Expert Chimney Services Inc

I thought the work was fine. I paid $2450. Not long after work was done I could see new long cracks. I called immediately. I was told by the owner that the new cracks were "not a problem", and that he "absolutely guaranteed" the chimney. Really? Were the original cracks that needed reparging for $2450 "not a problem"? What did I pay them for? Didn't matter because nothing was done anyway. A couple of years later the company called me (wanting to get some business) to make a pitch for cleaning the chimney. I told them no, that I was not happy with the cracks and did not want any further service. The employee was surprised, apparently told the owner and he wrote me a letter. He wrote "these cracks are show up in 50% of parging projects we do and are strictly cosmetic". He wrote that "they are not a structural threat to the long term stability of the job, so we leave them alone". He said "he would be happy to repair them". Really? Nothing was done. Now I called again because water has dripped down the chimney bricks in my living room! Now I was told that was because of a roofing issue, not the chimney. They recommended a roofing company. I call the roofer, he came, he climbed up and checked the roof and chimney. He said "the chimney has a DEEP SERIOUS CRACK. I again called the chimney people and told them what the roofer, that they recommended, had said. I was told that a man would be sent over to inspect it. THAT WAS A MONTH AGO. AGAIN, NOTHING DONE.

I sent a request through Angie's list for a quote on September 16, 2019 and never received a call or email or any kind of response. Not a good way to do business. If you were too busy or not interested, if you are really a professional, you should have contacted me. At this point in time, don't bother because I would not hire you anyway.

They came, took pictures, and said that no repair was necessary.

Raymond was the technician on site and was very thorough, neat and clean, and gave me specific ideas on how to repair the small hairline crack in back of the hearth. I followed his advice and it worked perfectly. He was punctual and the price was reasonable for the services performed. I highly recommend the services of this company.

Jock and his team are always top notch

Great. Very useful information.

They did a very good job and explained the process. Will definitely be using them again for all my chimney issues

After 3 calls and sending pictures as requested no one called back

Very well. The technician Matt was friendly and professional and a pleasure to have in my home. I felt the price was a bit high compared to what I have paid in the past, but I guess I'm willing to spend a little more to feel comfortable that the job was done correctly and also to feel comfortable with the person who is working in my home.

The chimney sweep was professional, courteous and knowledgeable. It was a pleasure working with this company.

Excellent work, The workers were civilized and acted like professionals. Very Satisfied with everything

They did very well. They were prompt, professional, easy to deal with.

Excellent service!  People who seriously care about their work and their customer.  Highly recommend.

Jock was a pleasure to talk with. He came out to inspect our chimney and quote a new liner. Tommy and Matt came out after the snow cleared from our roof and installed the new liner. Great service!

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I called to get a second opinion/estimate for repair work on the inside of my wood-burning chimney. I had a proposal from another provider who had come to clean and inspect the chimney. It was expensive and I was suspicious at the manner of his inspection (he said he could not get his camera through the flue, but that he could  with a flashlight see sufficiently to identify the damage that he said needed repair. I discussed the problem with Jock Rotella, the owner of Expert Chimney Services. He said the other provider's inspection was not proper and he said he could do the appropriate camera scan for $200. But, when I told him we were preparing our house to put it on the market, he suggested that I save that expense, as well as any repair expenses, for a discussion with a prospective buyer. He explained that he did chimney inspections for prospective buyers, but that not all buyers have the same interest, if any, in the condition of the fireplace. This was extremely helpful information and I am most appreciative for his advice. He could have led me to use his services, as did the first provider, but he took the high road and gave me very practical advice without charge.

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