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Rogness Service Sales & Parts

With Angi since June 2000

5.0

(50) Verified Reviews

Business Details

Phone Number

Address

1200 Mainstreet

Hopkins, MN 55343

Description

Rogness Service Sales & Parts has been a family owned business since 1979, and we are pleased to work with residential and commercial customers. We specialize in appliance sales and maintenance. Based in Hopkins, MN, we have been serving the Minneapolis area for over 30 years. We sell and service

Verified Reviews

A few reviews for this pro...
Rick C.
5.0
11/03/2018
Repairman diagnosed the problems and quickly made the necessary repairs.
Description of Work
Ice maker stopped making ice
Category
appliance repair
DOUG W.
5.0
06/23/2017
He had to order a part and come back. One person came out to complete the service. He was good. He explained it. He left it clean.
Description of Work
They leveled our refrigerator door. Also, in my dishwasher, the heating element warped.
Category
appliance repair
Jennifer G.
5.0
05/30/2017
I haven't used them in a while. They got kind of expensive. I don't remember what the price was but I remember thinking wow that was a lot just to tell me it wasn't worth fixing. I thought they could apply it to an appliance or something in their store. I used to use them a lot and I thought they just kept getting more expensive. They are a lot more than other stores. So we ended up not buying it from them. They would always come quickly. In the past I have always had good experiences with them but this last time I was just disappointed. I felt negative enough about the price that I went somewhere else. They have been helpful in the past. Maybe they didn't overcharge me and it was just me. The repairs they have done in the past I felt were really reasonable but it was just this time they couldn't fix it. I realize they had to spend time to look at it.
Description of Work
They came out to repair my dishwasher and they said it wasn't worth fixing and it kinda cost quite a bit for that.
Category
appliance repair
JAMES C.
5.0
05/01/2017
They went through and checked all the possible problems and recommended and did a reset on the system and it fixed the problem without needing to replace any parts. Works great now.
Description of Work
Dishwasher was not working, running long cycles
Category
appliance repair
Patty G.
5.0
04/10/2017
Serviceman needed to replace the panel on the microwave, had to order the part, came back as soon as the part was received. Everything went well, nice guy who did the repair.
Description of Work
Buttons for light/fan on my microwave were stuck, needed a new panel.
Category
small appliance repair
DOROTHY S.
5.0
12/19/2016
They are very good at repairing large appliances. They are in the sales industry too, but it's refreshing to know that they will do great work and won't push for selling a new appliance until it necessary.
Description of Work
Anytime I'm having issues with my washer/dryer, dishwasher, refrigerator or any other major appliance they are my first call.
Category
appliance repair
Sherri G.
5.0
08/29/2016
Excellent. The tech showed up on time, diagnosed the problem after investigating and ruling out what I thought was the core issue, and took corrective action.
Description of Work
Furnace/air conditioner
Category
appliance repair
Jacqueline C.
5.0
08/17/2016
Called for service and got an appointment the next day. Kevin was there on time and was able to efficiently diagnose and fix the problem. Freezer heater was out and not only did Kevin have the part readily available in his truck, he also spent time chiseling away built up ice on the inside on the freezer. Excellent Service! Glad I made the call!
Description of Work
Freezer/Refrigerator not cooling.
Category
appliance repair
A.J. S.
5.0
05/27/2016
We were given an appointment for the day after we called, Kevin arrived at the scheduled time and very efficiently diagnosed and fixed our appliances. Great after-sales (service) follow-up, too.
Description of Work
Fixed a dishwasher which was not draining properly. Also took care of a few other minor appliance-related problems and gave us good advice regarding some other issues.
Category
appliance repair
Randy E.
5.0
01/31/2016
I called for an appointment, they were available the following day. The repair man showed up on time, was courteous and helpful. He identified the problem, which was the same problem I expected. We discussed the benefits of the older washing machines compared to the newer models, which are not as well made or last as long. It was an easy decision to repair my old washing machine, rather than purchase a new one. The repair man was quick and knowledgeable.
Description of Work
Repaired Washing Machine
Category
appliance repair
Sheryl B.
5.0
07/24/2015
I did not utilize this provider.
Description of Work
I contacted this company after hours on 7-22-2015. We discovered our refrigerator/freezer was not working and everything had thawed out. We needed help very quickly. I was contacted the following day in the early afternoon by this company but another company had already been out to fix the problem. Very nice people...would not have hesitated to use this company.
Category
appliance repair
Phil and Donna A.
5.0
07/01/2015
First visit determined the problem - quickly! Second visit came just a few days later, after parts showed up. Personable & efficient work. We've used them before (dishwasher) and will likely use them again!
Description of Work
Repaired worn slider rails in pull-out freezer drawer.
Category
appliance repair
TIM C.
5.0
11/14/2014
Excellent. Kevin, our repair tech was knowledgable and very professional
Description of Work
Replaced circuit board in Dacor oven and replace door seal in Sub Zero refrigerator
Category
appliance repair
Robert A.
5.0
08/22/2014
They had an opening within 48 hours of when I called to fix our appliances. They have a fixed initial service call rate that covers the first 15 minutes of time as well. Then its billed out in 15 minute increments. I called as our dryer stopped working. Kevin was so quick in repairing this (and he had the part in his truck), I had him fix our dishwasher, ice maker in our freezer, freezer door and he was able to disassemble our over door to be cleaned all in 30 minutes! Very professional and knew what he was doing. Highly recommend!
Description of Work
Fixed multiple appliances (dryer, freezer, dishwasher, dirty oven door) perfectly in record time! Kevin did an amazing job, even took care of a few things that I was not expecting which needed repair and only took a few extra minutes.
Category
appliance repair
Roy O.
5.0
03/27/2014
