Get matched with top appliance salespeople in Sophia, NC

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Great job. The technician immediately knew where the item went and the job only took 15 minutes. No other problems. Price was reasonable."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"It went really well. I told them what I wanted and they took me to the appliances. They delivered it on a weekend as I wanted. They were very cordial and very nice. The set up went really well and I would definitely use them again."

"My experience with Geek Squad was completely substandard. My laptop needed a hinge repair which should have been routine. However that was not at all the case. The hinge was not working due to the wrong screw being used and which resulted in the computer not working properly. To her credit the agent tried to correct the shoddy work done at the repair depot but to no avail. I was without my laptop for almost 3 weeks and I will have to return the computer after I have completed a mandatory certification for work!"

"If I could give Wager Appliance 10 stars, I would! Wagner Appliance has helped the #IBSpeasBees three times in 2 years! They DONATED a Washing Machine in October 2020 just as our students were returning to in-person school when ours suddenly broke and could no longer be repaired. Then in March 2021, our very old Refrigerator in the staff room bit the dust. They came through again with a donation as the school system does not provide schools with Refrigerators for staff rooms. Then we asked if they had a Compact Freezer for storing ice closer to our gym where we have PE classes and students often get "hurt" and a small baggie of ice fixes all of the problems. They donated again!!! This delivery was extra complicated. The amazing delivery guys were going to come on September 1, 2021 and called to confirm their arrival at 12:15 p.m., just as our elementary school went into lockdown because of a disturbance at Mt. Tabor. We were unaware of the severity of this disturbance at the time. We confirmed the scheduled delivery for later that afternoon. As the situation became more clear, the very concerned professionals called and let us know they would come another day and to just give them a call at the shop to reschedule. The next day, our school completely forgot to reschedule the delivery, but the driver called us and arranged for a delivery that very afternoon! This is top-notch service and delivery! We are so, so impressed, and so very thankful for their kindness and concern!!! Please share this story! Wagner Appliance went above and beyond in service of our school and students! Thank you to everyone at Wagner Appliance!"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."