"Good people, good ideas- working on the basement now!"

"Waterwork did an excellent job. The plumber who installed our Navien Tankless Unit, Mark, did very high quality work. He also took the time to educate us on how it worked, to answer our questions, and was overall excellent at customer service. The price charged exactly matched the original estimate."

"Ethan Irish inspected the jacks FSM installed and made appropriate adjustments. He also serviced the dehumidifier and sump pump. EXCELLENT service and after 4 years, FSM is the best investment we made in renovating our home. Great system, great service and great people like Ethan."

"I called Alex of Affordable Heating, Cooling & Plumbing and explained the problem. He asked me some questions and researched the part that I would need. He came out within the hour and replaced the fill valve. It was wonderful doing business with him, and I will definitely call his company again. Thank you Alex!"

"I would recommend Exquisite Touch to anyone in need of plumbing services. I had some work done this past Saturday, which included a full stack replacement along with a flange and cleanout. The technicians, Ken and Dylan, arrived well-prepared from the start. There was another worker who joined the team, but I didn’t catch his name. These men were professionals, and their work was of the highest quality. They even laid down protective coverings on the carpet before they began working. They informed me about the entire project step by step and ensured that the area was cleaned up before leaving. I will definitely be using this company again in the near future. Even the receptionist who took my call was professional and knowledgeable about the services offered. Thank you to the team at Exquisite Touch: Ken, Dylan, Sara, and the other worker whose name I missed. Dawn Detroit"

"The two-man crew arrived in the morning, removed most of the old galvanized water piping and installed new copper piping mains and a functional bathroom by the afternoon. The remaining work was completed the next day. All demolition and trash was removed from the house. Our clean up consisted of wiping down surfaces and floors. This project went very well."

"We had been experiencing increasing amount of water in our finished basement. We contacted the company and within a few days they came for an inspection. They removed a portion of dry wall and saw a crack in the foundation. They explained the process of high pressure injection of a sealant. A few days later they returned, a few minutes earlier than scheduled, to do the work. Over several hours they applied the sealant. They tested the foundation for other cracks. They ran water along the foundation to test. The owner and his wife work as a team. They explained the cause, treatment, and what to look for in the future. The cost was $360. I was thrilled since previously a basement waterproofed had told us we needed a trench and sump pump costing almost $4,000. The dry wall does need to be repaired. But we know the problem is now solved.
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"They also do plumbing. Everything is top notch there too. The first time they came it turned out we had to make an insurance claim before he could make the repair. He waived the inspection fee and we got the insurance claim done. The insurance hired clean up people. What happened was that house has 3 levels and the lowest level is slightly below grade and it requires a sewage ejection pump to get things up to the septic system. The sewage ejection pump failed and there was raw sewage in the basement."

"Because we had to coordinate the service call with a temporary shut-off, of the water, by the city timing was important. Mr. Hairston and his apprentice Gary arrived within approximately 15 minutes of our calling them, once the shut-off had occurred. They explained to us what work would be done and took approximately 35 minutes to complete the job. Before completing the work we were told that it was 'ok' to call to have the water restored. That meant that we were able to spend less time waiting for the city to come back out. As we had read in other reviews before, the area worked in was cleaned at the completion of the job. Mr. Hairston offered to send our receipt via email and was willing to accept whatever form of payment we wanted ( cash, check or charge). He invited us to contact him if anything else needed addressing. He was pleasant and polite as was Gary his apprentice.
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"I called them and spoke to chris who sent out a service tech within 45 minutes.  The tech was clean, efficient and professional.  he was able to complete the job with minimal disruption to the sink and cleaned up thouroughly after he was done,  in all, a great experience and well worth the cost since no cuts had to be made to my walls.  I will definately use them again in the future for any clog that is beyond a regular plumbing company.
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