Get matched with top appliance repair pros in Poland, ME

"Super helpful"

"22"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Very well. Needed a water heat within 4 weeks (so I didn't need to buy more oil and it was installed in 10 days from initial contact. Delivery and install timely, professional and they were very careful to manure the water heater carefully through the house and down very narrow basement stairs and around corners. They listened carefully to my requests, confirmed and kept me informed. The install and plumbing was professionally done and quicker than expected considering the running of new copper lines. Re the post below: I also had hot water off the furnace and was planning on shutting the furnace down. They told me they'd leave the furnace connected to make sure everything worked and was running properly because it took 2 hours to get the water to temperature. When you shut a furnace down you should know that it'll take a service call to start it up again. (It's not a car). I shut mine down 72 hours after install and hope to never try and have it restarted! :-) PS Heat pumps rock! My only criticism is they did not tell me anything about the warranty. I already sort of knew but the paper warranty included with the manual would seem to be all you need when you actually have to go online and register it. Some people wouldn't know that. They did explain/show where the filter was and how to clean it. The office staff was helpful even though I called multiple times for info. Like everyone right now they are swamped with calls and new business and short handed at times. Overall ery happy with my choice of companies!"

"Highly advise not to use them for any installation jobs. Sloppy work, incorrect with regulator placement and double billed after another experienced technician did the job. Even the experienced technician did a half assed job reconnecting an exhaust vent that he decided to remove to run the gas line which did not need to be removed. cannot get ahold of customer service to discuss or dispute the service bill which then has my oil and gas deliveries on hold. I prepaid for the gas delivery while under dispute and am being double billed. I may just find a more reliable local person as this big time company with small time feelis simply not working out."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"