Al's Vacuum & Janitorial Supply

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We had a very positive experience. They were well staffed, with many customers in the store. The staff seemed very knowledgeable.

I would highly recommend Al's Vacuum to anyone interested in purchasing a new vacuum and plan to tell my friends and family about my great experience there. My salesperson was informative, professional and helpful. I did not feel pressured into buying something that I did not need. I just finished using my new Riccar vacuum and it performed just as the salesperson said it would. Great customer service!

Great store with helpful sales people and staff. I brought in my 10 year old upright vacuum because it was smoking and smelling like burnt rubber. Al's staff cleaned it up, replaced the belt and air filter for $75.00. The service took about a week and the vacuum cleaner is back in working condition. I also purchased a new Miele canister vacuum. The sales person was very helpful. I liked the fact I could demo a number of different models in the store to see which one I liked best. Prior to going to Al's, I had only looked at the big box stores where you can't try something out before buying it. It was extremely helpful to have someone walk me through the features of each vacuum, determine what I needed for my type of flooring, and even smash dirt and crumbs into the carpet to simulate the kinds of messes I face at home. Overall, a great experience. I'd definitely shop there again and have already recommended Al's to a number of friends.

It went very well. I was waited on immediately as I approached the Service Desk. The technician accompanied me to my vehicle and lifted the carpet cleaner out and brought it into the store for me. We discussed the problem - not extracting water from the carpet. He looked it over and told me generally that's due to one of the covers on the machine not being securely in place. He monkeyed around with it for a minute or two and the lid on the dirty water container snapped into place. He started it up and put his hand by the brushes to see if there was suction. There was, so he said he thought it would work okay now and I could take it home and give it another try - no charge. I was surprised and asked if he would recommend further servicing of the machine. He explained they have a maintenance service where they check the belts, lubricate moving parts, thoroughly clean up the machine, etc. and it costs $44. This sounded great since I was originally thinking I might need to replace it at a cost of over $300. I left it on Friday and was told it would be done by the following Wednesday. On the promise date they called me to say it was ready. When I picked it up and paid for the service the same technician brought the carpet cleaner out to my vehicle and loaded it in for me. They also sell/service Dyson vacuums. I was given a quote of $80 to thoroughly clean my Dyson. This seemed reasonable based on our experience of trying to dismantle and clean it ourselves.

They sold us top quality equipment that is much better than you would get in an ordinary store. It is professional grade stuff that can handle lots of pet hair and other tough situations.

Our 3 week old Eureka vacuum that has only been used 5-6 times became extremely loud recently. The Eureka website listed Al's as a warranty service provider, so I called to explain what was going on and ask if I need to notify Eureka before bringing our vacuum in for service. The male who answered the phone was overly aggressive towards me and rude (i.e. he spoke to me like I was some dumb female who did not know how to properly maintain a vacuum or read an owners manual). He did not seem to listen or believe that I had read the owners manual, properly maintained all filters, and had checked for clogs (there were none), even though I had done all of these prior to calling. Made comment that "the thing is probably all clogged up with pine needles". Excuse me, we've never had Christmas tree plus our entire main floor is wood floors (meaning I sweep them, not vacuum them). Was very flippant that Eureka would not pay for repairs before anyone even looked at the vacuum. This guy was full of attitude and I get the feeling that if my husband had called, he would have been treated with respect. He did seem full of assumptions and we all know what happens when one makes assumptions.

Upon arriving at Al's, the store was well staffed, and the repair done in a couple minutes while I waited. The charge for labor and parts was very reasonable. Then I told them I was referred by Angie's List.

Went in there since it was close to my house looking for a new vacuum head for my central vacuum machine. I received a rude response from the salesperson on how I couldn't just buy a head but I needed the whole package (hose, head, attachments). I knew that it wasn't true so I left.

Al's is amazing, they make these older vacuum cleaners look and work like a brand new machine, and their costs are very reasonable. Their estimates are on target with final cost as well as with the time needed for repairs.

WORK DONE ON TIME, LITTLE BIT OF AN ATTITUDE FROM SALESPERSON, BUT VACUUM WAS REPAIRED AS PROMISED.

WE BOUGHT A HIGH-QUALITY VACUUM FROM AL'S AND HAVE BEEN VERY HAPPY WITH IT (RICCAR). PLUS, THE YEARLY MAINTENANCE/CHECK-UPS ARE FREE!

GOOD EXPERIENCE. I'D GO BACK TO THEM AGAIN.

EXCELLENT JOB. MY VACUUM WAS TUNED UP AND THE CORD REPLACED. THE WORK WAS DONE IN A TIMELY MANNER AND THIS IS DEFINITELY THE PLACE I'LL GO FOR ANY VACUUM PROBLEMS OR CLEANING ISSUES I HAVE. THEY KNOW THEIR STUFF AND DO IT WITH A SMILE.

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OLD FASHIONED CUSTOMER SERVICE. THE SALESMAN SPENT THE TIME WITH ME TO DETERMINE WHICH VACUUM WOULD WORK BEST FOR ME AND THEN EXPLAINED TO ME HOW EVERY PIECE AND THE WARRANTY WORKED. IMPRESSIVE!

MY 11 YEAR OLD RICCAR VACUUM NEEDED ELECTRICAL WORK. AFTER REPAIRING, THE BEARINGS ON THE MOTOR FAILED. FACED WITH ANOTHER $100 MOTOR REPLACEMENT, I BOUGHT A NEW RICCAR. THEY REFUNDED ALL BUT $20 OF THE PREVIOUS REPAIR COST ($20 FOR LABOR) AND I BOUGHT A NEW VACUUM. THEY WERE EAGER TO MAKE ME HAPPY AND DID ALL THEY COULD.