Get matched with top heating and air conditioning pros in Greenwood, MO

"They did fine"

"We were assigned this business from our home warranty company. It took nearly a week for an appointment, May 29 2PM-5PM. At 4:55PM we called for a status. We were told the technician would call 30 minutes prior to arrival. At 5:45PM we received a call, he showed up at 6:35PM. The toilet needed replacement. We were told the appointment would have to be rescheduled as he did not have a replacement. Today, June 1, we learned they had canceled the service order. No call, no explanation. DO NOT DO BUSINESS WITH THIS COMPANY."

"It is time I speak up about the service and care I have received from summit heating and cooling. Summit came to my home and said what I needed in a furnace and A/C at that time I ask them why they were going to put that small of a furnace in my home it was around 110,BTU BTU and Summit were taking out a 135. That worked fine and keep my home nice and warm and cool in the summer. So Summit installed a 110,000 BTU furnace with a dc motor that has a RPM of around 1000. The fan is not able to move the air to keep my home warm. They removed a furnace that was 135,000 BTU the fan had an RPM of 1850. The home I live in is very large and the furnace was not able to heat or cool my home we hade a vey cold spell a few years back and the furnace was not able to heat my home over 55 and the furnace ran day and night for 5 days. So summit came to my home and installed a new furnace it was a 135,000 BTU with the same fan that moves 100 RPM. Now I have lived in mu home for 25years and the past 7 years or so have been cold all winter and they never come out and done the service call Summit said they would do, So this year I will be replacing my newer furnace with a furnace that will heat and cool my home. I will not be calling SUMMIT HEATING and COOLING. What to say buyer be wear. And if your a disabled Veteran take time to shop and get what you need at a good price. My total cost was around $14,000"

"I am a landlord with several properties. I have two major complaints with this vendor after years of use. First, they have gone to the wrong property for service by not listening to the service address requested. They don't have the software to store multiple address and have sent repairmen accordingly. Second, their phone service is terrible. Multiple cell phone calls were unable to establish a connection that worked. As a final result, I used a land line and it to was bad and after being on hold for ten minutes, I cancelled the latest appointment and will not use them again. Their service tech's are pretty good, if you can get them to the correct property."

"Worthless new outdoor unit and a coil installed been out three times still leaking Freon go anywhere but here"

"This company was referred by a friend who had used them for flips in the past and had positive experiences. Perhaps it was due to Randy not being available during our job to run things, but we had an absolutely terrible experience. Long story short, I'd give the final work product a C, and that may be generous. Orlando regularly cut corners or ignored issues, which led to multiple redos. Project was way over schedule and extremely stressful. We were also treated terribly by Jackie, who accused of us lying and being too picky. Long version... We had a pretty straightforward kitchen update, new granite, backsplash, repoly on cabinets and a new wet bar/cabinet to replace a desk. Demo went well and took about a week, then we waited 3 weeks (with no working kitchen) for granite. We had to contact the granite sub directly to get any updates and schedule installation. The initial backsplash install (subway tile) was absolutely terrible and amateurish. No miter cuts on shluter and raw edges on all outside corners. On first redo, Orlando tried to cut corners to reduce tile replacement, so it still looked terrible. Third attempt, not great, but acceptable. Throughout entirety of backsplash installs, no supervisor came to our house to direct the work, so it was left to us to work with Orlando and try to problem solve to correct the problems. After waiting 8 weeks beyond the originally promised date for the cabinet, they installed it in the wrong place and it was not centered under the existing hanging cabinet. We did not notice this until the backsplash was installed and it became obvious. When talking to Orlando about it, he said he noticed it before installing the backsplash. So I guess he was just hoping we wouldn't notice? Another corner cut. To reduce rework, we agreed to moving the upper cabinet and redoing the top row of backsplash. Not ideal, but acceptable. Then came the repoly of the cabinets. After initial application, we noticed several drips and brush marks. Showed them to Orlando and he attempted to fix. Result was so much worse! Next day, I get a final invoice. No walk through as indicated in the contract. When I explained the new issues with the poly, Jackie accused of us making up the issues and just trying to skirt the last payment. No supervisor had been to our house to inspect the work and she's accusing us of lying! In the back and forth, she starts by stating neither me or my wife were there to inspect the work. When I point out that I was working from home all day, she says she was misinformed and then the story changes to I was standing over Orlando watching him work. Also not true as I was working in my basement office and Orlando left without telling me. So who is lying at this point? Then she simply demands final payment, completely ignoring our complaints. I demand that a supervisor finally come to our house to actually review the work, so Dustin finally does. Guess what, he confirms our complaints were valid and indicates the method Orlando was using to apply poly to the cabinets was wrong. So Orlando reworks them again. We're still not happy with the final product, but decided to pay the invoice and cut our losses, because it was obviously not going to get any better. One other note...every time payment came due, we'd get an invoice emailed to us late in the week with demand for immediate payment so they could make payroll. This company has been in business for 30+ years and they can't make payroll unless they get my $3k payment on Friday? This is either a lie or an indicator of a poorly managed and struggling company. Either answer is a big red flag! Now bring on the response to this review that will undoubtedly blame us and include a bunch of excuses. We got plenty of those throughout the nearly 4 months our project took to complete."