Get matched with top appliance repair pros in Newport, NC

"They did fine"

"The guys did an Excellent job made sure everything was working and done right."

"I called for repair service (not under warranty) because my LG refrigerator was no longer cooling. Was able to get an appointment quickly and the woman who answered the phone was so nice. I was told that I would receive a call when the tech was on the way - I did not but I was able to follow on the map which was a great tool. Tech came in, put their tool bag down, opened my refrigerator and said "Thats not good." Asked if we heard some kind of ticking - which we did not. Never touched a single tool or looked at anything else . Then he decided I needed to replace the compressor and we received an estimate for approximately $1400. He then let me know about the options they had on-site that I could replace mine with. I was under the impression that there would be a more thorough diagnostic and as I see from your previous responses to other reviews, that is what I should have had. I understand that the techs are experts in their field but I expect more from a diagnostic than opening the door. After my appointment I got a little nervous and called the business to ask questions as I wasn't confident with the way the visit went. Was told the supervisor was on the phone and he would call back. Now it's Thursday, almost a week later and I never heard back so I called again today. Told the woman who answered that I was waiting on a call back and she said there were no notes in the system so just wanted to know what was going on. I let her know and asked her what a diagnostic should have consisted of and told her my concerns. She put me on hold and was going to get the supervisor on the phone. Instead, she got back on and let me know that the supervisor said that the tech is an expert so he just knew it was the issue without doing anything else (along those lines, not verbatim). How confident should I be in the service I received, especially when that is a supervisors response? And honestly I thought it might be the compressor myself before I called because that seems to be an issue but I called your business so that I could be sure it was the issue and because you would do a diagnostic to confirm. I didn't pay so someone could tell me my refrigerator wasn't cooling. I already knew that. Would you be confident if you pulled into a car repair shop because your car was acting up and they looked at it and told you the engine needed to be replaced without looking at anything?"

"They do terrible customer service. They are lazy. We had 3 different visits from them because the fourth visit was supposed to be 9-5 Friday for them to hopefully finally fix it bc they havent in 3 visits. I waited all day. No one came or called. I called and left msg and they called me back while I was on speaker with Lowe's. AppTech said there was no service order for them to come. Lowe's heard their lies. Lady from AppTech was rude and said they fixed my washer. They did not! It still violently shakes. All they do is come put a level on it and level it each time and say that's why its shaking. I said each person that comes levels it. That's not the problem! It gets unlevel from shaking so much if it was even unlevel in the first place. I wait for them all day thr past 3 times they came and they come around 4:30pm and stay about 5 min and leaves. They don't go into the washer at all! Mark who came last time with a woman who never spoke a word were rude and told me pretty much I didnt know what i was talking about and that leveling one leg 3/4" fixed it. I told them I would be calling them back to fix it being it's under warranty with Lowes and we were stuck with AppTech because I know it's still broken. They said it's fixed. Well after the no show the 4th scheduled visit Lowes has scheduled me with another company. I hope AppTech goes out of business because they have terrible rude customer service and they dont fix anything."