Rogness Service Sales & Parts

Repairman diagnosed the problems and quickly made the necessary repairs.

He had to order a part and come back. One person came out to complete the service. He was good. He explained it. He left it clean.

I haven't used them in a while. They got kind of expensive. I don't remember what the price was but I remember thinking wow that was a lot just to tell me it wasn't worth fixing. I thought they could apply it to an appliance or something in their store. I used to use them a lot and I thought they just kept getting more expensive. They are a lot more than other stores. So we ended up not buying it from them. They would always come quickly. In the past I have always had good experiences with them but this last time I was just disappointed. I felt negative enough about the price that I went somewhere else. They have been helpful in the past. Maybe they didn't overcharge me and it was just me. The repairs they have done in the past I felt were really reasonable but it was just this time they couldn't fix it. I realize they had to spend time to look at it.

They went through and checked all the possible problems and recommended and did a reset on the system and it fixed the problem without needing to replace any parts. Works great now.

Serviceman needed to replace the panel on the microwave, had to order the part, came back as soon as the part was received. Everything went well, nice guy who did the repair.

They are very good at repairing large appliances. They are in the sales industry too, but it's refreshing to know that they will do great work and won't push for selling a new appliance until it necessary.

Excellent. The tech showed up on time, diagnosed the problem after investigating and ruling out what I thought was the core issue, and took corrective action.

Called for service and got an appointment the next day. Kevin was there on time and was able to efficiently diagnose and fix the problem. Freezer heater was out and not only did Kevin have the part readily available in his truck, he also spent time chiseling away built up ice on the inside on the freezer. Excellent Service! Glad I made the call!

We were given an appointment for the day after we called, Kevin arrived at the scheduled time and very efficiently diagnosed and fixed our appliances. Great after-sales (service) follow-up, too.

I called for an appointment, they were available the following day. The repair man showed up on time, was courteous and helpful. He identified the problem, which was the same problem I expected. We discussed the benefits of the older washing machines compared to the newer models, which are not as well made or last as long. It was an easy decision to repair my old washing machine, rather than purchase a new one. The repair man was quick and knowledgeable.

I did not utilize this provider.

First visit determined the problem - quickly! Second visit came just a few days later, after parts showed up. Personable & efficient work. We've used them before (dishwasher) and will likely use them again!

Excellent. Kevin, our repair tech was knowledgable and very professional

They had an opening within 48 hours of when I called to fix our appliances. They have a fixed initial service call rate that covers the first 15 minutes of time as well. Then its billed out in 15 minute increments. I called as our dryer stopped working. Kevin was so quick in repairing this (and he had the part in his truck), I had him fix our dishwasher, ice maker in our freezer, freezer door and he was able to disassemble our over door to be cleaned all in 30 minutes! Very professional and knew what he was doing. Highly recommend!

The refrigerator/freezer works perfectly and humms along much quieter than the original Whirlpool fan.

Discovered that the refer light was on, but it was not cooling in the freezer or non-freezer sections. Looked up service organizations on Angies list and found Rogness Service and Sales out of Hopkins who we had used in the past. Although the repair service was unsure when they would arrive it would deffinately early afternoon today. The service man had a control board in his vehicle because based on my description of the problem this was most likely the problem. The refer began to work. We found that the freezer did indeed work but was not cooling the non freezer section. We reported this to Rogness Service and Sales and they returned ealy the next day thermostat sensor for the non-freezer portion of the refer and it now works fine. Very professional.

They were very professional. Quickly identified and repair the problem.

The entire experience was outstanding

We had a leak in our dishwasher so that a small amount of water would end up on our wood floor each time we ran the machine. We had another (to be unnamed) company out to fix it. He said we needed a new door seal and that the cost would almost make it cheaper to buy a new machine, which he was happy to sell us. The service tech from came the day after we called, immediately diagnosed the problem as a leaky seal around the soap dispenser, sold us a $14 part, installed it and was on his way in less than 45 minutes. Has not leaked since. Excellent workmanship and cleaned up after himself very well.

They did an excellent job. Showed up on time.

Excellent, I'll use them next time.

It went very well. He was on time. He got right to the task. Quickly repaired both appliances. Took care to not damage wood floors. I was very pleased.

Everything has been good working with this company. I would recommend this company.

He called first before he came out to let me know that he would come between 1 and 3 p.m. He showed up between those times. He gave me options for repair or replacement for my washing machine. I am very happy with his service.

Called Rogness Monday morning and was told a repairman would come out same day. I was happy to hear that because I had tons of dirty clothing waiting to be washed. The repairman came in the timeframe I was told he would. He was professional and I felt very comfortable having him in my home. He took apart both appliances and ran some water in the washer. After seeing that there was no water leaking anywhere from the washer, he said the drain must be plugged and told me to call someone to fix that. My husband snaked the drain, and the washer didn't leak for a few loads. But then it started leaking again. Plus, the cycles don't seem to be working right (not spinning when it should be, etc.) Problems are intermittent, which are the worst! The last time I ran the washer it overfilled the tub! I've asked the repairman to come out again. I was surprised when I called the 2nd time, because I called on Monday and was told nobody could come out until Wednesday morning. The 1st time I called, the repairman came out on the same day (also a Monday). The repairman took apart the dryer and immediately IDed the problem. He came up with a clever solution that saved us $150. Unfortunately, we had to wait for parts. I waited until Friday (5th day since home visit) to call when they hadn't called me, and the person on the phone was unprofessional (plus, they couldn't find my service order). They talked it all over while I was on the phone, instead of putting me on hold. When they finally found my service order, they said that the repairman still had to do some work on the dryer but the parts were in. I had a feeling that the parts had been in for a few days and the repairman just hadn't gotten around to doing the other repair work in the shop. I didn't get any sense of urgency! I had more than a dozen loads of laundry waiting and my kids were heading off to camp! Then I was told the repairman would come out on Monday to finish the job. I wasn't given any type of timeframe but was told he would call before coming. When I hadn't heard from them by 2 p.m., I called the shop. I told the person on the phone that I hadn't heard from the repairman and could he please give me an estimate of when he would be at my house. He replied, "Well, I know he's coming and I'm sure he'll be there by 5 p.m." When I told him I had to have the repairman at my house by 4 p.m. at the latest, he said he'd contact the repairman with that message. The repairman contacted me not 2 minutes later and said he was on his way. Coincidence? I don't know and I didn't care. I was just glad he was finally coming. He got to my house quickly and finished the job in about 10 minutes. I felt like the repairman (Kevin) was extremely knowledgeable and helpful. He patiently answered all of my questions and let me breathe over his neck while he worked. And, like I said before, he came up with a clever solution to a repair need that saved us $150! The dryer works perfectly now and will probably last us several more years. I would have given Rogness a perfect score, except for the fact that they had no sense of urgency at finishing my job. Other than that, I was very happy with my experience.