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"I wrote the C review. 3 years later, the windows leak every year and there is a leak in another room under the roofing that Sean "fixed." I have just learned that there are holes (where he put his scaffolding) above the leaking area. The windows were new and the only leaks are below the holes. I have spoken to other roofers who say it was a very poor job and should be redone."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Joel their sales rep assured us our apartments would be rotated so the inside of each unit was checked at least every six months. Got the bait and switch bc they never did this and we had a cockroach infestation that went on for a year. They lied to me and then their manager claimed “we don’t see it in the contract”. I want a refund. You’ve been doing nothing productive. I can lay my own ant traps for less than $2k a year."

"Wet Basement Solutions sealed the walls of our basement and installed a sump pump about three years ago. As of today, 5/2/23, our area has experienced a great deal of rain, which would have caused our basement to flood in previous years. Since WBS did their work for us, our basement has remained perfectly dry. My husband and I have been singing their praises for the last few days!"

"First off the furnace was running fine it was a schedule yearly cleaning. Tech showed up on Friday morning service furnace. Wife and I left came home Sunday at 1 pm to a house at 40 degrees. So I removed my furnace door to hit reset. When doing so I noticed my nice washable filter that the technician said was perfectly fine thé year before and explain no need to replace it and took time to show us how to wash and clean it. Well this year the technician took it apon him self to take my filter and he tapped two cardboard filter together with duct tape looked like a first grader did this. So unprofessional. So after hours of sitting in cold because the rester didn’t work and apparently you can not speak to any one who speaks English at the call center a tech finally came out changed everything the first tech did but installed the proper fuel nozzle then had to reset air fuel again after the correct nozzle was installed. I showed him the tape together filters and he was surprised. I have since tried calling to get my filter back called as many as 7. -10 time and promised a super visior would call back never got a call. Also asked for a bill with the list of parts they changed never got the invoice. A week before I called about central air and quote well this guy was late because he had to pick kids up at school. He showed up goes out in truck comes back in two quotes one for 82,00.00 and one for 11,200.00 dollars. And all they said was unit number ////: and the price nothing about parts used or labor just install central air. So still no call back and I will not recommend them to any one and when someone ask about them I will describe our dealings and strongly suggest them not to use them and will never say a good thing about them. They suck"

"very well"

"from a freezing, drafty upstairs, we could now heat the upstairs with a couple of candles! Joe and crew make it easy. Money well spent... quality remembered after price is forgot."

"Tim and Chris were great to work with. They contacted me when they were going to be late due to traffic. The answered all my questions and they were very thorough. I would hire them in a heartbeat."