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Legacy Heating & Air Conditioning

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Additional DBAs - Renewed Spirit LLC, Bruce Griffin Legacy Heating & Air Conditioning . Family owned & operated. Additional contact names - Steve Wright & Bruce Griffin. Cost is determined by the job. Award winning.

Business highlights

Emergency services offered
25 years of experience

Services we offer

Heating & air conditioning - repair, maintenance & installation. sheet metal fabrication.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7123 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
4%
2
2%
1
2%
Showing 1-25 of 123 reviews
Cody S.
Feb 2023
1.0
$5,350
While their installation went well, their customer service is awful. Almost 1 year later, I get a bill for a service charge even though their tech said it will be waive by buying the central air conditioner. I had to call 2 separate times arguing with them to get it corrected. The VP Steve was not as helpful as you think he would be. I would not recommend to anyone.
Response from Legacy Heating & Air Conditioning
"We apologize if you feel you had a negative experience with our company. We strive for excellent customer services. The confusion came in because the initial call came through your warranty company, so you had two separate accounts, and once we realized what had happened we credited the amount you owed and sent you an emailed copy of the credit. It is unfortunate that we could not have a successful conversation in person. If you feel there is anything more we can do for you, please feel free to reach out."

Jim M.
Dec 2018
5.0
Yes, I recommend this pro
Good Prompt Service of furnace for winter tune-up.

James S.
Jun 2018
5.0
Yes, I recommend this pro
$69
This was an Angie's List "deal". Performed cleaning, check up, adjustments - Legacy was on time, clean, and didn't try to up sell me on any other parts or service.

Lm G.
Jan 2018
5.0
Yes, I recommend this pro
Jason came to fix it, and was even early and found the problem(s) and had them repaired in a timely fashion. He was very nice and very helpful and explained to me what needed to be done to get us up and running. Minka in scheduling was also very nice and helpful and called ahead to let me know Jason was on his was. I would definitely recommend them and if needed would use them again.

Randolph L.
Jan 2018
5.0
Yes, I recommend this pro
$89
Ashley, the technician that serviced my Goodman furnace was punctual, and professional with the cleaning and performance inspection of my furnace.

ALEX L.
Nov 2017
5.0
Yes, I recommend this pro
$76
The technician replaced the filter and took A significant amount of time Inspecting, adjusting, and cleaning parts that were sometimes difficult to clean.

Chanie O.
Jun 2017
5.0
Yes, I recommend this pro
$5,000
.

Chanie O.
Jun 2017
5.0
Yes, I recommend this pro
There might be a little cost; they have not billed me yet. It was a follow-up for the new unit they previously installed. Because they installed it in the winter, they wanted to check for the summer to make sure the air was working correctly, but while they were there they changed the filter.

Bryan M.
May 2017
5.0
Yes, I recommend this pro
$2,500
Everyone involved was very friendly, helpful, and efficient. The installation technician corrected several obvious flaws from the past installation and brought it all up to code - including obtaining the proper installation permits. The new unit works much better than the old one ever did even though that one was supposedly a very high end unit - I know it was high dollar. I've had mixed results over the years with other local companies, but am very pleased with my experiences with Legacy.

Bonita G.
Apr 2017
3.0
$800

The guys were very polite. There was a lot of miscommunication about coming into the building to service it. I got a warranty so I have to use them but I would not refer them to anybody.


Pamela Z.
Jan 2017
5.0
Yes, I recommend this pro
$70
Service was scheduled promptly and serviceman arrived on time.

Bonita G.
Jan 2017
2.0
$2,000
They came out three times. They replaced my furnace and it's a used furnace, but it's a new used furnace. When they installed it, everything was going fine. A tech came out. The reason for the tech coming out was just coming over here just because I don't live where I work. I just came over here and it was reading like 58 in my basement ad it's like 38° outside. So I'm like, "That's cold and it was set to 70." I know that nobody had touched the thermostat. So I called them over. They were very polite people, but when he came, the gentleman that was in the home working had to leave and go get another part, come back and then he left, came back and when he left, he left a tool inside [the daycare. So then he came back saying that he hadn't finished it, but he needed another part of, the part that he had wasn't right. I went three days without business and they didn't want to compensate me for my business over something that I should have been compensated for. The owner called and was like, "my mom does what you do." I'm like, "You should see what it feels like because my parents stay daily." I couldn't get compensated for my mishap. So I said, "If I ever had to do a review, I wouldn't refer nobody to come back to you because there was a part that you had, you came back and left something in my daycare,then you leave something, then you leave a light on and then he had me leave my daycare open and never came back. So there was just a lot of unfortunate situations. I was annoyed with that.

