Rochester Colonial

These guys were fabulous! They executed the task in four days after Thanksgiving and even my brother, who is handy himself, was extremely satisfied with the result. During a subsequent 36 hour power failure, the temperature in the house never dropped below 60, a testament to the quality of the windows and their expert installation.

The entire Rochester Colonial experience, from working with sales through the installation, was top notch. Our home is 26 years old and was in need of replacement windows and a door. Following hours of online research and in-person consultations with a number of local replacement window installers (including RBA, Pella) - we opted to spend a little more money and went with Rochester Colonial (Marvin Infinity windows and Therma-Tru Classic Craft door) for our job (20+ windows, including double hung, transom, and casements, and a new front door, sidelites, and half-round). Now, 1 week following installation, we couldn't be happier. The installation team was - efficient, receptive to our questions, kept a clean work-site, and had superb craftsmanship. I would recommend them highly.

Although they weren't the lowest bid, we went with Rochester Colonial because of they are a local company and were highly recommended. They were extremely professional and did a great job. We had new doors put on the front and back of the house. I would definitely recommend them and hire them again.

The door arrived earlier than anticipated. The salesman had the hardware installed to match the door knocker from my husband's family home his parents had built. His sisters made sure he had the doorknocker with the family name on it.

Their product, service, and attention to detail was superb. They were not the least expensive but you definitely get what you pay for. I would highly recommend them to anyone.

They did a beautiful job. They had 3 contractors here a good 8.5 hours. They were very professional and came and got the work done efficiently. They cleaned up their mess. They even had us inspect the job when it was done to make sure we were pleased. They were very accommodating and let us change the style of stained glass. The salesperson Chris Gionta was very professional and answered all of our questions. He spent a lot of time with us and found his to be very professional. He gave us different options and really took his time explaining all the options and how long everything would take.

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I used them yesterday, the last two days to be exact. We had twenty five windows replaced and a new front door. The people that came were very professional, cleaned up beside themselves. They were friendly, they kept steadily at work through all that heat, they also showed us how the windows worked. They thanked us for having everything out of the way so that they could work unhindered. The windows look beautiful, I am not sure if they work because we haven't had any rain since. It cost about sixteen thousand dollars. The price was reasonable. I give them an 'A' overall. The price was in the ballpark. Twenty years ago when we built the house we had Lincoln windows. They are the ones that sold us Lincoln windows to our contractor and they turned to be not very good. We finally decided to replace them, we went to Rochester's sales and told them that we were hesitant because they were the original providers of Lincoln windows. The salesman said that Rochester was trying to make it up to the affected customers and we should come back and ask them for new windows. We did that and the price reflected it. I thought that was nice and responsible. We felt comfortable, the salesman came in with a number and said that it reflects their desire to respect the fact that the original window turned out to be not the product that they expected from the contractor. They were trying to build respectability in the people who felt bad about the first incident. The product was good and met all our research criteria. I would use them again in the future.

See above. The fellas worked very carefully and thoroughly throughout the project and kept up abreast of what they were doing and why it had to be done a certain way. They were respectful of our "clutter" such as it was. Very organized in their approach and timely too in spite of the adversity in which they worked.

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