Randall & Sons Plumbing

After another plumber said he could not fix the problem I paid another service fee through American Home Shield to have another plumber come out. Randall and Sons were assigned. He came out said it wasn't the problem the other plumber said. He said he would replace the toilet. He did not put in the request, did not contact me, did not contact me when I repeatedly reached out to resolve the issue. After contacting AHS several times, he told them to close the assignment. Nothing was wrong. He kept my service fee and I still have toilet issues. Do not use Randall and sons.

Everything went great.

He gave us a name of a company to do the work.

He tried to fix it first, and it was beyond repair. I looked up how much
replacement water spigots normally cost, and this price was within the
range. While it wasn't super inexpensive considering the service
provided, he worked extremely hard and did a great job. He communicated well with what the problem was and what he was doing, but wasn't overly chatty. He was running ahead of schedule so he called and asked if he could come early, and it worked out great.

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'Spike' made a call to my house after business hours, even though this was not an emergency.   the problem was that water was pooling in the area of the water heater and so i suspected we had a leak in that old thing.  he arrived before i could make it home from work and waited while i was delayed in traffic.  he got down and carefully inspected around the yucky area around the pooled water.  Ran the water softener and got a little additional water to accumulate.  That enabled him to diagnose that the sump pump was not working and so the water was backing up all the way to the drain.  He started the pump, made an adjustment, tested things and we're good.  
he just charged me a $50 service call.  He could have suggested that i buy a new heater, and i asked questions all around that idea but he said wait a year since i've got a lot more expense this year with this money pit of a house.
Great guy.  He's been in business a long time.  I will work with him as long as he stays in business!!!

To begin, I was very happy this 24-hour service plumber responded to my calls last night. I had a sump pump that wasn't working when I got home, and it had partially flooded the basement. Not knowing what to do, I called several plumbers in the area that I found on Angie's List, and only two responded. The plumber with whom I talked from Randall & Sons was polite and knowledgeable. They also offered a better price and immediate scheduling. Today, he came on time, diagnosed the problem as a failed sump pump, left to get the supplies he needed, and replaced it, all in less than an hour. The only complaint I have is that he dirtied it up a little bit down there; however, it's not a big issue, as I was planning to clean all the floors after the partial flooding. I would definitely call these guys again.

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Very fair in pricing.  Was very courteous, efficient and answered all my questions.

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