The Appliance Doctor
About us
The Appliance Doctor services and repairs all major brands of appliances and serves the Kernersville, Winston-Salem and Walkertown, NC areas. Whether it's your washer, your dryer, your icemaker or your cooktop, The Appliance Doctor can help! From Maytag and Kenmore to Whirlpool and more! For quality service and great customer care, call Charles, your appliance doctor! Products serviced - * Washers * Dryers * Refrigerators * Icemakers * Dishwashers * Ranges & Cooktops Brands serviced - * Whirlpool * GE * Kenmore * Maytag * Hotpoint * Frigidaire and more! Let the Appliance Doctore cure your Home Appliance Problem! Call Today!
Services we offer
The Appliance Doctor
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
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17% |
"I have never met the person who submitted this review and he was not present during the repair. This customer contacted me around 11:00 a.m. about a dryer that would not start. I asked her various questions about make, age of the dryer and symptoms of the problem. She did a good job of explaining the indications and I had a very good idea of what the problem was. The description pointed a bad door switch. She informed me that she had a very limited availability that afternoon, only available between 2PM and 3 PM. I moved a previously scheduled call that was going to interfere with this time block to an earlier time so I could arrive as close as possible to the 2:00 appointment. I took a few minutes to verify that I had the correct repair part on my truck. I put the part in the cab of my vehicle so I could get it quickly if needed. I arrived 10 minutes early for the appointment. The customer was not home yet. I sat in the driveway and waited for her to arrive. She arrived promptly at 2:00pm. I greeted her and she showed me the dryer located in her basement. I did a quick check of the unit and found that the door switch was indeed the problem. I went upstairs to retrieve the factory repair part that I had put aside in my truck. I returned quickly and removed the broken switch and installed a new factory part. I tested the unit then reassembled the dryer. I wrote the customer a bill for the repair. The bill included $80 for a service call, $30 for 1/2 hour labor ( minimum charge for smaller jobs) and $25 dollars for the factory replacement part. I then added $9.11 tax as required by the state. This totals $144.11. All charges are inline with or below local norms. The total duration of the call was approximately 20-25 minutes from start to finish. The reviewer gave me one star reviews in overall, price, and professionalism and 3 star reviews in both responsiveness and punctuality. You can judge for yourself from the description above."
"This review is not my business. I am in North Carolina. This repair was performed in Florida. My company was not the repair company mentioned here. I would be more to answer any questions needed to correct this review..Thanks"
Licensing
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