Get matched with top water heater pros in Bridgman, MI

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I had a clog in my main sewer line. The water in the toilet in my master bathroom wouldn't go down. I also had water and sewage that came up from my shower drain in my guest bathroom. I called Drain Surgeon around 8:30 AM. They were already booked today so we made an appointment for tomorrow morning. They called me around 1:00 PM and said they could be at my house in 30 minutes! I was ecstatic that they could be here today. The two guys were very efficient and figured out where to look for the clog pretty quickly. They were able to open up the clog (it was a lot of hair). They made sure that the toilets were flushing ok, and we also tried running the sink water and the shower. They were so very efficient! They were also very neat and tidy. The only things I had to clean up was from the initial mess before I called them, and I also had to move my boxes back in the basement (ha ha; I have way too much junk downstairs). I would highly recommend Drain Surgeon! A+++"

"I’ve used Ace Plumbing on 4 occasions. Each time, Travis responded very quickly, always alerted me if he was going to be delayed, and when he was on his way. In each case, he diagnosed the problem quickly and got it fixed and back in business within minutes. I am very pleased with the service I received from Ace."

"Unprofessional liars. They made the situation worse then it was to begin with. They said they would fix it but it would cost me an additional amount of money that was 7times the cost of what I paid for the original visit. I went with them because they were half the cost of others for the service I needed."

"After another plumber said he could not fix the problem I paid another service fee through American Home Shield to have another plumber come out. Randall and Sons were assigned. He came out said it wasn't the problem the other plumber said. He said he would replace the toilet. He did not put in the request, did not contact me, did not contact me when I repeatedly reached out to resolve the issue. After contacting AHS several times, he told them to close the assignment. Nothing was wrong. He kept my service fee and I still have toilet issues. Do not use Randall and sons."

"I called this company to address a blocked drain in my basement. I had water standing and the drain wouldn't drain. Trevor Martin was the plumber who arrived and immediately started telling me that they don't guarantee their work. He started by telling me that their charge is $350. Even though I thought that was high I agreed. He ran a power snake about two feet into the drain and got stuck. He pulled it out and told me that the pipe was collapsed. He was at my house 15 minutes. I received a bill for $250 which included "Clear Laundry Floor Drain" for $200 and "Evaluation service call fee" for $50. I called another plumber who ran a scope down, saw that the pipe was not collapsed and cleared the clog. When I called Boelcke to complain, I was told that Trevor had noted that I had used bad language with him. I did not nor would I ever do that to a tech. Begrudgingly, they wrote off the bill. I asked to have the manager call me and they ended the call quickly. This company tried to scam me for services they didn't perform and then blamed me for bad language. Beware. Use someone else as there are many reputable plumbers."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"Our water heater died. We called Adams & Son and the office manager said she would contact mechanic and get back to me. Within 10 minutes they called and agreed to have a mechanic and a new tankless water heater at my home the next morning. They arrived at 8:30am and by 10:30am we had hot water. They were professional, efficient and left my home spotless. It was hard to believe we had gone through such a mess less than 24 hours before. I would recommend Adams and Son to anyone who needs their services."