Get matched with top plumbers in De Soto, MO

"Extremely customer service experience. The representative I dealt with was not only unhelpful but also came across. As both judgmental and lacking professionalism when I asked clear questions about pricing I received vague misleading answers. They scheduled an appointment that I had agreed upon for one o'clock pm but no one show up or call. Instead I received a text for 1 o'clock pm.; When I called to let them know The situation and the pricing they have changed their answer from 1 -3pm and told me that there was a fee that would be applied. When I asked a follow up question the Rep. hung up on me. The overall behavior was unprofessional and extremely biased based on demographic that they choose not to served. I would expect more transparency, respect and communication."

"Only rating 1 because it doesn't go lower. Had a new unit installed end of Sept 24. First time power goes out on 11/5, no electricity. When tri state sells you a product, they pitch their amazing customer service with all these guarnatees of knowing when your unit is out before you know and having someone there within 24 hours etc. Well, the first call we make we are told it will be the end of Nov to get someone out to look at it. 3 weeks. Nobody shows up. Then we get a call that says "your appointment on Dec 12 has been canceled and the earliest we can get to you is Jan 16th. This is 2.5 months wait to get service to fix a nearly $20k unit, that is upcharged because of the excellent service. You can't get anyone to answer your call. you wait on hold for 20 minutes, then have to leave a voicemail in which you will not get called back. Based on my experience, find someone else and pay less. Even if the service is bad, which it can't be worse than this, you save money! @kohler"

"Very professional service, and great customer service."

"Great family owned professional crew of gentlemen.Patient & answered all my questions clearly.Very happy with their service. Very thankful they were recommended to me and helped me.It’s rare to find real professionals who you can trust.These guys are it.Highly recommend."

"Zoom Drain Review – Professional, Polite, and Positive Energy We had the pleasure of working with a technician from Zoom Drain who truly stood out. From the moment he arrived, he brought a calm, professional energy that instantly made us feel at ease. He was polite, respectful of our space, and took the time to walk us through every step of the process. He diagnosed our kitchen drain issue efficiently and clearly explained both what was causing the blockage and how he planned to address it. Most importantly, he offered multiple options for how to move forward—without pressure. We chose the hydrojet service for long-term peace of mind, and he made sure we understood exactly what that entailed. Great communication, solid expertise, and a positive attitude all around. Highly recommend Zoom Drain and their technicians if you want reliable service and transparency from start to finish."

"Cody was professional and the install was done in a timely manner"

"Rion was very professional. He laid out the job and explained everything as to and how it would work. The job was completed in a very timely matter and cleaned up very nice. I would definitely recommend him and his company."

"He was prompt and efficient but did not show up on time."