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"Chad was direct and made me feel confident in my choice of pool installer. He didn't sugar coat the process and was always quick to answer my questions or get me answers if he didn't know. His team was great also. From the crew constructing the pool to the follow-up services I couldn't be happier. Thanks to them we spend more time outside, the kids friends are over at my house and we make tons of memories right at home."

"as advertised"

"Been a few years now. It’s been a constant stubble since day 1. They were late. I took the day off. Sprinklers are almost ALL to low for my grass height. I constantly have to monitor the system as I have heads not popping up consistently. I then have to go dig them up and take out the pressure regulator valve which part of what makes the i20 hunters cost more in the first place. Technicians have been a few times in the first year putting bandaids on things and showing me how to fix them. I don’t bother calling them anymore as I know they are not going to come raise all the sprinklers or put 6in heads on them. Multiple sprinklers don’t sit straight in the ground either which is another fight on its own. All in all I would never do it again with this company. The staff and secretary were great with me. Workers were friendly just not good at rhere job except the lead tech who was the only one who spoke partial English also which made it even harder. Feel free to ask me about the rest of the problems if you wish."

"I highly recommend Exotic Pavers! It was such a pleasure to work with Marc and his crew. They are highly professional, knowledgeable, personable, and attentive to our requests, and their work is top-notch. We are thrilled with our patio deck and driveway. Thank you Exotic Pavers! What a pleasure it is to find a company that is A+ in all areas."

"Love this pool, it has been an absolute dream. Thankful we are getting to enjoy it this summer."

"TERRIBLE PEIPLE TO WORK WITH. IM OUT $50. It took about 2 weeks to get Brian out to give me an estimate. At that time, he told me he charges $50 for an estimate which goes towards the work if he’s hired. He’d not mentioned that before and it was a red flag but I gave him the $50 and he said he’d be back on 7/19. I texted him the day before to confirm and he didn’t respond. So I texted again that evening and the text wouldn’t deliver. I called and a msg said I was calling from a restricted number, he blocked me! I called Cameron the next morning and explained what happened and he said he was trying to reach Brian as well. He told me he’d come out and do the work and would call me back with some options of when he could come. Four days have passed and no call back. I’ve tried calling again and his mailbox is full. TERRIBLE WAY TO DO BIZ!!"

"We purchased a Hotsprings Grandee spa from this Grand Rapids Michigan area company. When we thought there may have been a problem (there may not have been) with the spa 12 years later, we asked the company if they were able to diagnose and repair. Generally, you ask the company who sold you the spa first--we could have had another company do this. But Pools Plus said they could do this. A Pools Plus employee came and looked at the spa and said they would have to take it back to their warehouse to diagnose it. They broke our spa in transit. We authorized repair. They became unable to reach. Finally they said they could not repair the problem as they had "never done this before". They aggressively tried to sell us a new spa. Because our spa was in very good shape before they took it, we asked for them to return it. They said they would, but did not show up on the delivery date. Then they told us they had made a repair we did not authorize (and was not needed). When we inquired about the lack of delivery, lack of diagnostics, and unauthorized repairs, S**, the repair man at Pool's Plus at that time, said they would return the spa at no charge. Another date was scheduled. Another no show. The company said they were understaffed. We graciously accepted their excuses. Another year went by and they failed to deliver again on a scheduled date. The spa weighs almost 1000 pounds and should not be transported by untrained people. Nor should it be filled with water and installed in the middle of winter. So, we attempted a 4th delivery. Instead, a Pools Plus employee stating he was speaking on behalf of the company owner Sc**t Wheeler, said we would have to pick up the spa ourselves and pay them over $2000 for unauthorized services or else they would file spa abandonment charges. This company then sued us for over $7000 in unauthorized services, and then dumped our once beautiful and now completely destroyed 1000 pound spa in front of the entrance to my small business office (a veterinary clinic). Pools Plus refused to deliver the spa when scheduled to the correct location, but then entered our property on a date and time we explicitly told them they were not allowed to, and caused damage to our spa, our property and my income. According to Watkins, the manufacturer of this spa, this company is no longer allowed to sell their products. I highly do NOT recommend doing ANY business with this company. I will not be a bit surprised if Pools Plus of Grand Rapids Michigan attempts to sue me over my honest and legitimate review of their dishonest business."