Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Strogen's Service Experts
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Strogen's Service Experts Heating & Air Conditioning in Rochester has been providing expert service to the community in heating, air conditioning, and indoor air quality since 1977. Our NATE-certified technicians are available 24/7/365 to assist you with all your HVAC and IAQ emergencies, so give us a call anytime, day or night! Just think of Strogen's Service Experts as your full-service heating and cooling company. We repair all major brands of furnace and air conditioning systems, and we sell them, too. It’s true, we do it all – residential service and maintenance, commercial HVAC services, and indoor air quality. Call Strogen's Service Experts in Rochester at 603-923-4570 now to schedule an HVAC repair service, routine maintenance or to set up an appointment for a free new system estimate.
Business highlights
Emergency services offered
49 years of experience
Services we offer
HVAC installation & water heaters., Residential & commercial air conditioning, attic insulation, duct cleaning, green solutions, heating, indoor air quality
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.427 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 15% | ||
| 7% | ||
| 4% | ||
| 4% |
Showing 1-25 of 27 reviews
Gary D.
Nov 2021
First off the furnace was running fine it was a schedule yearly cleaning. Tech showed up on Friday morning service furnace. Wife and I left came home Sunday at 1 pm to a house at 40 degrees. So I removed my furnace door to hit reset. When doing so I noticed my nice washable filter that the technician said was perfectly fine thé year before and explain no need to replace it and took time to show us how to wash and clean it. Well this year the technician took it apon him self to take my filter and he tapped two cardboard filter together with duct tape looked like a first grader did this. So unprofessional. So after hours of sitting in cold because the rester didn’t work and apparently you can not speak to any one who speaks English at the call center a tech finally came out changed everything the first tech did but installed the proper fuel nozzle then had to reset air fuel again after the correct nozzle was installed. I showed him the tape together filters and he was surprised. I have since tried calling to get my filter back called as many as 7. -10 time and promised a super visior would call back never got a call. Also asked for a bill with the list of parts they changed never got the invoice. A week before I called about central air and quote well this guy was late because he had to pick kids up at school. He showed up goes out in truck comes back in two quotes one for 82,00.00 and one for 11,200.00 dollars. And all they said was unit number ////: and the price nothing about parts used or labor just install central air. So still no call back and I will not recommend them to any one and when someone ask about them I will describe our dealings and strongly suggest them not to use them and will never say a good thing about them. They suck
Patrick B.
Jan 2019
Fine. Showed up on time. Reviewed everything, said all was in good working order. Gave some pointers about installing Nest thermostats and left. Was good to get on regular Strogen's call list.
Response from Strogen's Service Experts
"[Member Name Removed], we are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!"
Michael F.
Jan 2018
The service person stated that it is working now but could not identify why it was not working. The service person said that it would be difficult to get parts for my furnace, but there were no parts that were identified as needing replacement. The service person was prompt, courteous and easy to deal with. I received a call the next day asking to give me a quote on a new furnace, which was strange. I would definitely not purchase a furnace from a company that cannot tell me what is wrong with the current furnace. I felt as if this company is more interested in replacing furnaces rather than repairing older furnaces.
Response from Strogen's Service Experts
"We apologize for your experience. We appreciate your feedback and working with the General Manager to make your overall experience favorable. As a valued customer, our goal is to constantly do what is best for our customers."
Joseph H.
Apr 2017
They are real nice and very professional.
Response from Strogen's Service Experts
"We appreciate your business!"
Joseph H.
Apr 2017
We went eleven days without air conditioning. Someone came in who knew what they were doing and put it back together the correct way and we haven't had a problem since. We have a yearly maintenance with them. I would not recommend them to friends or neighbors. The first guy that came to fix it, screwed it up worse. He came our again and screwed it up more. Then they said they would send their best guy out to fix it. So the best guy came out with all the parts and he fixed it and we haven't had a bit of problems with it since. I have to think it was the knowledge of the man who was doing the work rather than the equipment. The grades are based on the "best guy". He was very good, on time and a good experience.
Response from Strogen's Service Experts
"Thank you for choosing us for your heating and cooling services!"
Lisa P.
Mar 2017
They are good; I would recommend them. Brothers own the company, but they recently sold it to a larger company. They used to work on the boilers at my church so I have hired them for lots of jobs. I have a service contract with them so they come and keep it up. I have used them for many, many years. Their price is actually pretty reasonable if you stay within their thing which is maintaining modern heating and HVAC. They are not as good for steam so that is why I don't use them for steam. Their prices are not bad and they usually have good techs. Their quality is excellent. They are really good and I would recommend them. If they are going to be late, or whatever, and are going to be tied up they are a very good about calling you. They will call you on the way over so actually they are very responsive to the customer.
Response from Strogen's Service Experts
"Thank you for this great review and recommendation!"
Bart H.
Mar 2017
unknown
Response from Strogen's Service Experts
"We appreciate your business and thank you for this great review!"
Raymond M.
Nov 2016
It was a snowy night and I couldn't get anyone else to come out other then Strogen's. The cost was very reasonable.
