Get matched with top water softener pros in Shafer, MN

"Les returned my call and actually suggested that I could call another company that they recommend for potentially quicker service for drain issues. I wasn't in a hurry (out of the house) and had been happy with Zell in the past so I decided to wait (the wait was due to my needs as well as their availability). Les made two calls to confirm and showed up on time. He went right to work and got through the gunk that must have been pretty far down the pipe (traps were clear). He gave me suggestions for keeping the drain clear in the future."

"Excellent workmanship, advice and professionalism. Have used Dana and Jake several times - they are great! Kathy is awesome as well - gets you taken care of right away and is as nice as they come!"

"He has done lots of work very well!"

"as advertised"

"Water softener was timely installed and works fine. The issue is that the water softener installed had a plastic dial that was not in English. My home was a new construction in 2017 I contacted them in late 2018 asking for them to replace the dial that was not in English. They said they would put me on the schedule for the next week to replace it. They never showed up and I forgot about it. I recently reached out to them again to replace it, and they noted that service was completed in 2017 and asked why I didn't reach out before. I said that I did and they didn't come out. They asked me to send them a picture, which I did, and they proceeded to tell me how to operate the unit. I noted that I didn't need help operating the unit, I wanted a unit that would be in English, and directed them to the picture where the plastic dial had setting in a foreign language. There was some confusion as they thought I was talking about the display, and they proceeded to explain to me how to operate the display, and I continued to try to explain the display was not the issue, but rather the plastic dial. The conversation became tense, and there was shouting from both of us. The conversation ended with the owner saying "I don't have time to deal with this bull***" and the call ended with him asking me if I "forgot to take my medicine this morning." Professionalism aside, at the end of the day my personal expectation as a customer is to have something installed in my home in a language I can understand, and a company that will stand behind their product and make things right. The owner's response was "they make these in 17 different languages." When I tried to press whether I can get one in English, he again started talking the portions of the product that had English on it without addressing the actual problem. Overall a frustrating experience. No complaints about the initial service or the product itself, only the lack of professionalism, not following through, and not standing behind the product."

"During a recent heat wave, so many AC guys were scheduling initial visits weeks away, and installs additional weeks after that. Genesis came out to review my problem days after contacted, and installed new AC about a week after that. Responsive, courteous, professional and cheaper than the area big HVAC companies."

"I've used Dusty's Drain Cleaning services multiple times and always have had a very good experience. They are very responsive, punctual, and provide accurate up-front price estimates. I appreciate their quality work and overall professional approach."

"I posted the desired work on Thumbtack, and received a response from North Central within a day. I appreciated that they gave an estimate of the cost in the response. I contacted them and was pleased with their response, and that they were available to do the work within a week. The owner, a master plumber and his son showed up at the scheduled time, had several suggestions, and completed the work quickly. I recommend they be contacted for any plumbing needs."

"BUYER BEWARE! I WAS CHARGED $530 TODAY FOR A JOB THAT RUMPCA WOULD HAVE CHARGED $250 FOR ONE YEAR AGO: PLEASE READ ON: RUMPCA NO LONGER BILLS CUSTOMERS BASED ON PARTS AND LABOR. I Just spoke with Mr. Rumpca on the phone and he explained to me "We stopped doing that a year ago." The least they could have done for a long term customer was tell me up front that parts and labor charges are out the window. Mr. Rumpca further explained "We now charge a flat rate." IN CASE YOU'RE WONDERING WHY RUMPCA NOW CHARGES A FLAT RATE here's how it works straight from the mouth of a reputable small business organization: "When a small business is paid a flat rate for completing a service, it can make more money by performing more services in a shorter amount of time" Unfortunately that means you, the customer pays more. In my case a lot more. More than double the price of what I would have paid under Rumpca's prior labor and parts pricing system. My furnace was not working properly yesterday. So I called Rumpca and they stopped by. They ended up replacing the gas control valve. Under Rumpca's prior practice of charging for parts and labor the total cost would have been $250. Here's how that breaks out: - LABOR $150: According to Homeguide The average cost for a service call is a minimum charge of between $75 - $200 and that is applied to the first hour of labor. I'm using $150 which is near the top of Homeguide's range. The technician was at my house for 1/2 hour - SEE TWO PHOTOS AT BOTTOM. Here's what he did: 1.) He looked in the error code window on the front of the furnace and it indicated that the gas control valve was bad 2.) He removed 2 screws and took off the furnace door 3.) He detached 2 electric quick disconnects from the existing gas valve 4.) He backed off the 2 threaded fasteners and removed the existing gas valve 5.) He rubbed thread sealant onto both threads and attached the new gas valve 6.) He plugged 2 electric quick disconnects into the new gas valve 7. He ran a quick pressure test 8.) He refastened the furnace door with 2 screws. THAT'S $430 DOLLARS FOR 1/2 HOUR OF LABOR - THAT IS WHAT I PAID UNDER RUMPCAS FLAT RATE PRICING - UNDER THE PRIOR LABOR + PARTS PRICING MY LABOR COST WOULD HAVE BEEN $150. - PARTS $100: The gas control valve Rumpca installed is sold on Amazon for $75. Since Rumpca is a business, they pay about $50 for the valve. Assuming they double that to make a profit on the part, $100 for parts. - TOTAL COST THAT RUMPCA WOULD HAVE CHARGED ME A YEAR AGO WHEN THEY WERE STILL CHARGING A FAIR PRICE BASED ON PARTS AND LABOR WOULD BE $250 ($150 labor + $100 parts). UNDER THEIR NEW FLAT RATE PRICING I WAS CHARGED $530. That's right! $530 dollars for 1/2 hour of labor and a part that cost them around $50. YOU NO LONGER RECEIVE AN ITEMIZED BILL THAT BREAKS OUT PARTS AND LABOR - Just a single line with the final amount. It's like taking your car to the auto mechanic and paying an expensive bill and you have no idea how much you paid for parts and labor - Since you're not a car mechanic or in this case a heating and a/c technician you have no idea how the costs break out for the parts and the labor - Not exactly good for an informed consumer but great for the small business, in this case Rumpca. RUMPCA IS NOT THE REPUTABLE COMPANY THAT I'VE BEEN DOING BUSINESS WITH ALL THESE YEARS. In my opinion their new business model is to gouge as much as they can from the customer with flat rate pricing and manage their Google reviews so they look good (That night after they preformed the service they solicited a Google review from me via text message just like shady online companies do). I will be filing a formal complaint with the Minnesota Attorney General and the BBB - Rumpca should have notified me up front that I was no longer being charged for parts and labor as has been the case for many years. Morally suspect to say the least when a company changes their terms of service without notifying an existing customer. I will also post my review on all other online review sites so others know the score."

"The system was installed in just over one day. Hassle free. The installation went well. Tim was very knowledgeable in the requirements for this unique system. He was professional in his approach in doing the job. I would not hesitate in utilizing Tim again should an appropriate project come along."