
Serving Normandy, MO and surrounding areas
Approved
In business since 1987
Emergency services offered
Warranties offered
"Kirkwood Plumbing is represented by very capable plumbers, does its work without surprises, and has a very strong commitment to customer satisfaction. For those reasons I give it an A rating. Below is the story. I needed to have the upper stack of the toilet replaced and have a new toilet installed. Of the 3 companies I called, only Kirkwood Plumbing sent a master plumber, a plus. Paul was very observant and identified the least intrusive manner I was chip to complete the tasks, which in an old home, was not simple. Although not the least expensive bid, I accepted it based on the confidence Paul inspired. That was a very good decision. Greg arrived on time at the appointment date and immediately went to work. He is a capable plumber who worked very hard and efficiently, a plus. He had a great manner with his assistant and it was a pleasure to observe them working together. Greg was determined to leave me with running water and a functional toilet by the time he had to leave, and that was much appreciated. To that end, however, he did not take the time to go back to get the correct saw to cut through the cabinet and wall and thus created sufficient dust particles to saturate the air. Nor did he go back to get the correct shut off valve so he didn't install one. Those were negatives. After he left, I noticed that I could no longer open the faucets in the bathroom so I got in touch with Kirkwood plumbing. They immediately rescheduled a return visit, a positive. Greg attended to the issues that remained but couldn't repair the faucet problem. Although he was convinced that he did not cause this problem, he called Jason in to take over, another plus. Jason is a very thoughtful, methodical plumber who calmly and efficiently repaired the problem. I don't know if he thought this issue was a separate or related problem but he refused any additional payment that I offered, another plus."





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