"okay... there were initial leaks after the install but they came and fixed them."

"The crew did the job, digging up and replacing 40 ft of main water line from the city line to the house, including installation of a pressure reducing valve. Overall COST was pretty expensive for labor considering the PEX tubing for the water line was the pretty much the only parts needed minus the pressure valve. I realize they go by a book that determines cost before work is actually done, though and I agreed to it. Kinda hard to get other estimates when you are in a pickle and need water in your home going asap during the holidays. Job got done and the 2 workers were nice guys. One complaint is I asked if there was a Veteran's Discount and they did include it but it was LESS THAN a 3% discount off the subtotal. Taking a star off for this and another for high labor cost."

"Title: Exceptional, trustworthy plumbing — highly recommended Galactic Mechanical & Plumbing exceeded every expectation. After a frustrating runaround with other companies, Jordan drove up from Albuquerque to Santa Fe, waived the trip charge, and quickly diagnosed that I only needed a faucet fixture (not a full sink). He went to Home Depot, installed the new fixture, fixed a few other small issues, and left everything working — all billed fairly for one hour of labor. Jordan was professional, efficient, and honest; Megan in the office was courteous and helpful. As a longtime local with two homes, I’m already planning to use Galactic as my go-to plumber. Highly recommend them for reliable, respectful, and skilled service. Thank you, Jordan."

Groundworks is the North America?s leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we?re there with one mission ? to repair, protect and improve their home.\nFor state licenses visit Groundworks.com/licensing\n

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They called to tell us they would be later than planned due to complexity of the previous job.  They arrived at the second time they had estimated.  They were friendly and interested in all the projects we had lined up for them.  They got to work right away. They explained what they were doing and gave reasons for the improvements.  They listened to requests and suggestions we gave.

After they were done, they cleaned up everything and reviewed all the work with us. They reassured us that if anything needed further attention, they would stand behind the work and get it taken care of.  They were here for 2 and 1/2 hours and reduced the hourly fee even though we had both technicians working, which we greatly appreciated.

Unfortunately, at 11:00 pm the hose from the faucet blew off while I was rinsing a dish. We left a message for them. They had cleaned up so well, they took the box and installation  directions.. so we couldn't tell what was wrong.

The office called a bit before eight and the two guys were back at our home by 9:00 am.  They examined the problem and determined it to be a missing part on the faucet hose, not on the inventory sheet, so they never noticed it was missing. They checked in with the company owner and received permission to go to the home improvement store with our receipt and the product instructions. They negotiated with the manage on our behalf and returned 15 minutes later with the tiny plastic part, attached it, re-checked the hose, and were done.

Needless to say we were thrilled!  They did not charge us for their time!  They are builders of good Karma, indeed!

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"work was on time, no waste of time, satisfactory installation. Note: professionally handled my misunderstanding of  the date that the work was to be done.
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"It was an outstanding service. Very knowledgeable and very professional. Same person who knows the system and goes out the way to explain everything."

"Alvin was careful to explain prior to starting work that if he required extra supplies, etc it would be on top of the Angie's price. Also, that there was the possibility that it would not be a simple replacement. I expected that. The replacement turned out to be more complicated than I'd anticipated.
The plumbing pipes for hose bibbs are installed between the vertical studs. There is supposed to be a horizontal cross brace that secures the "inside" part of the bibb  with 2 screws into the wood. Turns out, when the house was built in 1997, no cross bracing was added inside the wall, so the unsupported pipe had been shifting each time we turned the faucet on or off for the past 17 years. So, when he went to remove the outside portion, instead of "unthreading" as it should have,  the copper pipe broke off at the joint inside the wall. In order to complete the repair, Alvin needed to make an access port on the interior wall. He very carefully sawed an 8x8" piece out of the drywall, added a wood cross brace to the existing framing, secured the plumbing pipe to it, then attached the new hose bibb on the outside. After completing the repair, he carefully re-fitted the piece to the wall and used some caulk I had to cover the seam.
We were charged only for the difference in supplies, not for the additional time involved, which I was grateful for. I was also relieved that we had decided to have this done. I hate to think about some day going out to turn the hose on or off and have a fountain inside the wall.
I felt he handled the situation very well, explaining to me along the way what the problem was and how he would fix it.
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"Service was helpful in locating a large leak that turned out to be under slab foundation.  They found the general area, we did the digging.  Also, helped locate proximity and direction of the pipe, so we could narrow down where the work needed to be done.
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"Very well apparently my friend forgot to plug in the pump when switching it over this spring! My unit is 20 years old- they could have said I needed a new unit and I wouldn’t have known better. Because he had to charge me for this service call he went ahead and did a standard cooler turnover service. Very nice very professional."