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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It was good. I would give them a 5."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Cleaned fireplace and chimney. Inspected chimney with inspection camera. Did not make a mess. Emailed a detailed receipt saying fireplace is OK and ready to use."

"One of the major concerns, when you move to another State is finding new key service providers. How fortunate are we to have found Sabastian and Appliance Zen. We are truly in an "om" state after using their service. Our oven stopped heating up and Sabastian not only found the problem on the circuit board but was able to repair it. "Nobody" does circuit board-level repairs. My past experience has been that a service provider would just say, "sorry, you have to replace the entire board assembly." At greater expense. But not Appliance Zen. The other issue with the oven was that it was running 25 degrees hotter than the temp we set. That turned out to be an easy adjustment. No repair needed. Lastly, our dishwasher was also acting up - not cleaning all of the dishes on the bottom rack - and Sabastian determined what was wrong, but after checking the prices of replacement parts, factoring in labor and the age of the unit, he recommended against the high cost of repair and to just replace the unit. Beyond the excellent service, Sabastian is just a badass guy to be around. Great conversation and great technical skills. What more can you ask for? Appliance repair provider found. Check that box."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Told to come in without an appointment for a new battery. When I arrived was told I needed to have an appointment. When I arrived the next week I was told they didn’t have the battery in stock. That’s two hours of my life! Total frustration. They’re smart enough to send an email checklist to make sure I was prepared with my phone to have the battery changed. They were not smart enough to send me an email saying they didn’t have the battery in stock. Total garbage!"

"I planned a big party for my only son’s high school graduation this past June. Friends and family came as far as California to attend, and I hosted them at my house. I wanted to refresh the guest spaces (bedrooms and lower level) so ordered new carpeting. I bought carpet from Connie at Home Depot in Asheville on May 27th, and she rushed the order for installation prior to June 15th (graduation weekend). However, when the carpet arrived at my home on June 12, the installers discovered that the person who measured my rooms, had made mistakes by confusing the rooms and measurements so that the truck had the wrong carpeting, in the wrong amounts, and even some missing! I agreed to let them install what they had on the truck because I’d packed the house up in preparation, and my guests arrived in two days. The installers pulled out the old carpeting upstairs and exposed the sub floor in the hallway and my son’s room. Then they rolled out the new carpeting to cut, and saw it was moldy and dirty. I decided not to continue with the installation. A new team of installers came out 2 weeks later and discovered the measurements of the rooms were mis-labeled and incorrect in places, and again carpeting was missing. After lengthy conversations with the Installers, I decided to visit my local store and speak directly to management, who said the installer would be back the next day with the correct carpeting, but likely they wouldn’t have enough.(?) From June 12th (the original installation date) until now, July 7th my life has changed. I’ve been accepted to a Culinary School in California. I now need to rent my house to pay for my lodging while going to school. The color of carpeting that I originally chose is too light for a rental property, and so I asked if I could (as long as the carpet hasn’t been installed yet) change the color. Management said that I could as long as I paid 20% restock fee ($1500!). I couldn’t believe it. I suggested that if they’d installed the carpet on June 12th that I’d just accept the color, but since they hadn’t—perhaps we could even split the restock fee? They refused. I reluctantly agreed to let them install them install the originally ordered carpet. I feel coerced. I STILL do not have carpeting in my home that I paid $8000 for in May! I have not heard from Home Depot, and my house is still packed. The graduation has come and gone, and still exposed staples and nails riddle the floor in my upstairs hallway and the entrance to my son’s room. It’s hazardous to walk. I told the management of Home Depot about this, and still no carpet. I feel disappointed, angry and have lost faith in Home Depot. Home Depot insisted that I pay 100% of the carpet and installation up front. If they didn’t have my money—I’d choose to do business elsewhere."