Get matched with top appliance salespeople in Pine Island, MN

"WARNING - make sure you get a fully price estimate up front before they begin to do work. I brought them in to work on furnace/AC unit/split AC unit servicing garage (based on a promotional price for the first two). It was found my split unit needed a recharge for coolant and I was told that it'd only be 5 lbs of coolant and that this would be priced by the pound (which was reasonable). The bill came and they tacked on a flat charge of $219 for the coolant (this is in addition to the $129 charge to look over the split unit). I felt baited-and-switched. I also contacted them about this, and the answer came down to "This is additional profit for us added onto your bill." Not pleased. At all. Particularly since the coolant in question costs approximately $6 per pound and they only used 5 lbs (one would assume that the $129 charge built in enough profit for labor/licenses/equipment due to the limited time spent working on the split unit. Apparently not). Comfort By Design does excellent work, and they do stand by their work, but just be VERY CAREFUL in finding out what they're going to charge you, particularly if something extra comes up when they're doing a job."

"Mark has parts for almost any appliance, better prices than online from Mgr. Prompt, communication great and reliable. He knows his appliances."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"The compressor on my LG refrigerator failed. I called a number of places but only Rogness could take care of it promptly. In fact, I called at 10 a.m. and Kevin was at my house at my house the same afternoon. He was very pleasant, and the repair went perfectly. His price was lower than the amount others had quoted me. I could not be more pleased!"

"Very well. From our 1st visit with Matt it was clear that his goal was to find us a refrigerator that would be a dependable resource for our needs. Kind of cool that he let us vent about our experience with our current fridge, then affirmed our choice of the Cafe model. Nice to deal with a person who listens first, then offers suggestions. The follow through was even better, as Dave, who may even own the store, called to advise about delivery availability and confirmed our time. On delivery day 2 men arrived 1 minute early, took a look at our site, and went to work. Neat, clean, no nonsense, 3/4 hour included delivery, takeaway of our old unit, hook-up water, and demonstration of the features. Impressive operation, great follow through. We’re impressed Pat and Dan"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I would not recommend water doctors to anyone looking for water treatment in their home. I've never written a bad review of a company but after my awful experience with Water Doctors I felt the need to share my experience and warn others. Water doctors installed our whole house water treatment system in 2016. Over the years the system worked "so so". Their customer service was never great. Fast forward to 2022 and multiple things started breaking down. We had to replace a tank, an irrigation rust removal system, and some valves (totaling $4,600). On the day the tech came to replace everything we were in and out of the house and not really paying attention to what they were doing. They ended up damaging our brand new (expensive) carpet (rusty water stains, and a large tear in the carpet). When I called to let Water Doctors know what happened they were very defensive and said they'd "do their own research on the issue and get back to me". When they finally got back to me they said the technician denied staining and ripping our carpet. It's quite upsetting to spend thousands of dollars with a company and have them treat you so poorly. We definitely will not be using Water Doctors again and I would not recommend them to anyone."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"