Pace Windows & Doors

very reputable, they have quality work and i would recommend them. they don't overcharge

Making the decision to replace windows on your home can be scary. I had 2 other companies come out before Pace and I picked them for they were willing to work with me on all issues. Sales representative Mark S. did a excellent demonstration on their product and was willing to take the time to answer all my questions. I was able to do back of my house (6 windows) in Fall of 2017 and front of house (8 windows) in the Spring of 2018 making it easier to come up with the money which I would owe. Their price was lower then the other companies and their customer service was excellent. Jessica in the office helped with any questions I had and the installers both times Fall and Spring did a great job. They have an excellent Lifetime Transferrable Warranty. If I did not believe in this company I would not have written a review on Angie's List. Very pleased with all that was done and with product and highly recommend this company. :)

The Pace Windows representatives and installers, and phone staffers showed extreme professionalism and did a quality job in all areas. They were punctual and could be reached for questions and concerns at all times. Some of the other highly recognizable names in the Rochester, NY and surrounding areas proved to be difficult to reach by phone and even harder to get an estimate from. Pace has the best guarantee in the business (for our needs) probably because they sell quality products and install them correctly in the first place. Hopefully we will never need to use the guarantee, but rest assured that Pace will be very responsive in honoring their contract. Special Thanks to Jeff Bleecker, Larry Harris, and Chris (the installer), and also all the phone staff for doing such a great job in all areas. We recommended Pace Windows.

installers did a great job, very nice father and son...on time and cleaned up job site!

I had to ask the sales rep to leave my home before he even started his sales pitch. He wouldn't meet with me without my husband even though I own the house and would be making the decision. When he heard my husband, an attorney, would just be looking at the contract, he showed me the contract and said it was fine and he couldn't meet with me without my husband. I said, "Okay then, I guess you should leave," and he got angry and responded, "Well, that's abrasive." At that point, I asked him to leave again. He said he might be able to get special permission to meet with me and reiterated that my husband didn't need to see the contract. After a heated verbal exchange I finally got him to leave. I found his attitude unprofessional at best and condescending at worst.

Was scheduled for 2 days all work was completed in one. My house was treated with respect and they cleaned everything upon leaving. Would definitely hire again

It went OK. Quality of storm door was not as good as I expected.

Very happy with whole process. Sales, final measurements (very informative of installation process) and installation itself all went as promised.

Very well in spite of cold, drizzly weather that morning.

Very well. They actually competed the job ahead of schedule. We will be calling them again next year to the windows downstairs