Mike's Appliance Service

"I went to customers house, and discussed problem with dryer, customer stated a burning smell, i inspected dryer and it was white glove clean, and then i asked customer when she noticed the smell ,i asked her if in the room and she said no it was apparently when she smelled inside the drum,and my reply was thats normal smells due to different materials giving off different smells due to the heat process, man made garments with give off a acidity smell where cotton will give off a more natural odor, she said I was being a a** whole ,and got mad because I didn't giver her the answer she wanted,it was down hill from there,I told her she was being over sensitive to the dryer due to it initially having a problem with the heater ,and she was being over concerned, the husband bought a kit on line and it came with other components, which the husband installed incorrectly, which could be a problem down the road,he wasn't truthful with me when I asked what parts he installed, so I took the initiative and sold the customers a thermostat kit to make it write, and they thought I was waisting there money, I tried to explain but husband as being arrogant, but I felt it was the write thing too do to put the dryer in factory condition, the wife even said she took me wrong and never said sorry, I could go on like she did playing with my name, I did the best I could under the circumstances I was facing, im sorry they aren't happy, but the dryer is in factory condition when I left,"

"Mrs [Member Name Removed] hired me to look at her Whirlpool washer. It had a bad bearing shaft assembly. Washer was in immaculate condition. I have done this repair many times. I felt the washer was in good shape for this repair. Customer had relatives over. The customer and I got along well. Very sweet lady. I never talked to the family members. I did mention to the customer that in situations like this, I do not have good luck in doing a sale. Discussed with customer what's wrong. The only thing I'm guilty of is a pressure sale. With the washer being in good shape, it was worthy of the repair. I packed up my tools and the customer walked me to the door and I left. The relatives did not walk me out to say goodbye. I don't know why they were mad at me. The customer's washer was a premium washer and well worth the money for repair, I felt."

"The customers true name is [Member Name Removed] I scheduled a service call with customer with her agreement, arrived with such time. Customer did not answer her door. I heard customer inside house. Then I received a call from customer saying we did not agree on such time. I told her I'm sure we agreed on such time. She asked me what my service call is - I told her the price and asked if we could make another time and attempted to work with customer. Said "No, I'll think about it" and then hung up. Started the rest of my day and received a call from such customer - She said she would be available in an hour to come out and I mentioned this wouldn't work due to my obligations to other customers. Referred her to call someone else. She was playing games with me. Obviously, customer was confident in my services from prior work done."

"the customer that I serviced there refrigerator was having a bad day.and reflected on me.she was just not happy about spending money. but know one is happy with these times.we live in I tried very hard to please the customer. but she was having none of it."