The refrigerator/freezer works perfectly and humms along much quieter than the original Whirlpool fan.
Description of Work
Cleaned out frozen pipes and airways, checked and replaced fan, showed me the shattered magnet. Came back next day for adjustments at no charge.
Category
appliance repair
CHARLES R G.
5.0
11/22/2013
Discovered that the refer light was on, but it was not cooling in the freezer or non-freezer sections. Looked up service organizations on Angies list and found Rogness Service and Sales out of Hopkins who we had used in the past. Although the repair service was unsure when they would arrive it would deffinately early afternoon today. The service man had a control board in his vehicle because based on my description of the problem this was most likely the problem. The refer began to work. We found that the freezer did indeed work but was not cooling the non freezer section. We reported this to Rogness Service and Sales and they returned ealy the next day thermostat sensor for the non-freezer portion of the refer and it now works fine. Very professional.
Description of Work
G. E. Refrigerator did not cool. Replaced the control board
Category
appliance repair
Craig H.
5.0
08/07/2013
They were very professional. Quickly identified and repair the problem.
Description of Work
Repaired a Kenmore fridge...stuck relay on defroster circuit board
Category
appliance repair
Susan N.
5.0
08/05/2013
The entire experience was outstanding
Description of Work
Fix the dryer
Category
appliance repair
Andy M.
5.0
04/29/2013
We had a leak in our dishwasher so that a small amount of water would end up on our wood floor each time we ran the machine. We had another (to be unnamed) company out to fix it. He said we needed a new door seal and that the cost would almost make it cheaper to buy a new machine, which he was happy to sell us. The service tech from came the day after we called, immediately diagnosed the problem as a leaky seal around the soap dispenser, sold us a $14 part, installed it and was on his way in less than 45 minutes. Has not leaked since. Excellent workmanship and cleaned up after himself very well.
Description of Work
Repair leaking dishwasher in kitchen.
Category
appliance repair
IVY K.
5.0
10/08/2012
They did an excellent job. Showed up on time.
Description of Work
Repaired dishwasher
Category
appliance repair
Kevin M.
5.0
11/29/2011
Excellent, I'll use them next time.
Description of Work
Repaired broken dryer. They were able to come out same-day and did repair on the spot.
Category
appliance repair
Elizabeth D.
5.0
10/26/2011
It went very well. He was on time. He got right to the task. Quickly repaired both appliances. Took care to not damage wood floors. I was very pleased.
Description of Work
Refregerator and Dishwasher were repaired. Very compentent workman.
Category
appliance repair
James J.
5.0
10/12/2011
Everything has been good working with this company. I would recommend this company.
Description of Work
He fixes our washing machine and our dryers.
Category
appliance repair
ROSEMARY T.
5.0
07/27/2011
He called first before he came out to let me know that he would come between 1 and 3 p.m. He showed up between those times. He gave me options for repair or replacement for my washing machine. I am very happy with his service.
Description of Work
He repaired a leak in my washing machine.
Category
appliance repair
Amber B.
5.0
08/24/2010
Called Rogness Monday morning and was told a repairman would come out same day. I was happy to hear that because I had tons of dirty clothing waiting to be washed. The repairman came in the timeframe I was told he would. He was professional and I felt very comfortable having him in my home. He took apart both appliances and ran some water in the washer. After seeing that there was no water leaking anywhere from the washer, he said the drain must be plugged and told me to call someone to fix that. My husband snaked the drain, and the washer didn't leak for a few loads. But then it started leaking again. Plus, the cycles don't seem to be working right (not spinning when it should be, etc.) Problems are intermittent, which are the worst! The last time I ran the washer it overfilled the tub! I've asked the repairman to come out again. I was surprised when I called the 2nd time, because I called on Monday and was told nobody could come out until Wednesday morning. The 1st time I called, the repairman came out on the same day (also a Monday). The repairman took apart the dryer and immediately IDed the problem. He came up with a clever solution that saved us $150. Unfortunately, we had to wait for parts. I waited until Friday (5th day since home visit) to call when they hadn't called me, and the person on the phone was unprofessional (plus, they couldn't find my service order). They talked it all over while I was on the phone, instead of putting me on hold. When they finally found my service order, they said that the repairman still had to do some work on the dryer but the parts were in. I had a feeling that the parts had been in for a few days and the repairman just hadn't gotten around to doing the other repair work in the shop. I didn't get any sense of urgency! I had more than a dozen loads of laundry waiting and my kids were heading off to camp! Then I was told the repairman would come out on Monday to finish the job. I wasn't given any type of timeframe but was told he would call before coming. When I hadn't heard from them by 2 p.m., I called the shop. I told the person on the phone that I hadn't heard from the repairman and could he please give me an estimate of when he would be at my house. He replied, "Well, I know he's coming and I'm sure he'll be there by 5 p.m." When I told him I had to have the repairman at my house by 4 p.m. at the latest, he said he'd contact the repairman with that message. The repairman contacted me not 2 minutes later and said he was on his way. Coincidence? I don't know and I didn't care. I was just glad he was finally coming. He got to my house quickly and finished the job in about 10 minutes. I felt like the repairman (Kevin) was extremely knowledgeable and helpful. He patiently answered all of my questions and let me breathe over his neck while he worked. And, like I said before, he came up with a clever solution to a repair need that saved us $150! The dryer works perfectly now and will probably last us several more years. I would have given Rogness a perfect score, except for the fact that they had no sense of urgency at finishing my job. Other than that, I was very happy with my experience.
Description of Work
Asked repairman to look at both washer & dryer. Washer had been leaking and the dryer was squeaking and damaging clothing.
Category
appliance repair

