Get matched with top window treatment pros in Manchester, NY

"He was very nice person. He fixed very timely and he know what he was doing and I'm very happy with what he did. He responded right away."

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"I had Modern Window put in a very large window right in the front of my house, a window that changes the entire look. They use ProVia products which are made here in the USA. This is not a ProVia review as they are the only reason my sanity is remotely intact after this ordeal. I was PROMISED by my salesman a clean, finished look. I have gotten nothing but the opposite. After the install I contacted the company due to the attached pictures of the "finished" product which was embarrassing and just shy of dangerous to my house. The roof was built right over top of my existing siding and caulked on. The shingles were not the right color which they had blamed on supply chain issues (They went to home Depot the day of install for them. I ordered the window and install with detailed instructions months prior) flashing was wavy, uneven, and had large gaps. Great for a fresh hornets nest. The roof was FAR from centered. And they've all but destroyed my landscaping. Oh yeah. I almost forgot I couldn't open the brand new window because it touched the roof. "okay sir we will fix it" I was scheduled a month out for them to redo it. Fine. Companies are busy. I get it. Well today they came to redo it. The hole in my siding? Too small. The frame of the roof? Split at almost every corner due to them not predrilling. The J-channel to keep water out? Wavy and uneven. Then it started to rain and the installers left saying the office would call me shortly to schedule them to come back leaving two gaping holes in the bottom of the roof. I'm beyond angry at this point. How does a company like that get 4.8 stars? Regular windows? If you don't know how to do the job hire somebody that can. If your wondering too the job was just shy of $9000. That doesn't like like $9000 to me. Don't waste your money, go with anybody else. Even a stranger that says they can do it, at least then you'll get what you pay for. UPDATE 9/14 Forgot to mention during install they tried to leave a ROTTED sil for this behemoth window to rest on to save a buck. Attached picture. Today after having left this review and leaving an angry E-Mail to the GM I was sent out a two man crew to "rectify" the issue. Rick, the owner had a conversation with me about what was expected and I told him the solution to the problem is to remove the overhang, cut the siding down larger, and replace the overhang adding J-channel for a clean, watertight, finished look. He told me that's not an option and instead we would have to figure out another solution. God bless Adam and Brandon for all of their hard work today making it to where at least now it looks like a professional FIXED a botched job. Granted I am still going to have to remove the overhang to reside my house and we had to get quite creative with the caulk, but hey. Now I won't get laughed at by my neighbors and it will keep the expensive new window dry for now. When the guys finished the mcgivered fix to an awful situation I had a conversation with Rick and he wanted to know if I was satisfied. I explained to him that I am not and for me to be satisfied the roof would have to had been redone to the correct size and J-channel flush all the way around. He said he's sorry and instead insulted me with a gift card for my wife and I to go to dinner. A gift card for those who don't know won't keep my window watertight or help me to not redo all their hard work when I need to redo my siding. Anyhow he asked that I take down this review. I will not, I do NOT recommend Modern Window to ANYONE. Especially not someone who won't babysit the guys and might look at a botched job and think it's all okay. It's all fun and games until it's raining inside after all. At this point I'm considering legal action for Deceit, Fraud, and Defective Construction Work as I know for a fact the framing is cracked, splitting, not flush to the wall, and I'm pretty sure the ONLY thing holding the weight of the window. Pretty sure bribery is frowned upon too. FIND ANOTHER CONTRACTOR!!!"

"Overall, Mark (owner of Nail & Pails) was extremely professional and personable, and our counter top looks beautiful. Mark returned our phone call in a timely manner and was very prompt in responding to our inquiry, scheduling a visit within the week. He came to see us for a consultation to determine if the job was within the scope of his ability, which it was, and we discussed the specific details of our situation (extending counter top, not having a beveled edge, L corner, floating installation). We purchased our counter top from another retail store and Mark worked around the arrival schedule as we waited for it to come in. He also quoted us a specific price and a specific amount of time to complete the job. As far as the actual work goes, Mark was extremely detailed oriented and he took special precaution when combining the two counter tops at the corner. Rather than just gluing at the corner, he created a system to combine them underneath to create a tight joint, and used glue as a secondary support. This is just one example of how he went above and beyond expectations to provide us with a better service. Though Mark worked diligently, it took him a few extra hours to complete the job. He honored his original price despite working extra hours and was very thorough with the clean up afterward; he even volunteered to take away some of the extra old counter top! We did have some unforeseen house issues arise throughout the installation, and Mark had solutions to each one, but he also informed us of approximate prices while he was fixing the problems so we were not taken by surprise when our total was slightly higher than the quoted price. Throughout the process, Mark offered solutions to other kitchen remodeling questions (cabinet wall space, tile backsplash, etc.) and he volunteered to help us with other projects if we needed help. At the end of this process, we have a beautifully installed counter top that has held up well over time. Additionally, Mark was easy to talk to and very pleasant. I would absolutely recommend Nails & Pails for other handyman projects to both family and friends, and I will likely be using his services again in the future!"

"Waiting on the windows in June."

"DO NOT, I REPEAT, DO NOT, CONDUCT BUSINESS WITH THIS DISHONEST COMPANY! I’m 65 years old and dealing with this shady group has been the worst customer experience of my life - by a long shot. As the saying goes, the fish rots from the head down and this group of liars is a textbook example. I’ve been either lied to, or misled by, every person I interacted with at “5 Star Improvements”. Starting at the head of the fish with an owner who said “all of my guys are certified” (and then schemed with the worst project scheduler I’ve ever dealt to send an email to me with a fake training certificate attachment (that the installer never saw before!)); to the person who answers the chat line (“I can’t answer that online, I’ll forward it to the office and we’ll get back to you”); to a receptionist who deceived me into thinking I was complaining about the company to a Jacuzzi Bath Remodel employee; to yet another employee who told me the owners were not in the office (“they’re both out of office and at a conference tomorrow”) when I demanded to talk to one."