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"We made the unfortunate decision to make a purchase of two windows from Champion at the end of May/beginning of June 2021. When the salesperson showed up, after discussing the need to keep cold and dry air out of our basement in the Winter time and hot and humid air out of the basement in the summer time, we settled on purchasing horizontal sliders for our basement as the best option for those purposes. In no way, shape or form were we informed that these would come with an open weeping channel that would run the risk of either intentionally or defectively defeating the purpose of the purchase as was discussed. While we were informed that the process would take approximately 8 weeks to get our new windows manufactured installed, we were fairly patient with them given the supply chain issues last summer. Rather, Champion finally reached out about 14 weeks later in September to schedule the installation. Unfortunately, the installer informed us that they had previously not measured correctly and the windows that were manufactured were not the correct size. While the installer said that we would be put at the top of the list for getting the correct windows made, it took another 3 months/end of December, before they were completed installed. The new windows looked fairly decent enough, however after a winter vacation in January, once we were back in February we noticed that the windows were letting in a significant amount of cold air. Both windows were letting in cold air in the joints, and more significantly, the open, uncovered weep hole on the smaller window was letting in a strong, consistent stream of cold air. We had a general contractor working on another project for us take a look, and he stated that in 30 years of installing windows, he had never seen anything like this, stating it was like having a freezing cold air conditioner pumping cold air into our basement in the dead of winter. The cold air being let in through the defective weep hole was approximately 10 degrees warmer than the temperature registered outside. I have attached photos here showing the temperature being let in through the weep hole, 28 degrees, when it was 20 degrees outside, and another one showing the 40 degree temperature when it was in the low 30s outside. Additionally, we were not provided screens with the original installation and have not received any communication on when these are going to be provided or delivered. At that time in February, we reached out to the salesperson that sold us the windows, to request that they come out to take a look to fix it or to come out and show us what our options are to get a replacement. He passed along the message from their service desk manager that we should just cover up the hole with a piece of tape or felt to keep the cold air out. After explaining that this was a completely unacceptable and inadequate remedy and again requesting that they send someone out to fix the issue immediately or show us what our options are to get a replacement window, or provide a refund to hire a company that sells functioning windows, we were just strung along by the sales person for the next two weeks with no action taken. We finally escalated the issue to the sales manager, who informed us that he had put us at the top of the list with their service department, and had sent along the urgent issue for them to have someone assigned to come out and fix the issue. That was two months ago, and no one from Champion has yet to come out to fix the defective window or to come out to show us what our replacement options or to explain to us what the refund process is so that we can move forward with getting a functioning window in place. We’ve reached out to the sales manager multiple times since then, and it is apparent that his intent is to just keep stringing us along at this point. Our previous 30 year old fake Pella windows far surpassed our new Champion windows in keeping the cold and dry air out of the house. Be wary of the 5 star reviews, they offer additional discounts in the sales process for potential customers to post these reviews online. It's not a surprise that they have an F rating with the better business bureau."

"I first met Jeff Moore of Capital Siding, Windows and Roofing in 2018.  It was time to reroof my 110+ year-old house (that has more hips and angles than a fashion show) and I wanted to do it right.  I took 5 bids (6 if you count the company that was a no-show) and ended up with a range of bids that varied by nearly $20,000.   Capital came in near the midpoint of the bids but it wasn't the price that sold me - it was the care they put into their bid and the feeling I got from Jeff and, later, his son Danny.  They included more detail than any of the other companies I considered and I spent quite a bit of time on the phone with Jeff over the course of a couple of weeks where he answered all of my questions and explained all of my options.  Jeff struck me right from the start as an earnest, straight-up guy who was giving me his best offer.  No posturing, no pressure, just a good offer and a good feeling. Undertaking a major project on my house, my biggest asset, was stressful.  I was worried about everything.  Is this a fair price?  Is this the right company?  Will the crew stay on schedule?  Will they damage the property with their equipment?  Do I have any idea what I am doing?  Ultimately, you have to make a decision and for me, that's usually going with a gut feeling.  My gut said Capital so I signed the contract. Once work got underway, Azael, Jeff's primary crew chief, was on site every day.  He's a great guy, easy to talk to, always with a smile and a laugh.  The crew did their work, cleaned up every day, and kept the materials organized.  Couldn't ask for more.  Jeff and Danny came out several times during the project and we spoke by phone regularly.  Calls were usually returned the same day and always by the next day.  Changes (like my decision to add gutter covers) were handled clearly and easily and there were no financial surprises at all.  They did an excellent job. If I could do it again, would I choose Capital?  Wellllll...yes.  In fact, I did!   In August of 2023, while I was out of town with my family, our house got walloped by the big hail storm that rolled through Minneapolis.  By the time we got home a week later, work had already started on 4 houses on my block.   My first call was to Capital and they came out a day later.  My beautiful roof and old siding had taken major damage.  Danny and one of the roofing crew walked every inch of my roof and took over 100 pictures.  The damage was significant but the integrity of the roof was intact.  Because of the severity of the storm, Jeff was booked until very late in the season so we decided to push it until the spring of 2024.  That turned out to be a good decision as I spent a good portion of the winter arguing with my insurance company.  Every time they sent an adjuster or someone to take pictures or get a materials sample, one of Jeff's team was present.  I finally got things sorted out with insurance, spring arrived, and Oscar, Capital's other crew chief who is just as approachable and friendly and great as Azael, came out with his guys and got going.  They did another beautiful job on the roof and the siding is just fantastic.  They did tons of hand-bent aluminum work to mimic the architectural detail my insurance wouldn't cover.  I think it looks better than it did originally.  My wife and I are completely happy with the work and love with the way our house looks now. Total satisfaction with two excellent jobs six years apart is no fluke. Capital is as solid as they come and I wouldn't hesitate to recommend them. Thanks again to Jeff, Danny, Mike, Azael, Oscar, and everyone at Capital. - Tim in Minneapolis"

"Signed contract today, same day as presentation, saving an additional 10%. Installation estimated at 8 weeks. Installation by Andersen of their products provides extended warranties that other installers can't provide. Complete full service from permit to installation to warranty calls all by Andersen. They provide financing if needed too. Extremely professional and knowledgeable design consultant."

"All done well. No more water"

"I do not recommend this company due to poor quality of product. - Jan 2023 bought 2 patio doors, 3 slider windows. Product that was installed in May included 2 cracked slider windows and all products had wrong color on interior. All needed to be replaced. - May 2023 bought additional 19 windows. After install in Oct 2023, 13 of the 19 had noted manufacturing defects requiring replacement in January 2024. After install of these replacements in January 2024, additional 7 had noted manufacturing defects requiring replacement in April 2024. At install of these latest replacements, 5 more had noted manufacturing defects requirement replacement (which has not yet happened) - June 2024 during rainstorm noted two of the window sets had significant water leaks. Company was advised with documentation on 6.4.2024; as of today 6.8.2024 company has yet to acknowledge my request for refund so I can re-replace the windows with a different company. Additionally several of the caulk lines were obviously done by a new employee, as I had to have the contractor installing new siding re-do those lines."

"They were difficult to work with and they would not own up to their mistakes."

"We had a great experience! We love our new roof and siding! Everything was done very quickly, and the install crew was very respectful and tidy with installation. We are hoping to replace windows and get them done with this company as well. Very professional team."