Rochester Colonial

Requested a quote a month ago and did not receive any response

These guys were fabulous! They executed the task in four days after Thanksgiving and even my brother, who is handy himself, was extremely satisfied with the result. During a subsequent 36 hour power failure, the temperature in the house never dropped below 60, a testament to the quality of the windows and their expert installation.

The entire Rochester Colonial experience, from working with sales through the installation, was top notch. Our home is 26 years old and was in need of replacement windows and a door. Following hours of online research and in-person consultations with a number of local replacement window installers (including RBA, Pella) - we opted to spend a little more money and went with Rochester Colonial (Marvin Infinity windows and Therma-Tru Classic Craft door) for our job (20+ windows, including double hung, transom, and casements, and a new front door, sidelites, and half-round). Now, 1 week following installation, we couldn't be happier. The installation team was - efficient, receptive to our questions, kept a clean work-site, and had superb craftsmanship. I would recommend them highly.

Although they weren't the lowest bid, we went with Rochester Colonial because of they are a local company and were highly recommended. They were extremely professional and did a great job. We had new doors put on the front and back of the house. I would definitely recommend them and hire them again.

The door arrived earlier than anticipated. The salesman had the hardware installed to match the door knocker from my husband's family home his parents had built. His sisters made sure he had the doorknocker with the family name on it.

Their product, service, and attention to detail was superb. They were not the least expensive but you definitely get what you pay for. I would highly recommend them to anyone.

They did a beautiful job. They had 3 contractors here a good 8.5 hours. They were very professional and came and got the work done efficiently. They cleaned up their mess. They even had us inspect the job when it was done to make sure we were pleased. They were very accommodating and let us change the style of stained glass. The salesperson Chris Gionta was very professional and answered all of our questions. He spent a lot of time with us and found his to be very professional. He gave us different options and really took his time explaining all the options and how long everything would take.

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After having all the window companies in the Rochester area to my house to price out windows, we chose Rochester Colonial.  That obviously was my biggest mistake.  We have 39 windows in our house and decided to start fixing the worst ones first and see how Rochester Colonial did and hopefully we would continue using them throughout the rest of our house.  We started with our downstairs living room, downstairs powder room, and our son's bedroom.  This all started on March 3, 2014.  Waiting ever so patiently, we finally got the post card in the mail that our windows had arrived and to call to schedule a date to be installed.  June 9, 2014 was the day we chose.  After setting up sitters, another house for our dog to be at, and someone to be at our house on this day...we waited.  I couldn't wait to come home from work to see them, but that wasn't going to happen because the grids for inside the windows that were delivered were not the correct ones.  In our contract, it stated that the grids would match the pattern of our old ones which were the contour grids.  Only flat grids were delivered.  After speaking with our sales rep, he wasn't sure when they would get the correct ones that we wanted/ordered and he would get back to me ASAP.  Well, I guess that in Rochester Colonial language ASAP actually means they won't call you back, you need to call, call, and call some more before they will return your phone call and voice mails.  A week and a half later the sales rep called me and told me everything would be in between 2-3 weeks TOPS.  After I explained how unhappy I was with his lack of communication and how disappointed I was that I wouldn't have the new sashes with correct grids installed for my big party I had been planning for months, he response was the weakest "I'm sorry" I've ever heard, and that's coming from a mom of two and a third grade teacher for 8 years.  2, 3, 4 weeks passed and still nothing from Rochester Colonial or my sales rep...surprise surprise.  July 16, 2014, I call customer service because I can not bear speaking with the arrogant sales rep again.  I explain my situation and she tells be the windows are still weeks from being delivered.  I asked to speak with a manager ASAP and I actually meant NOW.  She put me through to my sales rep's manager.  After explaining my situation AGAIN, he said that he understood and would pre-schedule my installation.  I was very honest through this whole process about how unsatisfied I was and that I would be writing a review up on Angie's List where I found Rochester Colonial back in February.  By no means am I holding my breath that my sashes will actually be delivered and installed on August 4, 2014 as pre-scheduled, but it sure would be great to have my new window sashes 4 months later.  I will never work with Rochester Colonial again for many reasons, but especially because of the way they treated me as a customer. 

I used them yesterday, the last two days to be exact. We had twenty five windows replaced and a new front door. The people that came were very professional, cleaned up beside themselves. They were friendly, they kept steadily at work through all that heat, they also showed us how the windows worked. They thanked us for having everything out of the way so that they could work unhindered. The windows look beautiful, I am not sure if they work because we haven't had any rain since. It cost about sixteen thousand dollars. The price was reasonable. I give them an 'A' overall. The price was in the ballpark. Twenty years ago when we built the house we had Lincoln windows. They are the ones that sold us Lincoln windows to our contractor and they turned to be not very good. We finally decided to replace them, we went to Rochester's sales and told them that we were hesitant because they were the original providers of Lincoln windows. The salesman said that Rochester was trying to make it up to the affected customers and we should come back and ask them for new windows. We did that and the price reflected it. I thought that was nice and responsible. We felt comfortable, the salesman came in with a number and said that it reflects their desire to respect the fact that the original window turned out to be not the product that they expected from the contractor. They were trying to build respectability in the people who felt bad about the first incident. The product was good and met all our research criteria. I would use them again in the future.