Nitin T.
Nov 2016
5.0
Yes, I recommend this pro
They are knowledgeable and take their time to explain what they are doing.

Sandra J.
Nov 2016
5.0
Yes, I recommend this pro
$80
Dawn was very easy to schedule the appointment with...very responsive as we had to go back and forth a couple of times to get a date that worked for both of us. I appreciated her sending me multiple options to choose from. I was called a day ahead of service as a reminder. Then I was called 15 minutes before service tech came...I really appreciate this! Service tech was friendly and seemed knowledgeable. I used Legacy last year and was pleased both times.

Richard B.
Oct 2016
5.0
Yes, I recommend this pro
$12,000
unknown

Sheila B.
Aug 2016
2.0
$89
The bill was prepaid and when the tech left he told my daughter that I needed to pay the service call. This upset my daughter who kept calling me about the issue. Also two days after he worked on the unit it blew out all of the Freon and now does not work at all . Not very happy about this outcome.

TERRY C.
Aug 2016
5.0
Yes, I recommend this pro
Work was excellent.

Dale N.
Jul 2016
5.0
Yes, I recommend this pro
Wonderful. Very prompt, courteous, fair and clean.

Metta/robert H.
Jul 2016
5.0
Yes, I recommend this pro
$12,000
Sales representative and installation personnel were personable and professional throughout. They arrived and the promised time and completed the job as promised. Courteous, focused and considerate the entire time, e.g. wearing "booties" whenever working inside; cleaning up the work area; calling in an additional worker to ensure the job was completed in the promised time.

Kay G.
Jul 2016
5.0
Yes, I recommend this pro
$14,000
Excellent response and work

TERRY C.
Jun 2016
2.0
$189
I was in the hospital for around a year, and one of the things needing taken care of during that time was the maintenance of the A/C system. We bought the deal because it included the refrigerant, but when the service people met my wife for the appointment, they charged her another $100 to add the refrigerant. It was supposed to have been included, but they charged us for it anyway.
Response from Legacy Heating & Air Conditioning
"We appreciate that you brought to our attention the refrigerant included was not clear enough in the coupon. R22 refrigerant is not included, only 410a. We hope you are satisfied with the refund on the refrigerant we provided due to the misunderstanding."

Roger M.
Apr 2016
5.0
Yes, I recommend this pro
$35
.

David N.
Mar 2016
5.0
Yes, I recommend this pro
$400
unknown

Jay J.
Feb 2016
5.0
Yes, I recommend this pro
unknown

JANET B.
Jan 2016
3.0
Yes, I recommend this pro
$69
Have used Legacy for two years. I have found that there is a big difference in the thoroughness of their technicians. This one spent minimal time in determining whether my boiler needed a thorough cleaning. Another heating company told me that it did. Legacy man said it wasn't too bad and did not recommend cleaning.
Response from Legacy Heating & Air Conditioning
"Thank you for posting, however, our history with you is showing the last date we were at your home was 11/30/2015. At this time we advised a cleaning for your boiler and a moisture barrier. The quote was emailed to your contractor. If your service was on the completed date shown in January of 2016, it must have been a different company. Please contact us if we can be of any further help."
Showing 1-25 of 123

Licensing

State Contractor License Requirements

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FAQ

Legacy Heating & Air Conditioning is currently rated 4.7 overall out of 5.

Legacy Heating & Air Conditioning accepts the following forms of payment: CreditCard

Yes, Legacy Heating & Air Conditioning offers free project estimates.

No, Legacy Heating & Air Conditioning does not offer eco-friendly accreditations.

No, Legacy Heating & Air Conditioning does not offer a senior discount.

Yes, Legacy Heating & Air Conditioning offers emergency services.

No, Legacy Heating & Air Conditioning does not offer warranties.