Response from Strogen's Service Experts
"We know how awful it is when your system goes out at the worst time possible and we appreciate you choosing us for your heating emergency!"
Scott C.
Nov 2016
THE GOOD - The guy that did the cleaning was very knowledgeable, friendly and professional. THE BAD - When I called in to setup an appointment I was told it would be $118. I had shopped around for the lowest price so I snagged an appointment. A day before my service date I got a call and was told that i was quoted for a gas cleaning rather than an oil cleaning. And that price would be $190. I was a little upset but I can understand the confusion. Reluctantly i kept the appointment because of how long the waiting list was. She offered to shave $10 off for the mix-up which I appreciated, but i do not believe was ever applied to my bill. When the guy was done the cleaning i was billed for $210. The price inconsistency was very frustrating and a bit concerning.
Response from Strogen's Service Experts
"We apologize for all the pricing confusion and would like to look into what happened. Please contact us at CustomerService(at)ServiceExperts.com with your phone number so we can reach out and address any concerns. We look forward to hearing from you."
Jeff T.
May 2016
I couldn't have been more impressed with the professionalism and service that Strogen's provided. From day one of requesting a quote and having Steve come in less than an hour of my call - to the last day of the project when I was asked if everything was to my satisfaction. OUTSTANDING!
I was very impressed that Steve asked so many questions to determine what I wanted and then gave me options for what would work best in my home and with my budget. This was not an easy job. It included very tight spaces, an antique house, and historic district restrictions. The team finished the project early and kept me informed of the progress every day. They were always on time and worked throughout the day non-stop. I thought that since this was a new install that the house would be a wreck, but to my surprise it was as clean as they found it at the end of each day. I have been using the system for a few weeks now and couldn't be happier. It delivers exactly what I was told it would do. Strogen's has definitely earned a very loyal customer. They were not the least expensive quote I received, but I chose them because Steve was so fantastic during the interactions we had while he was quoting the system. I feel that my money was well spent, and after seeing what they did, feel that what I paid was actually very reasonable. I will be having them back next year to install another system on my first floor and will definitely be signing a contract for continued service in the future.
I really do not feel that this review does them justice - they were honestly superb! A+ rating across the board!
I was very impressed that Steve asked so many questions to determine what I wanted and then gave me options for what would work best in my home and with my budget. This was not an easy job. It included very tight spaces, an antique house, and historic district restrictions. The team finished the project early and kept me informed of the progress every day. They were always on time and worked throughout the day non-stop. I thought that since this was a new install that the house would be a wreck, but to my surprise it was as clean as they found it at the end of each day. I have been using the system for a few weeks now and couldn't be happier. It delivers exactly what I was told it would do. Strogen's has definitely earned a very loyal customer. They were not the least expensive quote I received, but I chose them because Steve was so fantastic during the interactions we had while he was quoting the system. I feel that my money was well spent, and after seeing what they did, feel that what I paid was actually very reasonable. I will be having them back next year to install another system on my first floor and will definitely be signing a contract for continued service in the future.
I really do not feel that this review does them justice - they were honestly superb! A+ rating across the board!
Israel A.
Mar 2016
unknown
Response from Strogen's Service Experts
"Thank you for this review! We appreciate your business and look forward to continue working with you!"
T S.
Oct 2015
You'll note that A+ is not a rating option, but these folks deserve it. This is the HVAC provider in the region, and perhaps the country. They have a team of professionals, are responsive, and know how to resolve whatever arises. We have a complex HVAC environment with multiple zones and they manage it masterfully. We are now under a service contract which they honor completely and at every turn. We should all be so fortunate as to have a Strogen's in our lives. Thank you.,
Response from Strogen's Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Linda S.
Aug 2015
Installing went very well. Installer knew their job. afterward, installer went over all instructions for the 2 units. I was home during the installation, but was not bothered by the installers. They ceaned up nicely after the job was done. (drilling mess etc was cleaned up)
Response from Strogen's Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Strogen's Service Experts and we appreciate your business!"
Nancy A.
May 2015
unknown
Response from Strogen's Service Experts
"Thank you [member's name removed]! we appreciate the review. mike strogen"
Edward M.
Mar 2015
Ive bought service contracts with Strogen's for all my rental properties for years...Ive had them service boilers, furnaces, and monitor heaters in all my rentals as well as my primary residence, but Ive never needed to call them for an emergency until a few weeks ago.
One of my tenants heat stopped working in the middle of February when the temps were near 0 - I immediately called Strogen's Service Experts to have them get it fixed. Again - the FIRST time I ever called for an emergency like this.
I called around 4am, at about 4pm they were finally there...the tech informed me the thermostat stopped working. He said he replaced the thermostat but some pipes had froze and theres nothing he could do. So he turned off the boiler and left. They left the property with my tenant with zero heat, frozen pipes, and bitter cold temperature outside. Not only did they do nothing...they charged me $203 for a thermostat replacement. On top of the thermostat they charged me $75 for "thaw machine" and $84 diagnostic fee. That $362.00 bill was INCLUDING my 15% discount for having a service contract...
