Zoom Drain St. Louis

I had two exterior faucets that were leaking, know that I risked frozen pipes if I did not have them fixed, consulted you, selected the Zoom company that was at top of list. Tehir plumber showed up on time Monday Morning, I showed him the faucets, requested that he install new washers,he informed me that they were too old to repair, suggested frost free ones, and as I knew they had to be fixed before winter, I agreed (I am still trusting them because of their Angi rating) He informs he he will have to cut hole in the finished ceiling to access pipe to complete installation, I agrees, he cuts but cannot locate pipe, goes outside to look again, cuts another hole, still cannot find pipe. He then tells me that he cannot replace it because of how the pipes are installed. Then he goes to the back faucet and decided that he cannot replace that one either. Somewhere along the line,not telling me, he shut off all water to my house someplace in front lawn. He then proceeds to put new washers in each of the faucets, I observe him doing so in the front, and turn it on and off myself. At this point, he suggests a shut off valve for the back faucet, which I agree to, and he begins cutting a length from the pipe in the rafters. Now remember, He has been in the back several times, but apparently did not notice the gas grill installed five feet from the house. IAs I agreed to the shut off, go upstairs to wait while he cuts a section of the copper pipe which he thought was water, but really was the gas connection to the grill. I soon start smelling gas, inform him, he smells it too, had an immediate evacuation. At this point he walks away from me, turns his back, starts calling someone, informs me that he has to call the fire department and Spire gas company, while I am standing there without any warm clothing in the drizzle. Fire dept. begins to clear he interior air of my house of gas, gas person goes downstairs and caps the gas pipe, they put me in his truck with heater on so I cannot hear any of the things they are discussing. I am informed that they shut off the gas (NO FURNACE!) I had to get someone in there to check everything out before they could turn it back on . I contacted Rhymes heating and Cooling , they gave me a Tuesday morning appt, but fortunately for me later in the afternoon they were able to get their man out. About this time was when your company called to ask me how it went, I started the story, your person gave me the customer service number to contact. But the story is not over...the Rhymes guy spends two hours, even calling in colleague to assist, but cannot find any leak. They cut more holes in the ceiling to access the gas line going to the kitchen stove, cannot find anything. At this point, he asks me to call Spire to ask if they can come and pinpoint what needs to be fixed to get my gas on....they suspect it might be in the meter area, which they cannot touch. Spire agrees to send an emergency guy out. By this time, my mouth is so dry I desperately need water...there is nothing coming out of the faucets.!!! The Rhymes man calls the water company, who will send emergency call. At this point, it is about 4, I pay Rhymes $389 for two hours work, necessitated b the Zoom guy cutting the gas line. A bit later, the new Spire man comes, takes the meter apart, cannot find anything there, spends another hour+ checking everything out. The water company guy arrives, cannot find any problems indoors. Remember the Zoom guy turned off the water in the main shut off...he left without turning it back on!!! Water gets turned back on. The Spire man turns the gas back on, and they both leave sometime in the dark. Bottom line, the Zoom plumber was certainly not up to the job, did not even clean up the parts of the ceiling that fell to the floor, even questioned me about all my clothes hanging in the basement, what my husband thought of it, I advised him that I had been married to an abusive man who I divorced 50 years ago, costing me $389 bill to Rhymes, $465 to Zoom for two washers, a torn up ceiling. a nightmare of a day. the

Zoom Drain Review – Professional, Polite, and Positive Energy We had the pleasure of working with a technician from Zoom Drain who truly stood out. From the moment he arrived, he brought a calm, professional energy that instantly made us feel at ease. He was polite, respectful of our space, and took the time to walk us through every step of the process. He diagnosed our kitchen drain issue efficiently and clearly explained both what was causing the blockage and how he planned to address it. Most importantly, he offered multiple options for how to move forward—without pressure. We chose the hydrojet service for long-term peace of mind, and he made sure we understood exactly what that entailed. Great communication, solid expertise, and a positive attitude all around. Highly recommend Zoom Drain and their technicians if you want reliable service and transparency from start to finish.

The company was Professional and the plumber was friendly and listened to all my concerns. Dwayne explained everything he was doing and his findings to me.

They were very professional. They were very capable. They responded quickly.

He was friendly, knowledgeable, actually arrived a bit early, and got it fixed up in about an hour. Great experience.

Knowledgeable, helpful and efficient.

Quality work at a fair price

Zoom Drain was super professional! They showed up on time, fixed the problem quickly, and were super friendly – I definitely recommend them!

My drain was backing up whenever I ran the washer or dishwasher. Called Zoom. Jason and Dwayne came out within several hours. Tested main drain and basement drain. They identified the issue quickly and gave me a price. I had them fix it immediately and when they left, I ran a load of laundry. No water backing up!! Professional, great price and very speedy. I'm extremely happy with their work and will call them in the future.

Dwayne & Jason did an excellent job unclogging my main they snaked it then sent the camera thru to ensure it was clear I will use them for all plumbing needs

Duane and Jason handled my drain problem quickly and professionally. They came out the day we called and diagnosed and fixed the problem. I feel confident with their ability and will call in the future if I have a need.

The folks at Zoom were friendly, responsive, communicative, prompt and professional. Our stoppage was cleared, explained and fairly charged. Thank you to Adam, Amber, Dwayne and Jason.

It was good experience. They came and did the work swiftly as expected.

Extremely fast and courteous service.

Amber and Dwayne were wonderful. I called as an emergency situation and within an hour he was at my door. Very knowledgeable, worked quickly and efficiently and price was reasonable and less expensive than we discussed. I saved this company in my phone and will be my Go To when I need any plumbing work!

Our washing machine drain was clogged and we had a bathroom sink that was draining slowly. We requested quotes through Angi and Zoom drain responded quickly and said they would send someone out. The initial response was good. The plumber arrived on time and quickly cleared the bathroom sink. It took him about 15 minutes and we were charged over three hundred dollars. He stated that they work on a flat fee per drain and not by time. Basically we charge to complete the job. He then starting working on the washing machine drain. He did not have the correct equipment and had to come back the next day. He worked on it the next day and wasn?t able to clear it. He declared that the pipe must be broken and would be happy to give us a quote to jackhammer the basement floor to get to the drain trap. Estimated it would likely be a few thousand dollars. He then proceeded to charge us another three hundred dollars for that drain even though he never fixed it. So he cleared on bathroom sink and we were out over six hundred dollars. We called another plumber who came out the next day. He not only cleared that drain (no broken pipe) but also cleaned out our two other bathroom sinks for a total cost of two hundred. We will never use Zoom drain again and do not recommend.

Got here the next day and unclogged our drain.

I had the best experience.

Great experience. They are dependable for sure ð ð ¯

While they got here sooner than expected I would like to know estimates before they come out, to compare. However I guess like hospitals they do not want to post rates for emergencies. Was give cost before repair was done though. Not extremely high but higher than I thought.

On time, thorough &good price

Andrew and team were out very quickly and worked in a storm to get our sewer lines unclogged so we did not take on more water. We had another big rain storm the following week with no more water backing up into the basement!

They went above and beyond. They came out before the scheduled work date to install the sump pump when the previous one failed. This prevented flooding in the week leading up to the job’s execution.

Technician was very thorough in explaining what needed to be done to replace a sump pump and moving some of the PVC drain pipe. Everything was completed to my satisfaction and in the time estimated.

Sewer line breakage. Zoom was able to locate and replace the pipe without issue. They were punctual, fast and efficient. Their quotes were straight forward. Best price, great service.