Pace Windows & Doors

Pace was great from the sales person Dan all the way through the install. I was so happy with my first install that there was no doubt I was calling them to do the rest of my windows in my house. I’ve recommended them to both of my brothers who also ended up using Pace, so there’s no one else I’d go to in order to get new windows through.

Making the decision to replace windows on your home can be scary. I had 2 other companies come out before Pace and I picked them for they were willing to work with me on all issues. Sales representative Mark S. did a excellent demonstration on their product and was willing to take the time to answer all my questions. I was able to do back of my house (6 windows) in Fall of 2017 and front of house (8 windows) in the Spring of 2018 making it easier to come up with the money which I would owe. Their price was lower then the other companies and their customer service was excellent. Jessica in the office helped with any questions I had and the installers both times Fall and Spring did a great job. They have an excellent Lifetime Transferrable Warranty. If I did not believe in this company I would not have written a review on Angie's List. Very pleased with all that was done and with product and highly recommend this company. :)

The Pace Windows representatives and installers, and phone staffers showed extreme professionalism and did a quality job in all areas. They were punctual and could be reached for questions and concerns at all times. Some of the other highly recognizable names in the Rochester, NY and surrounding areas proved to be difficult to reach by phone and even harder to get an estimate from. Pace has the best guarantee in the business (for our needs) probably because they sell quality products and install them correctly in the first place. Hopefully we will never need to use the guarantee, but rest assured that Pace will be very responsive in honoring their contract. Special Thanks to Jeff Bleecker, Larry Harris, and Chris (the installer), and also all the phone staff for doing such a great job in all areas. We recommended Pace Windows.

installers did a great job, very nice father and son...on time and cleaned up job site!

Was scheduled for 2 days all work was completed in one. My house was treated with respect and they cleaned everything upon leaving. Would definitely hire again

It went OK. Quality of storm door was not as good as I expected.

Very happy with whole process. Sales, final measurements (very informative of installation process) and installation itself all went as promised.

Very well in spite of cold, drizzly weather that morning.

Very well. They actually competed the job ahead of schedule. We will be calling them again next year to the windows downstairs

Door was installed earlier than expected and installer was very good.

Excellently. The workers were detail oriented and very nice to work with.

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I contacted Pace, via phone in February 2016. The person that answered the phone did not give the best 1st impression. He answered it via speaker phone, which is irritating from the start. I asked to make an appointment with a sales person to come to my house for a quote. He stated quite clearly that I would have to have my HUSBAND there with me to sign papers. I expressed, my home is in MY name and I will be paying the bill. He was very irritated by my response and reiterated and got me an appointment. The appointment time was set and the salesperson was 15 mins late. No call or apology for being late. After a very nice presentation that educated me on windows and what you get, I was given a quote and I said I would be contacting them after I have done some shopping around. Good enough. After I spoke with 3 different companies, I felt that my best option was with Pace, even if they were more expensive. After I spoke with their accounting dept about a price I received from another company, they lowered their quote by $900 to compete. This was enough for me to sign the contract. The sales person came back, was 10 mins late. We signed the contract. then I had to have the official measurer come to do their work so my windows could be made. The appt setter advised he would be there at X time. He showed up 15 min late. At installation, 2 gentlemen showed up 25 mins late, and did an excellent job installing. Very fast and efficient. But one of the screens didn't fit. They advised the measurer would be back to remeasure. When the appt was set, he showed up 40 min late. Now I am a bit mad because I left work early. I also expressed that one other window screen was warped and I wanted it fixed. 2 weeks later, after a few calls to the company asking why it takes so long for them to make a new screen, they send someone to install my 2 new screens. He is also late. He appears at my front door and asks "do they do this from the inside or outside". REALLY? The warped screen fit, no problem. The troubled screen......still didn't fit. He vanishes for about 30 mins and then comes back to put it in the window. All is fine. I did complain to the 'speaker phone' person that EVERYONE from their company is late and no one ever calls. This is not great customer service. Additionally, no one has called to see if all is going well with my new windows. Bottom line......would I use them again? I am on the fence but likely would. As time passes and my windows will need servicing, I hope I have a better experience overall.

From the get-go wasn't enthusiastic about going with pace. Of the places that I got quotes from, the pace salesman was one of the more aggressive ones, and put on an academy award winning performance to get me to believe that he was jumping through hoops to try to lower the price. Some things I wish I had known: 1) a free estimate will ABSOLUTELY turn into a pressured sales pitch 2) Never pay the initial price they quote you. It is a tactic so they can lower it later and make you think you are getting a good deal. All that said, I feel these windows are decent but overpriced. All the ads you see from them are just bait and switch. Other than the sales process, everything else went ok. The installers were polite and professional and returned to correct some issues.

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The crew was excellent. On time and very professional throughout the process. They answered all my questions. The windows are great.

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