About us
The Appliance Doctor services and repairs all major brands of appliances and serves the Kernersville, Winston-Salem and Walkertown, NC areas. Whether it's your washer, your dryer, your icemaker or your cooktop, The Appliance Doctor can help! From Maytag and Kenmore to Whirlpool and more! For quality service and great customer care, call Charles, your appliance doctor! Products serviced - * Washers * Dryers * Refrigerators * Icemakers * Dishwashers * Ranges & Cooktops Brands serviced - * Whirlpool * GE * Kenmore * Maytag * Hotpoint * Frigidaire and more! Let the Appliance Doctore cure your Home Appliance Problem! Call Today!
Services we offer
The Appliance Doctor
Accepted Payment Methods
- Check
Reviews
4.623 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 9% |
Filter reviews by service
Showing 1-23 of 23 reviews
Joseph N.
Dec 2022
Very upset after finding out my mother was charged 145.00 for replacing a 10.00 dryer door switch. He was only there a total of 10 minutes. I hope he enjoys his Christmas because he literally just stole from an elderly woman.
Response from The Appliance Doctor
"I have never met the person who submitted this review and he was not present during the repair. This customer contacted me around 11:00 a.m. about a dryer that would not start. I asked her various questions about make, age of the dryer and symptoms of the problem. She did a good job of explaining the indications and I had a very good idea of what the problem was. The description pointed a bad door switch. She informed me that she had a very limited availability that afternoon, only available between 2PM and 3 PM. I moved a previously scheduled call that was going to interfere with this time block to an earlier time so I could arrive as close as possible to the 2:00 appointment. I took a few minutes to verify that I had the correct repair part on my truck. I put the part in the cab of my vehicle so I could get it quickly if needed. I arrived 10 minutes early for the appointment. The customer was not home yet. I sat in the driveway and waited for her to arrive. She arrived promptly at 2:00pm. I greeted her and she showed me the dryer located in her basement. I did a quick check of the unit and found that the door switch was indeed the problem. I went upstairs to retrieve the factory repair part that I had put aside in my truck. I returned quickly and removed the broken switch and installed a new factory part. I tested the unit then reassembled the dryer. I wrote the customer a bill for the repair. The bill included $80 for a service call, $30 for 1/2 hour labor ( minimum charge for smaller jobs) and $25 dollars for the factory replacement part. I then added $9.11 tax as required by the state. This totals $144.11. All charges are inline with or below local norms. The total duration of the call was approximately 20-25 minutes from start to finish. The reviewer gave me one star reviews in overall, price, and professionalism and 3 star reviews in both responsiveness and punctuality. You can judge for yourself from the description above."
Joan P.
May 2018
Great! Even answered questions we had about another appliance.
DON V.
Feb 2018
A technician came out on January 8th to determine why my ice maker was not making ice. After about 30 minutes, he told me I needed a whole new ice maker and the total cost would be $216.60. He said I had to put half down to order the part and it would take about 2 weeks to get it in from the manufacturer. So I paid him $108.30 on my credit card. Two weeks later, on Monday, Jan 22nd, I received an email (NO PHONE CALL) saying that a technician would be at my home at 6:00 pm the next day. He showed up at my door without warning at 3:30 pm. Fortunately I was at home all day that day. After about half hour, he told me that the first technician had ordered the wrong ice maker and he would have to take it back and order another one. Well...I told him I was not going to wait another 2 weeks without ice and that I wanted a refund of my deposit. He talked with his supervisor on the phone and then told me she would call me regarding my refund request. A week went by and no refund and no call. So I called and asked for the refund of my $108.30. I then went online to Samsung and ordered the part myself with a two day (NOT 2 WEEKS) shipping. Then a representative called my back and said they would refund all but their $59.00 service fee. I told her that was unacceptable because they DID NOT FIX MY ice maker. She said she would consult with the owner and get back to me. She called back and left me the message that said the owner said he would NOT waive the $59.00 service fee and a check was being sent to me for the remainder. She also said that owner said the PAID SERVICE FEE WAS GOOD FOR A YEAR and they would proceed to fix the problem or otherwise would not refund the service fee. I don't feel that is the right thing to do. If the first technician is incapable of looking at a model number and ordering the right part, why should I have to pay him a $59 service fee to inevitably do without ice for 4 weeks??? I now do not trust this company and would NOT recommend them to anyone if they do business in this manner. I would give them NO stars on here but if I don't at least click on one star, it will not allow me to post.
Response from The Appliance Doctor
"This review is not my business. I am in North Carolina. This repair was performed in Florida. My company was not the repair company mentioned here. I would be more to answer any questions needed to correct this review..Thanks"
Andrew D.