So to sum it up - they charged me $362 to replace a thermostat and fix NOTHING.
After these people left I contacted a different heating company who PROMPTLY showed up, thawed the pipes and replaced a section that had burst, and got the boiler going again...they actually fixed the problem and still charged me LESS than Strogen's.
Like I said above, Ive used them for numerous properties over the past few years and given them thousands of my dollars in service...the one time I really needed them they totally failed me. Strogen's Service Experts will never see a dime of my money again. They'll gladly take your money for some regular cleaning/service but if you have an emergency in the middle of winter you're wasting your time and money with them.
One of my tenants heat stopped working in the middle of February when the temps were near 0 - I immediately called Strogen's Service Experts to have them get it fixed. Again - the FIRST time I ever called for an emergency like this.
I called around 4am, at about 4pm they were finally there...the tech informed me the thermostat stopped working. He said he replaced the thermostat but some pipes had froze and theres nothing he could do. So he turned off the boiler and left. They left the property with my tenant with zero heat, frozen pipes, and bitter cold temperature outside. Not only did they do nothing...they charged me $203 for a thermostat replacement. On top of the thermostat they charged me $75 for "thaw machine" and $84 diagnostic fee. That $362.00 bill was INCLUDING my 15% discount for having a service contract...
So to sum it up - they charged me $362 to replace a thermostat and fix NOTHING.
After these people left I contacted a different heating company who PROMPTLY showed up, thawed the pipes and replaced a section that had burst, and got the boiler going again...they actually fixed the problem and still charged me LESS than Strogen's.
Like I said above, Ive used them for numerous properties over the past few years and given them thousands of my dollars in service...the one time I really needed them they totally failed me. Strogen's Service Experts will never see a dime of my money again. They'll gladly take your money for some regular cleaning/service but if you have an emergency in the middle of winter you're wasting your time and money with them.
Response from Strogen's Service Experts
"We understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact our Customer Relations Specialist by email at [email protected] and allow us the opportunity to understand fully the issue to help resolve your concerns."
Michael R.
Jan 2015
unknown
Response from Strogen's Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Nathan T.
Apr 2014
unknown
Response from Strogen's Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Greg S.
Apr 2014
Prompt, professional - cleaned after themselves. Even saved me money by getting e on the service plan - without it the bill would have been another few hundred dollars.
Response from Strogen's Service Experts
"We are happy to hear of your satisfaction with Strogen's Service Experts and appreciate your business! Thank you for taking the time to write this review."
Erika P.
Feb 2014
They spent hours and hours taking the furnace all apart and meticulously cleaning every little piece and the connections to the oil tank. They found a piece that needed to be replaced and we were worried when he said "if this doesn't fix you may need a new system." They were able to fix it for very little money - which I felt was very honest. Anyone in this type of position could say "you need a new furnace" and how would I know? I would just have to buy a new one. Strogen's actually looked for alternative fixes first.
Response from Strogen's Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Brian H.
Jan 2013
The tech arrived on time and was very professional. The tech was very efficient and did a great job of cleaning up after the work was complete.
Donna R.
Oct 2012
Phone contact was great, they confirmed appointment by email and called when they was on the way. Service technician was professional and knowledgeable. Answered all my questions and went over the whole system as well as completing service.
Robert K.
Aug 2012
They did a great job. I have an agreement with them. They checked, cleaned and prepped my air conditioning unit. He cleaned it and made sure it was fully charged. The second part of the contract is them coming in the fall to check the furnace for the winter. I was happy with his service and the thing is working like a champ. Some mice got in and chewed up all the cable. He was able to repair all of that and got rid of a huge mice nest. He did a great job and things are working great since he was here.
Tom M.
May 2012
They were a good company. I would probably use them again.
Alan A.
Nov 2011
They arrived on time and performed the work satisfactorily and were completed in the estimated time they gave me. No complaints.
John S.
Oct 2010
Overall went very well although not without a hitch. The important part is that the company stepped up and did what it takes to make things right and that is what you want in a company especially when you are replacing your heat/hot water in the beginning of winter. They had two screw ups, one they ordered the furnace as a propane although it was supposed to be natural gas, the installers realized this after all was in and they scrambled for a fix at one point explaining it may take a couple days, this was at 5pm Friday. I got on the phone and about an hour later a guy showed up with the conversion kit and got everything running. The second was they ordered the wrong hot water heater and it was a special order and could not be adapted. They did the right thing and pulled an upgrade from another order and got things working before the end of the day. I was impressed with the installers, good guys and really know their stuff and always were courteous and kept me updated of progress. They did such a good job I rehired them in the spring and had them do the central air unit. All of the plumbing and electrical is top notch and they are expensive but they do things right.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Strogen's Service Experts is currently rated 4.4 overall out of 5.
Strogen's Service Experts accepts the following forms of payment: CreditCard
Yes, Strogen's Service Experts offers free project estimates.
No, Strogen's Service Experts does not offer eco-friendly accreditations.
No, Strogen's Service Experts does not offer a senior discount.
Yes, Strogen's Service Experts offers emergency services.
No, Strogen's Service Experts does not offer warranties.