Get matched with top sump pump installation pros in Southgate, MI

"Good people, good ideas- working on the basement now!"

"Waterwork did an excellent job. The plumber who installed our Navien Tankless Unit, Mark, did very high quality work. He also took the time to educate us on how it worked, to answer our questions, and was overall excellent at customer service. The price charged exactly matched the original estimate."

"TLDR; The schematics that I was given for my sump pumps were not accurate and falsely advised that the pumps had backup battery systems when they did not. This lead to damage that was not covered by warrantee. In short you pay professional prices for bureaucratic avoidance of responsibility, and a sump pump system that is guaranteed to work only under perfect conditions. DO NOT TRUST. Crew has always been super nice and professional throughout the experience but the actual system is crap for the money spent unless everything in nature is perfect. Which, you know, is why I need a sump pump system?! For perfect weather?? 1. Battery Issue Got two sump pumps put in my crawl space. Team installed two, single model pumps and gave me the paperwork/schematics for the 'Elite 365 Sump Pump' which states that a 120 AMP battery backup "shall be installed". Power went out two days ago, no battery kicked in. Check my schematics...yup, battery mentioned. Called the business who had ONE support member working phones and only TWO on staff. Had to call back multiple times over the next 4 hours to talk to someone and get a tech out the next day. Turns out, the installation order listed the sump pumps as "Elite 365 Single" and that label of single is the only indication that there is, in fact, NO BATTERY BACKUP for the crawl system that I spent $13,000 installing. So now the water in my crawl ruined the $1,800 dehumidifier that was installed and the warranty doesn't cover pump failure or power outages. $13k for a my crawl to look like the inside of a dirty, moldy ice cooler soon as the power goes out. Power was out for 4 hours, damage done. Company wouldn't do jack. 2. Door Agreed to install a sealing door to the crawl. Found out during that they uh, couldn't do that actually because of the material of the wall. So now I have a crappy, half assed bit of wood with some screws in it that doesn't seal the door and lets water in all the time. Don't worry though! That's not covered by their warrantee either. 3. AC Unit All the AC ducts that run under the house now sweat profusely due to the insulation and are growing mold! Yay! So they talked me into a dehumidifier to install down there for $1,800. Did it's job actually! House didn't smell like mold. Well, until the crawl flooded since there's no battery backup on the pumps and ruined the dehumidifier two days later and isn't covered under warrantee... So they removed the dehumidifier since it didn't work anymore and let me know I could totally buy another one!"

"THEY DID A VERY GOOD JOB ON REPLACING SOME OLD WATER VALVES. THEIR PRICE FOR DOING THIS JOB WAS QUITE HIGH."

"Here doing the work less than 24 hours after I accepted their bid. National brand name water heater with company max warranty. Everything the installer needed was on his van. They accomplished all work they had described beyond my satisfaction, including shutoff valves that did not previously exist."

"this was a great experience from the return phone call from the cheerful/sweet office personnel, getting a quote the same day, to the hard working crew that installed it the following day. every single person here was very respectful of us and our home. they got our tankless water heater installed and ran 2 gas lines. it did take longer than we expected but the gentleman installing everything was professional and a pleasure to be around so we didn’t mind. everyone is very knowledgeable when it came to any questions we had. there was no i’m not sure, i’ll find out or anything like that. there was no mess while working or after they left. prices were good and they didn’t charge the $200-$300 service fee for the estimate like these other companies out there. that did place a small percentage in why we went with them. we are definitely happy choosing this company for this project and we will definitely be using them for all future needs. we highly recommend them."

"I would recommend Exquisite Touch to anyone in need of plumbing services. I had some work done this past Saturday, which included a full stack replacement along with a flange and cleanout. The technicians, Ken and Dylan, arrived well-prepared from the start. There was another worker who joined the team, but I didn’t catch his name. These men were professionals, and their work was of the highest quality. They even laid down protective coverings on the carpet before they began working. They informed me about the entire project step by step and ensured that the area was cleaned up before leaving. I will definitely be using this company again in the near future. Even the receptionist who took my call was professional and knowledgeable about the services offered. Thank you to the team at Exquisite Touch: Ken, Dylan, Sara, and the other worker whose name I missed. Dawn Detroit"

"The two-man crew arrived in the morning, removed most of the old galvanized water piping and installed new copper piping mains and a functional bathroom by the afternoon. The remaining work was completed the next day. All demolition and trash was removed from the house. Our clean up consisted of wiping down surfaces and floors. This project went very well."

We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We offer a variety of Plumbing services that are customizable to each individual project. You will find us to be competitively priced, paying close attention to the details of each and every project that we are involved with. We look forward to building lasting relationships and guarantee your satisfaction!\n

"Andrew and his wife do great work. We were eager to have a quote and get work started as quickly as possible and they accommodated. Andrew came to give us an estimate on a day he doesn't usually do it and was able to start the job within a week of the estimate. They arrived early and stayed until the job was finished. Unfortunately, one of his tools broke during the job and he promptly ordered a new part. This had never happened to him in all the years he has been in business. He wanted to finish the job quickly and was able to fit us into his schedule again within a few days. He and his wife were very kind, hardworking and professional. We've had some heavy rains since they did the work and we have not had to worry about any more leaks in those areas. We've since had our driveway replaced and a patio installed because they gave us confidence in knowing we would not need to worry about water in our basement. I would hire them again in a heartbeat and highly recommend their services. Great price and good work. Can't ask for more.
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