talk about the rest of the repairs. When he came, he had nothing to say about the rest of the repairs. On January 2, I still had no estimate for the rest, so I asked him if he had a quote for the rest of the inside work. On January 3, he said that he would get back to me the following day. He did not. I texted him on the 3rd to let him know that the ceiling also still did not blend. Five days later, he got back to me saying that he had had the flu, and he would get back to me the next day on the 10th. He did not. He also said that he would be by on the 11th to fix the ceiling again, and he did not show up. I left my door open all day, expecting that he would be there to do the work and lock up on his way out, as he did the first time. He did not show up. On January 16 he finally got back to me with an estimate for work on the roof leak, the fence gate, stairway, hall at the top of the stairway, and mudroom tiles, saying that he had been waiting for the snow to melt!!! I responded that the snow had nothing to do with it, I had been waiting for an inside estimate, it had been two days short of a month since he had walked through the house and the estimate included less than half of the inside work. I also told him that I had left my home unlocked all day on the 11th because he said that he was coming to do work and was a no show. His response was that he was giving me a great deal on the work that he quoted, I had asked him for an estimate on everything inside and out (I have texts to prove this is not true), I should have told him if I was leaving my door open, and most contractors would tell me to go pound salt. I told him that I had no idea if he was giving me a good deal because after a month of working on the ceiling stain it still did not look right. Also, I left the door open because that's how we did it the first time, and it's my understanding that whether someone is going to be home or not, you should call if your plans need to change and you are not coming. He knows that I have a job, so I must have been leaving the house unlocked- unless I wasn't supposed to believe him that he was coming??? I asked him to just finish the ceiling that I had already paid him for. It looks almost good now- some globs of paint in one small area, I am thinking about scraping off with a knife. Anyway, if you think that I am crazy and a month is a reasonable amount of time to wait for a partial estimate, and people are entitled to keep saying that they are going to do things and not doing them, then give this guy a call.

A O K //// PRICE WAS A LITTLE HIGH FOR JOB DONE ///

Initially was prompt & professional for our chimney parging job. Sadly the parging began to crack 10 short days after completion. Called Dave and was assured it would be fixed. Many phone calls, and promises - no repairs made. Thought maybe they had gone out of business. Reconnected this year when we saw DH Ferrarone on Angie's List was promised by Dave that they would "make it right". Was told repairs would done by the end of May 2017. Sadly today is 7/5/17 and after we have left several unreturned voicemails- NO REPAIRS have been made. First bad review I have ever had to post- disappointed , really had faith that DH Ferrarone would stand by their word.

Prompt service

Awesome! HIGHLY RECOMMEND. Always on time, friendly and professional. This is concrete professional you are looking for. David did an amazing job as always. This was the third concrete/stone job he has completed at our home.

Excellent response,. Professional results. Fair pricing

My wife and I contracted DH Ferrarone to do some foundation work on a house in Syracuse we had put on the market. David was very pleasant, and quickly put together a thorough estimate, so we put down a $2000 deposit and were told the work would start on a Monday. On the preceding Friday, we received an offer on the house and a request that no work be done. We called David and found that he was already at the house preparing to begin work, and that he had already ordered supplies. We found it odd that he would start ahead of schedule without warning us, but didn't really have a problem with it. We asked him not to do any work and offered to reimburse the supplies he had already ordered (and leave them to him). Since the contract did not say that the deposit was nonrefundable, he could simply deduct the supplies and send us the rest of our deposit back. He agreed this was fair and said he'd refund us the difference. At this point, we had a very positive impression of the company - David had been responsive and pleasant every time. After a couple of weeks without hearing from him, on November 1st 2016, I emailed to ask what the status was. He asked for my postal address so he could mail a check, and I sent him my address the same day. Two more weeks went by without any word, so I emailed again. No response. Called and left voicemail. No response. This went on for several weeks - I would attempt to communicate and get nothing but silence in return. In early December, I sent an email. Here is its exact content: "I've called and emailed several times about this and haven't heard back from you. We found you on Angie's List and contacted you because you had such great ratings. I really don't want to leave a negative review, but it's getting hard not to. You asked for my address on November 1st to send us a check, and I provided it the same day. Could you please confirm that you intend to send the check and tell us when to expect it?" After a couple more days, I called one more time in the hopes of reconciling things. David answered and proceeded to become upset, telling me I'd threatened him, that I needed to "relax," and that he had only just received the invoice from his supplier, so he could only now determine what refund we were owed and send us a check. I remained calm and professional, apologized for upsetting him, but told him I'd found the lack of communication worrying and that I didn't want to leave a bad review and would much rather resolve the situation. He told me the check would arrive before Christmas. No check has arrived. It's now the middle of March. I have sent emails at least twice and called many, many times. I always go to voicemail, I always leave a professional and courteous message, and I never get my calls returned. I've offered to have someone come pick up the check so that he wouldn't even have to mail it. I even had a relative call him five times, in case he's blocked my number. None of those calls were answered. The cost in both money and time of pursuing this legally in small claims court is not worth it, but I have no choice but to leave this review. I don't expect to ever receive the money I'm owed, but I want to make sure that no one else does business with this company without knowing what they're getting into. We have no idea what happened, but DH Ferrarone is clearly no longer a reliable contractor, and we lost two thousand dollars to find this out. We cannot recommend them to anyone else for any reason.