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    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    MasterCard, Check, Visa, American Express, Discover
    Senior Discount
    NO
    Warranties
    Ask for details

    Services Offered

    .

    Services Not Offered

    ELECTRICAL, PLUMBING, HEATING & CENTRAL AIR CONDITIONING.

    Frequently Asked Questions & Answers about Rogness Service Sales & Parts

    How is Rogness Service Sales & Parts overall rated?

    Rogness Service Sales & Parts is currently rated 5 overall out of 5.

    What days are Rogness Service Sales & Parts open?

    Rogness Service Sales & Parts is open:

    Sunday: Closed

    Monday: 9:30 AM - 7:00 PM

    Tuesday: 9:30 AM - 6:00 PM

    Wednesday: 9:30 AM - 6:00 PM

    Thursday: 9:30 AM - 7:00 PM

    Friday: 9:30 AM - 6:00 PM

    Saturday: 9:30 AM - 1:00 PM

    What payment options does Rogness Service Sales & Parts provide

    Rogness Service Sales & Parts accepts the following forms of payment: MasterCard, Check, Visa, American Express, Discover

    Does Rogness Service Sales & Parts offer free estimates?

    No, Rogness Service Sales & Parts does not offer free project estimates.

    Does Rogness Service Sales & Parts offer eco-friendly accreditations?

    No, Rogness Service Sales & Parts does not offer eco-friendly accreditations.

    Does Rogness Service Sales & Parts offer a senior discount?

    No, Rogness Service Sales & Parts does not offer a senior discount.

    Are warranties offered by Rogness Service Sales & Parts?

    No, Rogness Service Sales & Parts does not offer warranties.

    What services does Rogness Service Sales & Parts offer?

    Rogness Service Sales & Parts offers the following services: .

    Are there any services Rogness Service Sales & Parts does not offer?

    ELECTRICAL, PLUMBING, HEATING & CENTRAL AIR CONDITIONING.