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"I had an urgent issue but the scheduled me the same day. They were on time and friendly. I received very professional service and explanation of my problem. They talked through the repairs with me. I felt they cared about me and my satisfaction. I will definitely be a repeat customer if I ever need AC or Heating repairs again!!"

"Under no circumstances would I recommend John Henry’s. The fact that they have such glowing reviews makes me genuinely question whether they’re legitimate or incentivized internally, because my experience was the complete opposite. Nearly three weeks ago, I scheduled a duct cleaning and annual HVAC maintenance. On a Saturday, I received a call informing me they were “too busy” to keep my Monday appointment and wanted to push me out another two weeks. I told them that was unacceptable due to the heavy construction in my home and that I would need to look elsewhere. Suddenly, they were able to fit me in on Tuesday and offered a $50 credit. Tuesday arrives, and the problems start immediately. Two technicians showed up and left black marks on about 15 of my stairs. They initially denied it but eventually wiped them down with a cloth and water. Later, I discovered they somehow got paint inside one of my electrical outlets from dragging their cord across it. I spoke with the manager, who showed no concern or accountability for the damage. I was also informed—after they arrived—that they couldn’t complete my annual maintenance because neither technician was mechanically trained. So once again, I had to reschedule, and someone else came out the next day. The technician on Wednesday was by far the worst part of this entire experience. He was rude, dismissive, and clearly more focused on selling memberships than actually providing service. When I mentioned the $50 credit I had been promised, he looked at me like I was making it up. As he tried to upsell me on their membership, I asked if they could credit the duct cleaning since it’s included in that plan. Despite me telling him they had cleaned my ducts less than 24 hours earlier, he called the office claiming it happened the prior week. While on the phone, I could hear him questioning whether I even deserved the $50 credit I had been explicitly promised. When I asked if the 15% part discount (which is included with the membership I would be paying for monthly over a two-year lock-in) would apply, he acted as if I was asking for something unreasonable and told me I was “getting too many discounts.” None of these were random discounts—they were things they advertised. At this point his behavior confirmed my suspicion that this company prioritizes sales tactics and profit over honesty or customer service. I declined the membership. Once he finalized the bill, it was more than $150 higher than the quote I received the day before. Since then, I’ve called the office three separate times asking for a simple cost breakdown: the technician’s cleaning charges and the UV bulb replacement. The manager still cannot provide this and continues speaking in circles without answering my direct question. Bottom line: Do not hire this company under any circumstances. There are many HVAC, electrical, and plumbing companies that value their customers, communicate honestly, and provide professional service. John Henry’s is not one of them."

"They were amazing!! From scheduling to the technician they were friendly, Honest and trustworthy. I got a free estimate, scheduled the work and the estimate was what a I paid. I will DEFINITELY hire them again in the future!! Thank you!!"

"He went above and beyond. Very professional and very polite. I highly recommend his services. We even hired him for another project. That's how much we liked his work"

"We never thought we could be so excited about a new HVAC system. Jesse and his team were awesome to work with and help us solve many issues including air flow problems in our basement. We have even ran the AC in the winter just to show off how quiet it runs! We now have good air circulation and even temperatures thoughout the house. Since install I have not increased the heat once in the morning when I would normally be cold. And we have it set to 1 degree less than before! We could not be happier with the install and I highly recommend Omaha HVAC."

"Jeff, Aiden, and the team was GREAT! They came out immediately to bid project, patiently answered all my questions pre-acceptance of bid, and started the project immediately after acceptance. The finished product looks amazing and they left the project site cleaner than they found it! Highly recommended and will use again!"