He corrected the problem, but was expensive. I'm not sure if someone else would have charged as much, but I was able to have a fire that night.

They were very eager to please. Dave is a very flexible, helpful guy. These guys have a great reputation for a reason. There were several issues not related to the foundation that Dave agreed to do on the fly after he was already here doing the foundation work. He was able to come up with some really creative, inexpensive solutions for issues that I thought were going to be costly.

David came out and did an estimate within a day. He noted the holes and missing block due to erosion ( gutters matter). His crew arrived the next week and hand dug trenches along the block, pinned and cored the holes and parged the entire length of wall on both sides of the garage. They even removed and then replaced the stone walkways that were alongside the foundation, after they tamped the fill back in. The crew was professional, courteous and and worked diligently to compete the task.

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If I could give higher scores than an A I would.  Everything was done above and beyond expectations in a pleasant and responsive manner.  He volunteered to call the Stickley historian to come view the house.  He offered names of real estate agents.   My wife called him a God-send.

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Dave accessed the problem with the foundation wall and then explained what needed to be done in terms we could easily understand. He provided a written contract with agreed upon work to be done, the time needed to do the job and the cost. The job started and finished as agreed. The job site was cleaned up every nite and at job completion it looked like they were never even here...Nice!
As the wall was being completed I asked Dave if he could do something about the unlevel dinning room floor and the dusty unusable basement floor. Shortly, after we talked, the dinning room floor was level...Wow! Dave said he would come up with a plan to address the basement floor problem. Next day he explained the plan to us. We agreed with the plan and the price. Dave and his crew did an excellent job and we now have a useable basement floor for our laundry room. We are very happy with the work performed.
I highly recommend Dave and his crew: Bill and Dexter, for any foundation work.

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David was very thorough during estimate, asking questions and giving advice about many areas of concern after foundation was damaged by many years of water issues. He prioritized items that were most important. Workers were prompt and friendly, even careful with my two young children around the house, sharing ice cream with them during a lunch break. David took pictures took the chimney so I could see what was being done close up. Job looks good and site was cleaned up throughly, including a repair of an accidentally broken window without a complaint. We'd definitely use again.

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Everything went smoothly, though it times it was hard to get ahold of him.

Dave is a kind person and likely does a great job with basic repairs.  
The expertise needed for my projects were not his specialty.  Stucco is difficult and, although he brought in another to work with him, the repair (on my very old home) is not holding up very well.  I needed to be informed that (possibly) an entire section of wall should have been replaced instead of patched. Clearly there had been water damage and, not being a pro myself, I assumed (wrongly) that the section below the window, including the wooden frame would be enough.
Now I have a bulge inside my wall from moisture or water seepage.  Even before they left, I had to remind them of the original gap that had broken away on the front of the house.  Patched, but shoddily.
Driveway expansion seemed to go well, as he brought in young guys to dig out the grass, then spread gravel on the sides, as requested.  For some strange reason they then spread grass seed on top of the gravel...defeating the whole purpose.  They returned and sprayed to kill the grass, yet seasons later it still sprouts.
Darn it, Dave, I wanted to give you a great review, yet know that more basic jobs are likely your forte'.  You were polite and apologetic when things went downhill.  I have a tough house!

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