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"I’m sharing this publicly because I have been misled, overcharged, and repeatedly ignored by Aksarben, and after giving them every opportunity to make things right. What started as a simple routine service call under my HSP membership turned into a high-pressure sales situation. Shortly after the technician visit, a salesperson arrived and quoted me nearly $20,000 for what was described as a “top-of-the-line” system — including $2,400 for a new water heater, supposedly with HSP discounts. During the signing, the salesperson instructed me to rush through the “quality control” call and falsely confirm I had reviewed multiple system options. I was only given one option, with no effort made to provide alternatives. I have also since requested a copy of the QA recording and been completely ignored. After installation, I discovered they had left my 1990s humidifier connected to this brand-new system. I was never told this would not be replaced and was later informed I’d need to pay another $784 (and at different times $500 and $1,500) to fix it. These inconsistent and shifting quotes are deceptive. After consulting multiple licensed HVAC professionals, I confirmed the total price was $6,000–$7,000 higher than comparable systems. The equipment sold to me is not top-of-the-line by any reasonable standard. I requested an itemized breakdown of costs and have been ignored entirely. To make matters worse, the system failed inspection by MUD utilities and was declared unsafe, leaving my home without gas service, hot water, or laundry for days. Aksarben refused to honor its own 24-hour comfort guarantee and has not issued the promised $555 compensation. When I attempted to cancel the purchase within the 10-day window, both the salesperson and sales manager were “unavailable,” and I was promised callbacks that never came. Multiple texts, emails and phone calls have gone unanswered. I’ve asked for the following reasonable resolutions multiple times: 1. A partial refund reflecting the excessive overcharges. 2. Replacement of the outdated humidifier at no additional cost. 3. The $555 compensation for the failed 24-hour guarantee. Instead, I’ve received only silence and dismissive responses. At this point, I am formally filing complaints with the Better Business Bureau, the Nebraska Attorney General’s Office, and other consumer protection agencies, and I am exploring legal action. This post is not an invitation for further discussion with Aksarben — it is a public statement of accountability. Homeowners deserve transparency, honesty, and respect, and my goal is to make others aware of how this company conducts business."

"Had them come out to fix a fuse blowing in house and lights were off. Once electrician showed and looked totally stumped continuously checking and testing wires. He applied some fixes but just threw pieces of wire, tape and other waste materials on my floor and did not bother to clean it up. He took apart light fixtures, switches and receptacles and did not put them back together when he left. He replaced the 20 amp fuse that was blowing with a 30 amp fuse which is dangerous and can cause other problems. When he was leaving I asked what the charges were and he refused to tell me and just said the owner would be in touch about the bill. (First red flag). About a week later the same fuse blew again along with an additional fuse which may have resulted from using the 30 amp fuse instead of a 20 amp. Called them, back and then they sent two electricians with one I believe was an apprentice who stood around and did nothing. Examined the very same wires again and popped all my 20 amp fuses THAT I PURCHASED AND PROVIDED TO THEM, during their trial and error to find the problem. Claimed it was a new additional issue not caused by the first guy who was there. Again would not tell me the charges when they left. Not more than two minutes after they left the fuse popped again and again lights out. Called them back and talked to the owner who seemed very irritated and insisted it was a new problem and not due to anything they did. Another electrician came out along with the owner himself this time who was rude and irritated and again examined the very same wires. Made a fix, refused to tell me the charges and then left. After they left, I realized that the 3 way switch that did control my kitchen light was now wired to control my refrigerator and I have no way or turning on the kitchen light. I informed them of this issue thinking they would be honorable and admit this was their doing. I did not have a problem with any of this until I received the bill. They charged me for all three visits and charged me for each guy that was there at $85.00 an hour each. There was absolutely no justification to have more than one guy there. All they had was an itemized list of each guys time (Hours) he was there (Which was heavily over estimated (as I did keep track of what time each one arrived and left) and for materials actually had the nerve to list the 20 amp fuses as charge as these WERE PURCHASED AND PROVIDED BY ME. They listed these materials they used but did not have listed what they charged me for each one on the bill (second red flag). In all, they charged me for 5 different electricians with 8 hours of labor between them (Not accurate as this amount was padded) and even charged me for my own supplies. Total bill was $631.00 dollars. Tried to reach out to them with my displeasure but have not heard back. Obviously a company that in my opinion charges the customer for their own mistakes and seemed to have very shady business practices. Would never use them again and would never recommend them to anyone else."

"Very well. Very professional and courtesy."

"He is very knowledgeable and fixed it right there and then and explains what es doing. VERY informative. "

"Excellent service including all of the various facets of my project, including excellent turnaround time, 0% financing, and needed follow up services including warranty and future service."

"He well deliver wa he promes"

"Did the work on time and very professional"

"Mike is timely returning calls and texts. He's professional and knows about home ev chargers. At the project's completion he walked me through what he'd done from the breaker to the outlet in the garage. Of all the contractors who reached out to do the job, he was consistent, friendly, and flexible. 12/10 would recommend."

"They were amazing!! From scheduling to the technician they were friendly, Honest and trustworthy. I got a free estimate, scheduled the work and the estimate was what a I paid. I will DEFINITELY hire them again in the future!! Thank you!!"