Feb 2018
Prompt and courteous service. Quick response and would definitely call again
Cynthia P.
Jan 2018
Owner called me back. Said he did not service Summerfield NC so don’t waste your time calling. Says calls to Summerfield NC take up too much time. He prefers to go to Winston Salem NC.
Response from The Appliance Doctor
"I am sorry but I don't service the Summerfield area. I was polite when I spoke to this person. I am truly sorry if she was offended but she is outside the area that i service. Thanks"
Markie C.
Aug 2017
It went Very well
Lori D.
Feb 2017
Found the problem right away and had to deliver the news that it was unrepairable but gave great advice about replacement.
Paul R.
Feb 2017
Great...no problems. Fast and efficient.
Sally R.
Jan 2017
He gets “A’s” all the way across.
Albert B.
Dec 2016
It was fabulous. He's totally 100% into what he does. He's not the type of person to move slowly or tell you something that might be questionable. We've lived here for over 20 years and he's just fabulous. He's polite and smart.
Catherine P.
Mar 2016
unknown
RALPH H.
Jan 2016
unknown
Kenneth Y.
Oct 2015
unknown
Response from The Appliance Doctor
"I have reviewed my records and do not show Mr. [Member name removed] visit. I am not sure about the circumstances of this review but I would be willing to discuss any problems with Mr [Member name removed] and reach a satisfactory conclusion."
MATIAS F.
Sep 2014
Courteous, responsive, professional. Great service. Fit me in on short notice, knows his stuff, and his prices were reasonable.
Todd B.
Jun 2014
Polite, respectful, great work
Todd B.
Jun 2014
.
Robert C.
Feb 2014
Overall I'm very pleased. I always find these types of appliance repair to be more expensive than I think they should be, but that's just me. He was here for 30 minutes and had it repaired with just a belt so all in all I'm happy with the results.
Kim H.
Nov 2013
Called him out for leak behind/under fridge. He looked and looked and only found a minuscule leak. Decided it was probably plumbing related. At my home for 45 minutes and charged NOTHING!!! Super nice guy. Will use again!
Michelle W.
Mar 2013
Found them on Angies List and called. They were very knoweladgeable on the phone and offered possible solutions to the problem. Made and appt for them to come and they were on time and very proffesional. They were able to pinpoint the problem right away and had the part on the truck. The service tech took the time to explain everything before it was even fixed. It was fixed and works great now. would definitely reccomend them.
Mesha T.
Sep 2012
The washing machine was no longer agitating. The repairman was 45 minutes late for the appointment but performed the repairs fairly quickly and the washing machine has been agitating since the repair.
Kai H.
Apr 2012
Mr. Mathis was polite, punctual and professional. I called Monday for a Tuesday appt. He mentioned over the phone that he thought it might be an inexpensive fix, but when he arrived (on time) he realized it was the timer that needed to be replaced. He had to order the part from Charlotte, but it came in the next morning and he came right away to put it in. His first visit was about 40 minutes and the second less than that, but he only charged for one visit. I would certainly be comfortable hiring him again for any large appliance repair.
Jon Y.
Mar 2012
They were very prompt and very professional. They were fair with their price and I would just give them A++. I can trust them 100%. They were really good and excellent. The guy who owns it was excellent. He fixed a refrigerator in my daughter's house and he didn't even charge me anything and he said he didn't do anything but he did. In my house he did quite a bit to save my oven and charged me only $55 unfortunately it was short. I would trust him with anything.
Cynthia L.
Jan 2012
My dryer died on New Year's Day, and I thought I'd have to wait till later this week to get it repaired. After looking up appliance repair groups that service Kernersville, I called The Appliance Doctor to see when I could get service He called right back and was here 45 minutes later. He told me what he thought the problem would be, and explained everything he was doing. Dryer is now fixed and he ran it to make sure that it was working properly. Great job, and super responsive!
Catherine R.
Nov 2011
I would highly recommend The Appliance Doctor.
GIL L.
Jun 2006
He was recommended by to me and came prepared with towels and cleaned up after himself. He did a very good job and I would recommend him.
Licensing
Insured
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FAQ
The Appliance Doctor is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
The Appliance Doctor accepts the following forms of payment: Check
No, The Appliance Doctor does not offer free project estimates.
No, The Appliance Doctor does not offer eco-friendly accreditations.
No, The Appliance Doctor does not offer a senior discount.
No, The Appliance Doctor does not offer emergency services.
No, The Appliance Doctor does not offer warranties.
The Appliance Doctor offers the following services: The Appliance Doctor