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"My experience with Slim and Trim has been extremely disappointing; I would not recommend their services. They approached us through door-knocking this spring. Riley, our main contact, worked with our insurance to get our roof replaced. We discussed the project, selected materials, and reviewed what would be covered under our insurance. We signed a contract, believing it only covered the roof. During the contract signing, I inquired about including siding in the insurance claim. Riley mentioned he could send a damaged piece of siding to the insurance company for possible coverage. They submitted a request, but insurance only approved a portion of the cost. Riley explained that we had premium siding and tried to get more money from insurance. However, weeks passed without any communication from Slim and Trim, leaving us uncertain about the cost difference and our responsibility for it. Frustrated with their communication and the poor cleanup after the roofing job, we started exploring estimates from other contractors. This led to concerns about Slim and Trim's approach, especially the potential costs of items like door and window wraps and window replacements, which were never discussed. When we informed Riley that we had decided to go with another contractor, he referred us to the company owner, Thomas. Thomas insisted that the contract obligated us to use their services or pay a 25% cancellation fee. We believed the contract only covered the roof, as that was sole focus of our discussions. I had to ask during the signing if insurance would cover the siding, and only then did Riley offer to check. If this had been included in the initial submission, we could have chosen matching roof and siding materials. There was no consultation about the siding, unlike the detailed consultation we had for the roof. The contract was misleading, and we were not informed of any obligations regarding the siding. Now, Slim and Trim claims that because they worked to get the siding approved by insurance, we are obligated to use their services. Their assertion that they went above and beyond for the insurance approval is unconvincing, as they did all the upfront work for the roof before the contract was even signed. It's unfortunate that companies like Slim and Trim give contractors a bad name. Their insistence on enforcing a misleading contract, along with their poor communication, suggests a disregard for customer service once the contract is signed. Had we been satisfied with their roofing work and communication, we wouldn't have felt the need to look elsewhere. Seeking additional estimates helped me understand what to expect with siding replacement and raised important questions about the process. Would they have informed us of our options or been transparent about additional service costs? A company with strong moral principles wouldn’t criticize a customer for seeking bids to make an informed decision. Their claim to uphold core values of honesty and integrity falls flat when they aren’t upfront about their contracts. Once the contract was signed, their "exceptional customer service" began to falter. Their gaps in communication were frustrating, and their cleanup was inadequate. We're still finding shingle pieces, plastic wrapping, and nails scattered around our yard and driveway. Our gutters had tons of nails in them, plastic was hanging from the gutter, our deck was filthy, and the furniture and hanging lights were never put back. Overall, Slim and Trim’s performance was frustrating and fell short of the "exceptional customer service" they advertise. Their attempt to shift blame onto the customer due to a misleading contract is a troubling business practice, raising serious concerns about their ethical standards. I urge caution to anyone considering their services."

"Everything was perfect. They were on time and friendly. The quality of the work was good. They cleaned up after themselves."

"Bjorn and Northway were great! He responded quickly to my request, showed up on time, and talked me through what we saw on the roof that needed repair. He took the time to explain to me all of the options. Then, presented a quote quickly with potential upgrades that I could do, but didn’t have to if my budget didn’t allow. He did not pressure my decision in any way. I asked a series of follow up questions via a couple emails, and bjorn took the time to respond to each one. After meeting with 4 more companies, I decided to move forward with his quote based on price, quality of work/product, and my trust in him based on our conversations. A few weeks later, a crew from Northway arrived to remove my existing shingles, remove/install a new skylight, and lay new shingles to my 2k+ sq ft roof. Before they started to remove the shingles they made sure the area around my house was properly tarped off and there was no property around the house that would be damaged during the work. During the replacement I was contacted with questions/issues that arose so I was able to provide feedback. Overall, I am very pleased with my experience, and the level of work performed by Northway. I recommend them to anyone who asks for roofing help, and look forward to hiring them again (if needed) in the future."

"Great work. They took them out, reglazed, prime and paint, reinstalled and then tirelessly tweak the fit to work. They are knowledgeable and I highly recommend them for any unique window work."

"Very good work. I will hire him again."