Rogness Service Sales & Parts

The compressor on my LG refrigerator failed. I called a number of places but only Rogness could take care of it promptly. In fact, I called at 10 a.m. and Kevin was at my house at my house the same afternoon. He was very pleasant, and the repair went perfectly. His price was lower than the amount others had quoted me. I could not be more pleased!

Repairman diagnosed the problems and quickly made the necessary repairs.

Excellent!!

He had to order a part and come back. One person came out to complete the service. He was good. He explained it. He left it clean.

I haven't used them in a while. They got kind of expensive. I don't remember what the price was but I remember thinking wow that was a lot just to tell me it wasn't worth fixing. I thought they could apply it to an appliance or something in their store. I used to use them a lot and I thought they just kept getting more expensive. They are a lot more than other stores. So we ended up not buying it from them. They would always come quickly. In the past I have always had good experiences with them but this last time I was just disappointed. I felt negative enough about the price that I went somewhere else. They have been helpful in the past. Maybe they didn't overcharge me and it was just me. The repairs they have done in the past I felt were really reasonable but it was just this time they couldn't fix it. I realize they had to spend time to look at it.

They went through and checked all the possible problems and recommended and did a reset on the system and it fixed the problem without needing to replace any parts. Works great now.

Serviceman needed to replace the panel on the microwave, had to order the part, came back as soon as the part was received. Everything went well, nice guy who did the repair.

They are very good at repairing large appliances. They are in the sales industry too, but it's refreshing to know that they will do great work and won't push for selling a new appliance until it necessary.

Excellent. The tech showed up on time, diagnosed the problem after investigating and ruling out what I thought was the core issue, and took corrective action.

Called for service and got an appointment the next day. Kevin was there on time and was able to efficiently diagnose and fix the problem. Freezer heater was out and not only did Kevin have the part readily available in his truck, he also spent time chiseling away built up ice on the inside on the freezer. Excellent Service! Glad I made the call!

We were given an appointment for the day after we called, Kevin arrived at the scheduled time and very efficiently diagnosed and fixed our appliances. Great after-sales (service) follow-up, too.

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I called for an appointment, they were available the following day.  The repair man showed up on time, was courteous and helpful.  He identified the problem, which was the same problem I expected.  We discussed the benefits of the older washing machines compared to the newer models, which are not as well made or last as long.
It was an easy decision to repair my old washing machine, rather than purchase a new one.  The repair man was quick and knowledgeable.

First visit determined the problem - quickly!
Second visit came just a few days later, after parts showed up. Personable & efficient work.
We've used them before (dishwasher) and will likely use them again!

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