McCarthys One Hour Heating and Air Conditioning

Price gouging con artists. The technicians were delightful according to my wife. The problem is they charged us $900 for a $150 part, $300 for a part that they didn't even bother to name on the itemized receipt and 2 credit card fees for the transaction. They drained our entire bank account right before Christmas. They are equivalent to a sleezy car repair shop that takes advantage of people who don't know any better. Stay away from this company. Edit: after seeing these reviews, they actually called my wife (blew her phone up) to try to get her to take them down even though I had called and gave them my number directly.

This company will throw parts at a system and charge astronomical prices until they fumble into fixing it. After leaving a gas leak in the line they replaced a valve on and crushing the wire feeding the control board they claimed I also needed to replace, I had another company come clean up their mess. Customer service seemed ok until I asked for a refund on parts that were miss diagnosed and I was treated like **** from there on. Get a second opinion on any work or quotes from this company. I would highly recommend that you call someone else if you want quality work.

McCarthy's is not who you are looking for. My 3 day install took well over a month. It was a parade of mistakes, laziness, and unprofessionalism. But the real problem is that they hit our sprinkler line while installing the AC. Due to being out of town and it being very rainy during the time, we didn't notice that it was running across our property to a side that isn't visible from our windows - not that it would have mattered. It flooded our guest room, which we don't use regularly. The manager claims that we were negligent for not watching our property everyday in the rain while we were gone. If we would have caught it sooner, the problem wouldn't have been that bad. Half a room flooded, and a utility room, it wasn't really that bad. So, because he's acting dishonest, we filed a claim with insurance. However, Scott and his company will not respond to my insurance so the two insurance companies can sort this out. This has to be the most dishonest and lowest moral character move I could imagine. Does McCarthy's carry insurance? Does it matter if they won't respond? Picture the work you want them to do going south terribly, multiple times, over and over. Do you want the hassle? Do you want to deal with the dishonesty. If he would be a stand up guy, we'd be done. It's just insurance money...or maybe it's not if you aren't insured.

They been good to work with them

I needed my furnace repaired. It should have cost about $300 to do. Instead, they insisted I replace my furnace, which I decided to do since mine was old. They charged me $5500 for a furnace for my 1500 sq ft house. My fault that I agreed to this. Then my brother in law contacted some people and found out that the furnace they sold me should have only cost me around $3000. When I tried talking to them about this, they were complete arrogant jerks. I am a female who doesn’t know much about this stuff, and they totally took advantage of that. I would never recommend them to anybody. Oh and they said if I got a new central air unit that would cost me another $10,000. To replace a central air unit in a very efficiently built house.

Great! On time, professional, described needs with no hard sell, performed work thoroughly and neatly.

Smoothly. They identified a couple of small things and addressed them with minimum cost.

No problems

They were on time, installation was complete in one day, Air ducts were cleaned, and were given 4 year membership for checkups.

They did a good job but I feel they strongly suggest upgrade services that aren't necessary which inflates the bill. This is the reason I no longer use them.

I have a service contract and they come out twice a year. I took them a business day to get the unit in. They cleaned up very well after themselves before they left.

I have a service contract so they come twice a year. It was installed in a day. There was two guys. They left it clean.

We have been using them for years. They are good. They know us, we know them. They put it in and keep track of their work. It's all good.

Then they sent in the sales person. What was I thinking- 2+hours of what was wrong with our HVAC and options galore, nothing $12K can't fix! That's when we decided to use our Next Door app, then cross referenced with Angie Lists reviews. Our second bid was a fix to the tune of $414.00 and prognosis of 5 more years for the a/c and 20 more years for the furnace! Oh and no crack and absolutely no co2 registered when the second company tested the furnace. I am telling all to watch out for your company! O

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I've been using them for 30 years. It went real well, they were very professional did a great job. On price, surprising enough i checked them out with several others and they were very competitive. Very professional. I know there are smaller companies out there that probably could of did it cheaper but the guarantee was a lot better then the smaller companies would offer. They're is a 12 year on parts and labor and if 5 years they cant fix it they will replace it for free. It was worth the money to not have to worry about dueling out more money. I had to take my granddaughter to camp, they were just about done but not quite. And I told them to shut the back door because I have 2 dogs. When you leave and shut the garage door, and that's what they did and they locked the front door. And I mean everything was cleaned up no foot print, no dirt, not a drop of anything in the house or outside. So it was like they weren't even here.

Technician came was in my home for 5 minutes. Said supervisor told him not to touch it. And wait 3 weeks for other company to come repair it. And charged me $79. And left

See above. I am cancelling my contract with McCarthy. They have never called without presently a list of very expensive things that should be done -- all were either dramatically overpriced or completely unnecessary in the first place. Example: I needed a very basic new thermostat. Their cheapest, installed, was $235. I bought one at Home Depot for about $25 and installed it myself.

Excellent.

They do an excellent job!

Very efficient and answered our questions.

It was pretty seemless. When installers got there they didn't realize they would have to rebuild the furnace venting system. They didn't complain and just got it done. They were very helpful with explaining the new system and how it works. They helped us with the thermostat as it was an upgrade as well. They are coming back to address and issue with our returns in the basement and how cold it is down there.

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The service person from McCarthy's One Hour Heating and Air Conditioning was efficient and courteous.

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